Hoteles con spa en Hanói

Este es un hotel completamente nuevo, por lo que está muy limpio y el personal es agradable. Dejé mi anillo en la habitación después de hacer el check out y me ayudaron a encontrarlo y me lo devolvieron. ¡Muchas gracias!

Generally speaking, people are very professional and friendly, the facility and the quality of service are also satisfactory, but unfortunately, some of the staff at this hotel lacked adequate hospitality. At breakfast, I went to the coffee machine because I wanted some coffee, and a staff member told me they would bring it to my table. However, another guest took that coffee, and no one followed up or assisted me afterward. Even when I went back to the coffee machine and showed that I was confused and in need of help, no one offered any assistance. In addition, I passed a housekeeping staff member coming out of the room next door, but she didn’t even greet me and seemed unfriendly. I hope these points will be improved so that customers can enjoy the stay at this hotel.

We stayed at hotel chateau de hanoi for 2 nights and overall, it was an under-average experience. For its price (pre-discount and considering we were in Vietnam) it might not be that worth it. We booked the hotel because of its high-rated reviews and its branding as a 5 star boutique hotel. Upon arrival, we were greeted with welcome drinks and the staff was friendly. We arrived hanoi quite early, so we asked if we could do an early check-in. We were informed by the staff that an early check-in was not impossible, but there was an extra charge. It was however totally understandable that the hotel has their arrangements so we went along with the regular check-in time, but the staff quite passive aggressively told us that they informed us on WhatsApp— we were on a flight and later on a Grab to the hotel so we were unable to read the message entirely. I would expect a 5-star service to be more understanding. To be very honest, I would doubt if the hotel qualifies to be categorized into a 5-star hotel. Of course, the hotel provides customers with all the necessary amenities like toothbrush and shaving kits, but the hotel room didn’t have a window and lighting was insufficient. There was a bathtub, but there was no proper standing shower and it was just a shower head next to the toilet without curtains or doors. The twin bed was extremely small and too easy to be moved around (in a sense that if I wanted to sit at the edge of bed, the mattress would slide to that side). Hygiene was fine but some areas such as the wall and the bathing area could be improved. We ran out of tissue paper in the room as well but after housekeeping the box was still empty and not replaced with a new box of tissue. Soundproofing at the hotel was not solid since we could constantly hear noises from next door during midnight. In our booking package free breakfast was included, so we checked it out in the morning. A small buffet was provided, but the plates and utensils had oil on them. There was a set menu, but the scrambled eggs were not up to par and the pho was okay. Considering the hotel brands itself as a 5-star hotel, I would expect better hygiene and quality check. Location-wise, the hotel is located at the heart of Old Quarter. It is convenient but this also means traffic can get very hectic nearby. Moreover we realized the staff was getting less and less friendly as we reached the end of our stay. It would be nice if their attitude and service could be more consistent, again, given it is a 5-star hotel.

Excelente atención al cliente por parte del personal. La ubicación era inmejorable, cerca de todo. A solo dos minutos a pie del lago. Reservé una habitación de lujo, pero los dos primeros días me dieron una habitación más pequeña y luego me dijeron que me la mejorarían. No estoy seguro de si fue una mejora o una reducción de categoría. Las fotos en la página web mostraban una ducha independiente, pero los dos primeros días tuve una bañera con ducha. La ducha tenía un poco de moho, pero eso ya es buscarle tres pies al gato. Aparte del problema con la ducha, todo lo demás estuvo bien. El personal es muy amable. Muy atentos y se preocupan por los huéspedes. Te conocen por tu nombre y número de habitación, lo que demuestra su amabilidad. Sin duda, recomendaría este hotel a cualquiera. Por último, el hotel me ofreció reservar un taxi al aeropuerto. Inicialmente me cotizaron 400.000, pero les dije que Grab era más barato y me cotizaron 230.000 con descuento. Me decepcionó que me dieran el precio más alto de entrada en lugar de aplicarme el descuento automáticamente. Sin duda, me habría dado una mejor impresión. No sé si fue por la barrera del idioma y si sí me ofrecieron el descuento, ya que soy del sur de Vietnam y el dialecto es diferente en el norte. Ojalá me equivoque.

La ubicación es excelente. Está a unos 20 minutos a pie de la estación de tren de Hanói. Hay muchos cafés y restaurantes cerca. El hotel ofrece un excelente desayuno y un café local increíble. El personal es atento, amable y educado. ¡May fue genial! El hotel también tiene una preciosa piscina cubierta con una vista espectacular de la ciudad, así como un agradable bar en la azotea. Nos dieron una bolsa de regalo al hacer el check out.

We had a very solid and comfortable stay at the San Premium Hotel, which is perfectly situated right in the heart of the Old Quarter. The location is incredibly convenient, with everything you could possibly need located just a short walk away. The absolute highlight of our experience, however, was the impeccable service. The staff is extraordinarily courteous, welcoming, and proactive. Their English proficiency is excellent, which made communication seamless. When I approached them with several non-standard requests, they handled them with high-level professionalism and genuine politeness, and they were always quick to assist with our luggage. The accommodation itself was highly satisfying. We stayed in a spacious room that featured a wonderfully large terrace. The bathroom was well-appointed and in great condition. Most importantly, the level of cleanliness throughout the room was flawless. The bed and pillows provided a very comfortable night's sleep, and I specifically appreciated the use of proper fitted sheets - a crucial detail for comfort that many hotels surprisingly overlook. It is exactly this kind of attention to basic hospitality standards that makes a property reliable. The only notable area for improvement is the breakfast. The morning buffet was quite monotonous and the food lacked flavor, so I cannot say I was impressed by it. However, if you are only staying for a couple of days, it is completely tolerable, especially considering the abundance of excellent dining options right outside the hotel doors. Overall, the exceptional staff, meticulous room cleanliness, and prime location easily make up for the mediocre breakfast. This is a highly reliable hotel that delivers on the most important aspects of hospitality.

Excelente ubicación, personal amable y cordial, gracias n placer fue nuestra estancia en este hotel, la amabilidad en el desayuno, … y el personal de recepción muy profesional y amable, volveré en un próximo viaje a Hanoi a ser huésped de este hotel

El hotel está muy bien situado, y el hotel está muy bien situado, y el hotel está muy bien situado. El hotel no tiene piscina ni actividades muy limitadas. Otra cuestión fue la higiene en el bufete: Observé a algunos huéspedes (indios) tocando comida con sus manos baratas, y el personal no intervino. El restaurante de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la ciudad, el hotel de la

Fui con mi pareja de viaje y pasamos 4 noches en este hotel ubicado en las afueras de Hanoi. Nos gustó mucho el desayuno que servían tipo buffet y muy completo. Los chicos del restaurante también fueron muy atentos y educados. El gimnasio fue un plus porque pudimos completar nuestra rutina de entrenamiento. Los cuartos era muy espaciosos, cómodos y apreciamos realmente la calefacción. No nos gustó mucho tener que desayunar con el humo de tabaco que entraba desde el área de fumadores y que el hotel estuviera ubicado en una zona tan fea. La sauna también fue decepcionante ya que no calentaba nada y estuvimos esperando demasiado a ver si hacía su función. Pero tuvimos que volver a la habitación. No pudimos usar la piscina porque había mucho frío.

/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi. Stayed 18-20 April 2025: 3 days, 2 nights. 1/ Overbooking situation - cancellation the day before landing My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday. Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that ”we don't know the fact. You can make your reservation on our website now.” The remaining option on 18/4 morning was a ”suite” 14 times higher rate than our initial booking... Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven. She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room. At that moment, there was an another room not the Suite one that just got available ”King room” and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room. As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room. We thought that was going to be just one off issue/misunderstanding and could start our holidays. Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there. 2/ Cleanliness As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax. The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room. You have to ask for towels if they clean your room as they will forget. 3/ Breakfast Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a ”late check out” at noon instead of 11am, as if after noon they will charge one night more. The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated. To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays. Enjoy your stay in Hanoi and in Vietnam! PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.