K11 ARTUS

Regrettably, our family endured a series of unpleasant stay during the New Year countdown at this apartment hotel. We deliberately chose this hotel for its renowned artistry and exceptional artistic offerings. With its esteemed status as a luxury hotel, our expectations were set high not only for the hotel's architectural and craftsmanship standards, but also for its service quality. Alas, our experience left much to be desired, as the hotel felt more like an apartment hotel rather than a luxury hotel. Unfortunately, the level of service provided fell well below our expectations. The check-in procedure was notably slow, and we waited nearly 50 minutes for our luggage before having to remind the staff. The duty manager exhibited a disappointing lack of professionalism and courtesy while addressing our inquiries regarding our booking. He drew incorrect conclusions from our outward appearance, causing us to feel offended. We noticed a lack of attention to detail, such as the inconveniently placed buttons for the curtains and blinds. For instance, the button to close the bathroom blind was inconveniently hidden inside the bathroom cabinet, it hard to find for the first time which we have to contact the staff for help. Also the shower door cannot close properly during our stay. Furthermore, we were surprised to discover that certain bathroom amenities came with an additional charge. The journey from the lobby to our hotel room proved to be quite perplexing for first-time guests. The process involved taking a lift to the 10th floor, navigating through the 10th-floor area, and then taking another lift to reach our room. The breakfast is served at level 10, the only cafe restaurant within this apartment. The breakfast is à la carte set menu instead of buffet style, priced at approximately $200 HK dollars per set. As one of the priciest hotels in Hong Kong, it is challenging to justify the steep costs associated with staying here. Other hotels in the vicinity offer superior views and service, such as the Regent and Peninsula. It is difficult to pinpoint any distinctive features or experiences that would validate the considerable expense.

Hotel is very convenient located. Suitable for kid. Link to mall. Beautiful scenery from the hotel.