Hoteles con encanto en Isla de Batam

«The location of the hotel was great, just a short 5 mins walk from the Habourbay Terminal. However, was rather disappointed by the service and facilities. (1) Room had a weird stale, musty smell when we first checked in to our room, but the smell eventually went away after 2-3h with aircon circulation. It was bearable but we could really use an air freshener. (2) We were not informed that the gym/pool had opening or closing times. There were also no signs indicating as such. When we tried to visit the gym at around 10pm, everything was already closed. (3) On the amenities, we had to make repeated checks receptionist that we can get a shaving razor and instant coffee. At first, the housekeeping didn't understand what we wanted. The first receptionist at the front desk simply just tried to waive us away by saying they are not available. It was only after we approached a second receptionist did they finally understood and brought it out for us. The shower gel also ran out after the first night and housekeeping did not refill it despite cleaning the room in the day. (4) The hotel spa, despite saying they were open for 24h and that a reservation was required, repeatedly told us to go to their counter at the 4th floor to check on availability. We went there and checked at least 6 times during our 3D2N stay and each time, we were told that there was no immediate availability but to come back at a later time instead. They also turned us away when we tried to make an advance booking. They could have saved time for everyone by just saying there was no availability and reservations were unavailable instead of asking us to come back every now and then. Overall, the service level was very disappointing for a 4-star hotel. There are better and cheaper hotel options around the Harbourbay area.»

«Spotlessly clean throughout — rooms, lobby, and hallways are well-maintained and fresh-smelling. Perfect location: just minutes from Nagoya Hill Mall. Though it sits beside the main road, excellent soundproofing means zero traffic noise — quiet and peaceful for sleeping. Staff are friendly and check-in/out smooth. Great value, comfortable stay, and the quiet convenience makes it ideal for travelers wanting Nagoya accessibility without the noise. Highly recommended!»

«Wonderful Stay at Grand Swiss-Belhotel Harbour Bay Had a very pleasant stay at Grand Swiss-Belhotel Harbour Bay. The room was clean, spacious and comfortable, making our stay very relaxing. The staff were attentive, friendly and always ready to assist. The location is excellent, and conveniently located near Harbour Bay Ferry Terminal, making arrival and departure very easy.  Breakfast was another highlight! Delicious, with a good variety of choices to start the day. Real juices would be much appreciated instead of cordials.   Highly recommended for anyone looking for a comfortable and convenient stay in Batam!»