Melia Grand Hermitage

"Estuvimos con mi novio y dos amigos hace un par de semanas y la verdad es que nos fuimos encantados con el Melia Grand Hermitage. La habitación era amplia, limpia, muy acogedora, con una cama grande y súper cómoda. Todo el personal fue siempre amable y atento — desde la recepción (rápidas, simpáticas y con buena predisposición), hasta los chicos del restaurante que te recibían con una sonrisa cada día. Una persona que me gustaría mencionar es a Nina (Quality manager) quien vino a nosotros cuando uno de nuestros amigos tuvo un incidente muy pequeño durante nuestra estadía y ella enseguida nos sugirió que hacer para solucionarlo. Funcionó de maravilla! Estamos muy agradecidos con ella! Tuvimos la oportunidad de probar tanto el restaurante italiano como el búlgaro y ambos fueron una experiencia deliciosa. Se sentía el verdadero sabor de cada cocina, ¡nos encantó! También queremos destacar al equipo de animación — siempre llenos de energía, simpáticos, y saludando cada vez que nos cruzábamos con ellos - Esos pequeños gestos marcan la diferencia! Victoria y Eva las dos llenas de energía y divertidas, Rali y Poli muy amables y amigables, los chicos Cesto, Bobby, Ivo y Oldjay muy comunicativos y simpáticos. Y obvio Stenly, el manager del equipo de animación, fue tan agradable y siempre estuvo ahí para ayudarnos con todas nuestras dudas. Y super buena compañía! Sin duda, un lugar al que volveríamos. ¡Gracias por una estadía tan linda!"

Astor Garden Hotel

"El hotel aparentemente cumple con las expectativas... aunque: el servicio en el front-desk es un tormento. Una sola persona para gestionar el check-in de un grupo de 46 personas (tres cuartos de hora para disponer de habitación). Las habitaciones parecen adecuadas, pero el aire acondicionado no funciona. La temperatura de la habitación a 26.5º pero como a finales de abril no hace calor (según me explicaron en recepción) la solución del hotel (de 5 estrellas) es... dejar la puerta de la terraza abierta. Poco personal que hable inglés, mejor saber rumano. Ah, y si vas en abril te puedes felicitar si encuentras algo abierto en la urbanización fantasma que rodea el hotel. Mejor no vayas"

The Palace Hotel, Sunny Day

"Aquí estaba yo antes y tuve un buen tiempo, así que decidí volver. Aunque estaba sola, no me sentía solo, todos estaban muy bienvenidos y siempre tuve alguien con quien puedo hablar. La comida de la casa de la habitación es muy buena, pero no es muy fácil. En la costa búlgara, en la zona de la ciudad, hay una piscina mineral y un centro de spa, que es también fantástico. Quiero darle las gracias a toda la equipo y puedo decir honestamente que volveré pronto."

Villa Chinka by Astor Garden Hotel - Adults Only

"Beautiful place with amazing staff and cool chilled atmosphere, the place has the right balance between chic and relaxed, the owners made amazing job by keeping the place familial and at the same time professional, they sent a cake for my partner’s birthday which was a nice and thoughtful, the food in all the restaurants is outstanding and the staff will do anything to make the customer happy, the restaurant next door more is also amazing and is a must try."

Hotel Perunika

"La comida es increíblemente variada. Buen cocinar . La piscina funciona tarde. Lo recomiendo. Lo aconsejo a todos. Venga"

Joya Park Hotel

"Super"

Havana Hotel - All Inclusive

"It is horror , First Mai rude, to our words turns and accuses us , that is not taking the situation . Far from the sea basin is cold , food is uniform. Intere no tv does not work too in the wifi room does not catch the Hotel is not worth your attention"

Arena Mar Hotel and Spa

"This hotel is overcrowded, which in itself isn't a problem, but as a result, the service is inadequate. The cleanliness of the rooms and especially the bedding is downright substandard. We had sheets with stains. The breakfast was very basic, and the coffee was undrinkable. Fortunately, there was an option for us to spend the time elsewhere."

HVD Nympha Hotel - All Inclusive, Private Beach & Free Parking - Adults Only

StayFlex by Helios - All Inclusive

"I went to Helios with my three children. It’s advertised as a 4-star resort, but in our experience, that couldn’t be further from the truth. We have stayed in 2 stars and gotten MUCH better service! We were given what the receptionist proudly called a "luxury apartment." One power socket fell out of the wall when trying to unplug a charger. There was a large brown stain right in the middle of the carpet. A handle above the bathtub was loose, the toilet wouldn’t always flush, and the shower flooded the entire bathroom. Water drained so slowly that we were standing ankle-deep while showering – and the same happened when brushing our teeth, as the sink barely drained at all. For four days I asked for an extra pillow. Every day the reception staff said "no problem" – but the pillow never came. We eventually gave up. Housekeeping visited our room only twice in eight days. The first time, they only emptied the trash. The second time, they made the bed, emptied the trash again, and gave us two large towels and one small one – for four people. It took 48 hours to get new towels. The same amount of time it took to get someone to fix the broken shower head – which the maintenance guy replaced in under a minute when he finally arrived. There were constant queues at the reception, but getting actual help was close to impossible. We waited an entire day to get an extra bed. Our room was supposed to have one double bed and two sofa beds, but only one sofa was there when we arrived. Many of the hotel’s facilities were closed: shops, the playground, one of the bars, one of the receptions, and the tennis court – which had been turned into a parking lot. I asked the reception for tips on what to do in the area, but all I got was a blank stare and a “I don’t know.” The level of service was shockingly poor. I’ve stayed at 2-star hotels with far better service than this. We expected much more. And the food… That’s a whole story on its own. There was almost nothing kid-friendly, except for fries and pancakes. No jam or spreads available, and butter didn’t appear until day six. On day three I asked the chef if they had Nutella or something similar for the kids. He sent someone to get it from the other restaurant – which we weren’t even allowed to use. The chef was nice and tried to make people happy. To bad that that was an impossible job.... Food labeling was inconsistent or missing altogether – good luck to anyone with allergies. This is actually a complex of three hotels. Helios is by far the worst. And no, you’re not allowed to switch to the other hotels or even pay extra to eat at their restaurants. The pools are okay, bur many tiles arounde are loose. Be carefull! I heard a lot of other people complain in the reception as well... I would not recommend this hotel to anyone, especially not travelers from Scandinavia."

Prestige Deluxe Hotel Aquapark Club - All Inclusive

"Everything about this hotel was great. Food good, price great, plenty for kids to do. Not many English people there but we prefer it that way anyway. Not really one for making friends. Had a full chilled time "

Grifid Encanto Beach Hotel - Medispa, Ultra All Inclusive & Private Beach

"I had the best time at Griffid Encanto !! The level of service was above and beyond my expectation...having worked in 5* hotel for several years in London, that says a lot ! Everyone is so kind and always give the best service with a big smile. The bedroom was spaceful and clean, always warm water in the shower and good pressure. The drinks in the different bars are very tasteful, the main restaurant offers diverse choices for all taste, even vegan and healthy options. The seats on the terrace outside offers beautiful view on the sea.The spa is a little gem...a huge swimming pool with warm water, sauna, steam room...so relaxing. I booked the relax massage done by Tanya and it was perfect, I tend to be very tense in the neck and shoulders area and she has done some magic !! The sandy beach is lovely as well with the beach bar at hand to get beverages and food. And finally, the infinity pool !! I am out of words...this is definitely the treasure of this hotel...the view from there is speechless!! I did not had a dip though as 15° is too cold for me unfortunately, but I could spend hours there just enjoying the view with a drink listening at the sounds of the wave. My only regret aboit my stay is that I could not stay longer A big shout out to everyone working at the hotel for your amazing service particularly Gabriella at reception for always answering my questions with a big smile and kindness, Dylan (Didi) at animation team and Tanya at Spa for the amazing massage. Will definitely come back for a longer stay this time. "