Hoteles Holiday Inn Express en San Luis

El hotel era tan hermoso! Las paredes eran un poco decepcionantes, pero eso es parte de su viejo encanto. No va a ser perfecto, pero me encanta la vista de la piscina. Deseo que tuviera más tiempo para quedarme. Eran tan dulces. Es el cumpleaños de mi novio y dijeron cumpleaños feliz. También le han recibido algo de la tienda de conveniencia, que es muy agradable. Eran. El personal era realmente útil y amable.

Stayed 1nt in a queen room #1001 on 10th floor with a coffee maker, individual controlled air con & also a ceiling fan in Aug & was very cool to sleep. Bathroom had a shower/tub combo with sliding doors. On the same floor is a pool table room & a reading room with tons of books, recliners, a piano & sheet music! On the 8th floor with the ice machine, snack vending machine & drink vending machine, there is also a microwave! The rooms don’t have one but you can go here to heat up your leftovers👍 Free shuttle to/from cardinals game; first departure 1 hr before game. Parking garage is $18 & is in & out. Bring ticket in for reception to validate. & it is Almost attached…just across a one way tiny street from the back entrance..didn’t see an elevator so park on 2nd level if possible(1st floor for “members”) We walked to & from cardinals game & it was quick, easy & safe. We would stay here again if the price was still much better than the other hotels in the area. Also: they have a water bottle refilling station in the lobby (sort of hidden across from check in by the coat check room)

El hotel fue una experiencia que nos disfrutamos. La decoración y el personal fueron increíbles. Disfrutamos de su personal cortesía: Rodger, Kevin y Mike; junto con algunos otros, que tendían a nuestra necesidad. El hotel está muy bien situado, pero el hotel está muy bien situado, y el hotel está muy bien situado. El Cheshire es una joya oculta. Gracias por una experiencia hermosa.

El hotel en general está bien - más viejo, pero las habitaciones son grandes y bien equipadas. Cómo el personal se ocupa del caos de muchas personas deja mucho que desear. Un baño roto nos saludó cuando llegamos a nuestra habitación. Llamaba a la oficina delantera a las 1:00 y les dije que me aseguró que enviarían a alguien mientras estuvimos en el juego y sería reparado mientras nos fuimos. Regresamos a las 10:10 y todo lo que necesitaba para usar las instalaciones. Una persona hizo y supongo que el baño roto se rompe aún. El personal de Hyatt, que se ha convertido en un buen servicio al cliente, ha sido muy amable y ha ido a la calle para hacer el trabajo que su colaborador no ha hecho en el turno anterior. Esto, junto con las líneas largas en los ascensores (dos se rompían) y el personal de camareros extremadamente rudo y lazy no hizo esto una experiencia agradable, especialmente para una etiqueta de precios de $500 por una noche. Aunque esto no parece mucho, cuando tienes 8 años que se queda en un hotel por primera vez, experimentando su primer juego de pelota y está extremadamente cansado después de estar en línea durante 3 horas y ir al juego, ¡No se puede hacer nada!

If this hotel is representative of what Marriott is doing with Westin's, the Westin brand is deteriorating. Plastic cups in the rooms like a Best Western. Quattro restaurant is poor; asked for glasses for wine and one glass was very dirty. Quattro delivered our dinner to the wrong room; when we got the dinner it was not what we ordered. Thermostat in room was 'dead'; if not fixed management would make us move everything to a different room at 8:30 pm. Maintenance found that when the filters were changed the thermostat was not turned on! And the guest had to discover the thermostat was not working. Westin still has comfortable beds. Fortunately the valet and front desk people were good--although the staffing is very thin until 7am when the nightshift ends! Do not recommend and will avoid Westins in the future.

Let's start with the good. The rooms are amazingly comfortable. Mind you, it helps that I reserved a Stadium View king and was upgrade to an Executive Studio Suite. Extremely comfortable, very clean, and wonderfully furnished. It is exactly what I would expect from this level of hotel. It is also perfectly located if you're attending a Cardinals game at Busch Stadium. You walk out the front door, walk across Clark Ave which is shut down for games, and you are at the stadium. It is the reason I choose this hotel as I was attending a game. It is also basically in Ballpark Village. And now, the frustrating parts. Parking is horrible. First off, there is nothing on the website that I can find that tells you where to self-park or off what street to enter. I had the misfortune of trying to figure it out in between a double-header, where streets are blocked off and crazy people are running amuck in cars as well as running across the streets. I finally called the hotel and a kind gentleman talked me down to where I needed to be. By the way, the second level elevator, the only elevator that takes you near (not to) the hotel, the down button to call the elevator doesn't function. You have to hit the up button to have the elevator to arrive, then go up so you can do down to ground level. The elevator dumps you outside and you then walk past valet parking to get to the front door. Check in starts at 4:00pm and I arrive at 4:10pm. There is only one person at the desk, and she is dealing with a difficult customer. She was actually providing great customer service, but it was taking a lot of time and the line behind me was building. During this time, multiple employees walked by and behind the desk but offered no help or even made eye contact. Finally, after about 15 minutes, someone showed up to help. One thing to note, to use the elevator to go to your floor (mine was the 8th floor) you have to scan your room key card for it to allow you to push the floor button. That was not mentioned to me when I checked in and I could not figure out why I could not get to the 8th floor until a nice couple told me. Funny thing is, about 20 minutes later I got to tell another couple the same thing as no one told them either. You would think that should be automatic when checking someone in. Finally, the next morning I wanted to leave early, by 7 at the latest, so decided to do room service. They claim 24-hour room service available. However, you cannot order breakfast to be delivered to your room until 7 at the earliest. Prior to that, you can only order ”late Night Snacks”, which consists of things like Doritos. I just gave up, checked out, and had breakfast elsewhere on the road. There were other things as well. Overall, not a horrible experience. Just too many frustrating points which should not be the case for the cost of a night stays

I stayed here for a couple of nights and thoroughly enjoyed both the hotel and the city. The food was fantastic, and the service exceeded my expectations. I also took a helicopter ride around the area, which was an unforgettable experience! The front desk team was exceptional—quick and efficient. A huge shoutout to Moe and Phil, who went above and beyond by recommending some great spots to visit and eat. I arrived by Uber this time, but next time I’ll definitely take advantage of their valet service. Highly recommended!