Si decides alojarte en Aqua Fantasy Aquapark Hotel & Spa - All Inclusive de Selçuk, estarás en el casco histórico, a pocos pasos de Parque acuático Aqua Fantasy y a solo 5 min en coche de Playa de Pamucak. Además, este alojamiento con todo incluido se encuentra a 5,5 km de Maket Köy y a 8,1 km de Pueblo en Miniatura.
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 2 piscinas al aire libre nada como la playa privada para descansar. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y una zona recreativa o sala de juegos. Con el servicio de transporte a la playa gratuito, estarás tomando el sol en un abrir y cerrar de ojos.
Aqua Fantasy Aquapark Hotel & Spa - All Inclusive te ofrece la posibilidad de tomar algo en Tropicano, aunque también puedes ir a un bar-cafetería. No hay nada mejor para acabar el día que una bebida en el bar o lounge, el bar en la playa o el bar junto a la piscina. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 10:00.
Tendrás un centro de negocios, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Te sentirás como en tu propia casa en cualquiera de las 489 habitaciones con minibar y televisión LED. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y bidés.
«This was our first family trip with our 16-month-old baby and also our first holiday after 3 years. Our last trip was to Jungle Aqua Hurghada, so we were really looking forward to this one.
We stayed at Aqua Park and booked through Trip.com for 2 adults and 1 infant. However, on arrival the reception staff embarrassed us by saying, in front of other guests, that we had only booked for 2 adults and not for 3 people. I showed them my booking confirmation clearly stating 2 adults and 1 child. After speaking to someone else, the receptionist simply said “okay fine” with no apology or explanation for the misunderstanding.
We were then given a room at the very end of the corridor, far from the lift, despite them clearly seeing we had a baby with us.
Another issue was the confusion around the “Ultra All Inclusive” package. We were told snacks and drinks were not included and that we would have to pay extra. We were also told we could not eat anywhere except the main restaurant, which only had around 4 dishes available on the first day. Whenever we asked questions at reception, the staff were not helpful and just kept saying “no, no, no” without properly explaining anything.
After I contacted Trip.com and complained, things improved slightly, possibly after they spoke with the hotel. But I was still charged almost £90 extra for my 16-month-old baby’s stay, which made no sense to me.
By the third day, the food situation became better, but then the bathroom started leaking. We called reception and they temporarily fixed the flush, but it leaked again afterwards. Since we only had 2 days left of our 6-day trip, we didn’t bother reporting it again.
Overall, this holiday was mentally exhausting rather than relaxing. We came back feeling stressed instead of refreshed. Unfortunately, due to the poor communication, lack of customer service, and overall chaos during our stay, I would not book this hotel again
Location and views of this hotel is extremely recommended but services letting it down. Hope things get better for others.»