Vila Olaria Hotel

"Vila Olaria is a hotel with a privileged location, as it's right in front of the employee entrance to Beto Carrero World, making it within walking distance of the park. However, walking back is awkward, as some parts are quite dark, and you'll be very tired after walking around the park all day. I want to emphasize that the accommodation's strong point is its location. We stayed in two ground-floor rooms, which was super important for my elderly mother. The room we stayed in had a double bed and a bunk bed, comfortably accommodating four people. It also had a wardrobe, a table, a smart TV, and a small balcony with a clothesline (very useful, by the way, for those traveling with children). The bathroom is simple, with equally standard amenities. Nothing to impress about. In reality, the hotel needs a makeover; the bathroom had leaks, and the sink was always clogged, constantly filling up when we went to use it. As for the restaurant, it's outsourced, leaving much to be desired in terms of service. Our first breakfast was on a Sunday, so I thought the breakfast was varied and well-served. As the days went by, the quality and quantity decreased. I found the breakfast very weak on the following days. We had to have dinner at the hotel restaurant on the second night because we were very tired from the park. There was only one person to serve, who took orders and cooked; in addition to having a limited variety, very few options; so it took too long for the food to be ready. We found the food very mediocre, besides being very expensive. It doesn't justify the price we paid at all. From that day on, we ordered takeout through iFood on subsequent days. So, in my opinion, the restaurant needs to be reviewed. At breakfast, due to a lack of staff, we would eat and the plates would remain on the table; they only cleared them when you got up, leaving the table in a mess. Very unpleasant!!! The staff are kind, but they don't exactly charm the customer. The hotel also has a space for mothers to prepare their children's meals; it's a super clean and organized space, which I found to be one of the hotel's highlights. Another point worth mentioning is the service from the hotel staff, especially Pedro, who was super kind from the moment we arrived. He offered us coffee, which was always hot in the reception area, along with some cookies, and always kept us informed when our food orders arrived – very kind indeed. One thing that's very annoying is that everything in the hotel is outsourced, so if you get water, for example, you have to pay for it immediately; it's not included in the bill to be paid at checkout, which is very unpleasant!!! The heated pool is wonderful; it was incredible to arrive tired and relax in the pool, I loved it. Very clean, very organized…!!! The hotel has a games room and a great playground for young children, which is the case for mine, who is 4 years old. There's nothing seriously wrong with the hotel, but it needs some refurbishment."

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