Be Tulum

"Good place and great food"

Twelve O’Clock Luxury Villas

Hotelito Azul

"La entrada al hotel es la entrada más extraña que he visto. Ofrecen un código QR que supone abrir la puerta y un torneo de acceso."

Secrets Tulum Resort and Beach Club

"I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort."

The Strabon Tulum

"I only stayed there for 2 nights, and I liked it! It’s a bit far from the beach, but the hotel has a nice pool where you can chill. My room was also big and clean, so I felt comfortable there! And the staff was also so nice and helpful 🙏"

Elements Tulum Boutique Hotel

"La infraestructura del hotel es excelente y el agua caliente es estable. El servicio es excelente, los camareros hablan inglés y son muy entusiastas. También puedes pedir prestada una bicicleta por 100 pesos por 8 horas. También puedes usar el baño con baño después de hacer el check out~"

Ikal Tulum Hotel

"I thoroughly enjoyed the experience of sleeping so close to nature and having a treehouse. However, I wasn't aware the hotel was directly inside the national park. When we arrived, guards gave a difficult time to our driver to be able to drop us off, even though it is a 50 minute walk to the location. They expected us to pay daily park fees even though we weren't using the park. There was only one highly over priced restaurant at the site, no shops for food, and no hot water available. I was able to make a coffee in my first day, but the service desk staff told me one free coffee for my booking, not one for each day stayed. Given the cost of this hotel, it offers no services. It does have an enjoyable environment, but bring your own food and your own supplies. This was 1 of our 2 rentals and both had the same issues."

Prana Boutique Hotel Tulum

"Tulum Resort Hotel, una joya escondida...😎🌿🍸"

Nômade Tulum

"Buen servicio. Problema con la música por la noche cuando hay fiesta en el hotel."

Hotel Boutique TerraNova

"Look no further.The Mayan ruins start here. Photoshopped to the hilt so quite a surprise when the pool is no more than a breeding ground for mosquitoes,some rooms smell of mold and expect an additional cost written somewhere in the fine print! Quite the welcome.Do not expect to receive what you paid for…specifically a higher rate for that which did not exist. The manager is condescending and his demeanour lowers to imbecilic name callingand anger.It was the day of shelter in place and my daughter was in tears and afraid.Walked out and ****** up the cost preferring the dangers on the street to those two running the Hotel Terra Nova.Instead of diplomacy, the manager put salt in every wound making a long day of work and a red eye flight intolerable. No reputable business skills to deescalate a poor poor situation which was blamed on our actions at every turn.Beware.It is not a pleasant place to be on a holiday. Not to mention the veiled threats as apparently our conversation was recorded! Bring it On! Truth speaks volumes."

El Paraiso Hotel Tulum

"About the best beach on the Riviera Maya. 100% recommended. However, it's located within a reserve, so having a car or being aware that you'll be away from the center is something to keep in mind. Beach lovers, this is the place."

Nueva vida de Ramiro