The Jervois Hong Kong

Very limited service available from a tiny front desk. Phone is never picked up. Minimum flexibility and communication attitude is really bad. We tried calling them to communicate an emergency situation causing us not able to arrive from afternoon and they had been dragging us from afternoon till night and never resolved and demonstrated distrust and refusing communication. Nothing even close to a warm welcoming hotel that we expected. Truly disappointing experience. We would never book this one again and would not recommend.

I checked in on the evening of January 29, 2025 and paid a deposit of HKD 1500 by swiping my card. I have checked out and checked out three days ago, but the deposit has not been refunded yet. If the hotel staff sees this message, please arrange to refund the deposit as soon as possible. Thank you very much. 2025年1月29日晚上办理入住， 刷卡缴纳1500港币的押金， 已经退房离店三天了， 还没有退还押金， 如果酒店工作人员看见此信息， 请安排尽快退还押金， 非常感谢。

Located about 5 minutes walk from Sheung Wan MRT station, but do note the pathway is bumpy, if you are bringing a L size luggage, please take a cab to arrive at this location. The hotel doesn't really have a lobby but more of a small reception counter where someone will be attending to the guests who are checking in. The walkway to the lift are narrow and I saw luggages placed along the walkway in the 2 nights I stayed there. The 1 bedroom unit that I stayed is good for 2-3 people and well equipped with Malin + Goetz shampoo, shower gel. there's also an iron and ironing board placed in the wardrobe. There's no bottle water provided but there's a water dispenser (for both cold and hot water) as well as Nepresso machine and complimentary Nepresso bullets in the room. The staff are very attentive and helpful. The room doesn't come with breakfast but nearby the hotel, there's plenty to choose from within 1-5 minutes walk (Thai, Vietnamese, cafes, Japanese and even HK noodles ) You can access to Central, and even Escalators easily within 9 minutes walk as well. Room is so clean and thumbs up from me.

Did a staycation and the staff was super helpful, came up and help us set up our HDMI within minutes.

A spacious room with very stylish design and reasonable price. One thing we really like is that the hotel partnered with few nearby restaurants and we could visit any one of them to have breakfast.

The location is good. the room is clean and tidy. the workers are nice