Hoteles con encanto en Apia

«Loved this place. We have been here before and will come again. Spending our 1 year wedding anniversary here was a great time. We had all the amenities we needed, plus some. The only downside was paying for a deluxe suite and having the amount of noise exposure for what was supposed to be the quietest rooms. Otherwise, fantastic, great service, friendly welcoming staff and good laughs and entertainment, food was well cooked and tasty too. Will be coming back for sure! Fa'afetai lava. D + J»

«We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process. Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay. We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary. Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available. On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy. That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent. Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.»

«Room is spacious and clean. Breakfast was great. Staff are lovely and helpful can’t fault it. Price is a bargain.»

«La habitación es muy buena, el paisaje es bueno, mira el mar en la colina, la ropa preciosa es hermosa. Pero mi teléfono móvil está roto, no pude tomar algunas fotos. La cocina tiene una gran caja de hormigón. El agua caliente también es muy buena. La caja es un mal signo en la habitación, pero el signo fuera de la habitación puede. Dos o tres kilómetros de la carretera principal, el sol se apresuró al llegar el primer día, no compró comida, el dueño de la casa está bien, nos lleva al supermercado en la carretera principal, y esperamos comprar cosas. Yo veo que las personas que viven aquí están en la carretera, así que será más conveniente.»