"El hotel es muy limpio, muy bueno, muy bien servido y muy bien situado. La atmósfera es muy amable y el valor por dinero es muy bueno."

"A beautiful week. Heatful welcome, all the staff is very gentle and nice. The structure and comfortable at sea, there is a beautiful garden with tables where to relax mostly in the evening. The room for us at the 4th floor is completely new, beautifully elegant, with a beautiful terrace, nothing misses. All hotels have the maximum cleaning of the order. We have chosen to complete pension and to say food!! Compliments to the chef, all excellent and quality, also a quick and careful service in the dining room. You can also have the bikes. It means for the service you deserve a more star, really good for everyone."

"Very comfortable, clean, friendly staff educated and available.."

"Thanks to all availability and courtesy 😊. How to be in family. Always kind and careful to every need. All with a smile always on the face"

"Estamos en este hotel – por tercera vez en el marco de nuestra participación en Ironman Italy. La primera reserva en 2021 fue la situación crucial para nosotros: en la ruta y cerca de la zona de cambio y el campo de partida –, simplemente ideal para una carrera. Pero ya en nuestra segunda reserva de 2023, la situación era menos, sino más bien la corazón de la familia de los propietarios y de toda la tripulación que nos convenció. No se siente simplemente como invitado, sino que se sienta realmente bienvenido. Nos impresionó especialmente el compromiso durante los días del evento: toda la familia está en el camino con una caja de música, despediendo a los atletas hasta tarde a la noche y proporcionando un ambiente increíble – un verdadero ejemplo para ¡Amigo y turismo! A pesar de la temporada, después de semanas seguramente difíciles, no se nota ninguna fatiga – al contrario, la motivación y la amistad son como si la temporada sólo comienza. Por lo tanto, podemos recomendar más calurosomente este hotel – no sólo para Ironman, sino también para toda la temporada. ¡Gracias por el excelente servicio y la gran hospitalidad!"

"I recently stayed at this hotel in Cervia, and unfortunately, my experience was far from satisfactory, especially considering the current phase of the AI revolution, where some industries are thriving. However, the hospitality sector at this establishment appears to be struggling, as evidenced by the unprofessionalism and lack of service exhibited by the staff. CONS: Check-in Experience: The check-in experience was entirely negative. The reception staff, numbering more than five individuals behind the desk, seemed to lack any hospitality background or even a basic attitude suited for the industry. My simple request for an iron and board was denied, with the staff deeming it the strangest request they had ever encountered. Their communication skills were lacking, and their facial expressions, including smiles, were conspicuously absent. Maintaining eye contact proved challenging, as their focus remained fixed on computer screens. Basic mannerisms, such as standing up from chairs while interacting with guests, were also noticeably absent. In-house Experience: Throughout my six-night stay, greeting guests seemed nonexistent in their dictionary. Housekeeping services were subpar, limited to changing towels and making the bed without addressing essential tasks like changing bed sheets, dusting tabletops, or thoroughly cleaning the floor and bathroom. The superficial cleaning left hygiene concerns unaddressed. PROS: Restaurant Experience: The only redeeming aspect of my stay was the restaurant experience. Mrs. Michela, in particular, exhibited a genuine passion for her job. Her professionalism and understanding of guest needs made the morning breakfast and dinner enjoyable. However, the buffet food was only mediocre. Check-out Experience: The check-out experience was positive, thanks to the professionalism of the night receptionist. Overall Impression: It appears that this hotel is managed by individuals lacking a hospitality background. The absence of an apparent management team suggests a lack of oversight and care for guest experiences. The hotel is, unfortunately, old, smelly, and damp, providing inadequate service for the money spent. Recommendation: I strongly advise potential guests to avoid this hotel in Cervia. Despite boasting a 4 star rating on paper, its performance merits a negative - 4 star rating. The facts of the Hotel do not match with the website photos. The facility's age, unpleasant odour, dampness, and subpar service render it an unwise investment with no value for money."

"The large, bright room with a beautiful view of the sea from the balcony was the splendid calling card. The breakfast is nothing short of spectacular, with a choice and quality that is beyond compare. The courtesy and smile of the staff are another feature that makes the difference"

"Siempre es una experiencia excelente. Durante años hemos estado en el hotel Diplomatic que forma parte de la cadena Batani Hotel. De hecho, se beneficia de todos los servicios del hotel Universal (4 estrellas) a su lado : desayuno espléndido, piscina, servicio de bar, personal profesional y acogedor."

"Everything is amazing. The professionality, courtesy and kindness of the staff. The beaty of the aesthetics (especially of mosaics) and the attention to detail (compositions). Beautiful outdoor swimming pool with heated eater and a wonderful mosaic! A nice spa inside the hotel. So good patisserie at breakfast. Sea view rooms and roomy restroom. Hope to come here again."