Tu alojamiento en Mayfield

I cannot say enough excellent things about this hotel and their staff. The hotel is beautiful, clean, quiet, welcoming, and accessible to many places in Cleveland. The staff, in particular, Austin Dunn the General Manager and Chelsea the Assistant Manager are extremely helpful, personable, kind and accommodating. However, it doesn’t stop there, the people who check you in and the cleaning staff are also top notch. An extra benefit is the restaurant Alfredo’s, which is high quality and right in the hotel. We thank all of you for our stay.

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

Well, ******* messed up my reservations ... but to the rescue came Pauline R. She saved the day and solved every problem that existed. She had a great attitude and was very knowledgeable. What could have been a disaster was made great by her excellent CUSTOMER SERVICE. I found the staff to be very helpful, and I would definitely stay there again! 5 stars all the way!

Pleasant stay. The evening staff wasn't friendly at all. I was there 3 days in a row and my linen nor towels were changed. I will stay again because I like the location. It's extremely close to the freeway.

Este hotel me pareció una relación calidad-precio increíblemente buena. No sé cuál es la tasa normal ya que me quedé aquí en abril de 2020 durante la pandemia. La habitación era una suite queen que estaba excelente. El área de la cama y el baño están fuera del camino en comparación con el resto de la habitación, por lo que el uso del espacio es extremadamente eficiente. La decoración era muy bonita, con suelos de moqueta y algunas obras de arte de buen gusto en las paredes. Había un escritorio de alta calidad en la habitación y también un pequeño sofá cómodo. El personal también fue muy agradable. Sin acceso al restaurante y al área de entrenamiento, no pude aprovechar todas las instalaciones. También me olvidé de mencionar la lavandería gratuita. Recomiendo mucho este lugar.

Me encanta este hotel hermosa habitación excelente servicio personal increíble habitaciones limpias excelente área Recomiendo a todos que vengan a quedarse aquí en el patio Marriott, vale la pena cada dólar

Must say I was concerned after booking then reading the reviews, however found a clean, refreshed room, quiet atmosphere. Bathroom had recently been refreshed, which is always appreciated. Did not use the restaurant, however food is abundant in the area. This is not a location to utilize without a vehicle. Can order ride shares and the wait will easily be 30-45 minutes for someone to get out that direction, this is not an urban area where ride-shares or other typical tourist things are going on. Plan on at least an hour to CLE airport due to the gridlock in downtown during business hours. Overall, recommend this facility. Thank you for a solid stay!!