Hoteles de 4 estrellas en Victoria, Australia

La recepción, el salón y la cocina comunales son hermosas y ofrecen un ambiente cálido y bienvenido. El gimnasio es espacioso y equipado en buenas condiciones. Las habitaciones son agradables, pero como una habitación de hotel habitual. Las grandes ventanas ofrecen una buena vista sobre la calle y los árboles abajo. Situado junto a muchos restaurantes asiáticos y cerca de supermercados. Tranvías y autobuses fuera y dos estaciones ferroviarias principales relativamente cercanas.

The hotel carpet smells, the building is old and needs a total replacement of carpet. When we entered our room. It smells like bleach everywhere. We have to open the window to make it go away. The room is decent size and the toilet and bath are separated where there are no hand basin to use after using the toilet if someone is using the shower or bath tub. The view from our balcony is magnificent, the Melbourne tall buildings skyline. I also love the location because it is near public transport, free tram and shops, even universities. The kitchen are complete with cooking utensils and pans. They got free coffee, tea and milk. The toiletries were given 1 set of tiny bottles but we are 4 people booked in.

The hotel's location is really good. It's super convenient to get to the hotel from the terminal. The room size is good for unpack & repack your stuff for the trip. Since we didn't have breakfast included in the booking. There are 2 choices for the breakfast: 1. Hotel's breakfast for 35AUD/person 2. Deli cafe. We had a sandwich & muffin there. It's quick and easy to get ready in the morning.

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

Este es un muy bonito resort. El interior es muy limpio y grande. La cama es cómoda y el baño es bueno con jacuzzi. Verá canguros y cockatoos fuera del dormitorio en la mañana y la noche. Mis niños disfrutan de la estancia muy. No obstante, debe cocinar sus propios alimentos o conducir a comer.

Great base to explore the Melbourne CBD - everything was within walking distance or a few tram stops away. Well connected, especially with Tram number 96 infront of the hotel. Our Studio Deluxe was decent, and included a microwave, dishwasher and kitchenette. Housekeeping made up our room 3 times during our 5 nights stay, which was sufficient for us. The restaurant below also serves great Thai fare with very reasonable pricing. All in all, a value for money accomodation and we had a very comfortable and seamless stay. We would come back again

The Highlights 1. The location of this hotel is second to none. Right outside the door, you’ll find endless food options from quick bites to diverse international cuisines, plus plenty of cafés, bars, and public transport. Having the SkyBus stop to the airport just around the corner was convenient. 2. Every team member I met was friendly, approachable, and genuinely eager to help. They are well-trained and motivated to provide excellent service. 3. The room itself was spacious and modern. Both the daytime city views and night lights from the window were wonderful, and the furnishings felt new and well-maintained. 4. Guests have access to some excellent facilities, including a gym, a library, and a full wellness area. The indoor pool is comfortably heated even on a chilly Melbourne evening, and it comes with a sauna and bubble spa, which makes the stay feel more like a resort. What Could Be Improved 1. The room setup felt unusual. I booked a one-bedroom suite, but was placed in a two-bedroom apartment with the master bedroom locked off. I completely understand that I only paid for one room, but it felt a little strange knowing there was a part of “my” room I couldn’t access. Personally, I would have preferred a proper one-bedroom layout with full access. 2. The bedroom I was 'allowed' to stay in also didn’t have its own air conditioning. It relied on the living room’s unit to keep cool, while the locked-off master had its system. This design made things a bit uncomfortable at times, especially overnight. 3. The sofa had an unpleasant, urine-like odour, which made us reluctant to rest in the lounge. 4. The main door lock was rusty and stiff, making it frustrating to open and close. 5. There was no landline phone in the room to contact reception, so the only option was to head downstairs. A couple of times, even during office hours, the reception was unattended (likely because one staff member was juggling multiple tasks). It could be so inconvenient to have a more extended stay. 6. While the pool facilities were lovely, they were often crowded. The common facilities are shared with residents of the building as well as hotel guests, but this detracted from the relaxing vibe. Would I stay here again? Yes, probably. Mainly because of the unbeatable location, the great facilities, and the friendly staff. But I do think the hotel needs to address the details so that it can align with what they claimed as 'luxury'.

Wonderful hotel! Upon check in, Mark at the reception immediately remembered where we came from and also that we have done online check in and thanked us for doing so. We feel respected and welcomed. He also provided suggestions to us on places to see, which were great suggestions. The service of the hotel, especially Mark was marvelous! The room is spacious with nice shower. Water pressure could be better. Bed was very comfortable that I wish to take it come with me. Sound proof not at issue. Everything is just perfect! Of course, the location is also a plus with just a few minutes walk from the tram station and 10-15 mins walk to CBD.

I’ve stayed at numerous at the Punt Hill apartments over the past decade, though it had been a while since I last stayed in one. Our one bedroom apartment was spacious, however the hotel is quite run down now. Walls in the bathroom weren’t very clean, neither were mugs and cutlery (I always make a habit of cleaning things before I use them!). I ended up staying mostly in the hotel as I was sick with the flu so I noticed the wifi was very glitchy and intermittent too so it made streaming shows quite difficult to watch that I ended up just using my phone. The beds were comfortable though! The location is actually fantastic too, right in the heart of China town and easily walkable to places.

Sería bueno, excepto para las grandes ventanas occidentales que se enfrentan a la izquierda sin ciegos y un dispositivo eléctrico que desactiva el aire acondicionado cuando nadie está en la habitación. Así que llegamos a estirar calor, y un aire acondicionado que no realmente fresca las habitaciones, y no hay ventiladores ni ventanas en la habitación principal. La mayoría de las otras cosas eran buenas, pero tener una habitación cómoda es fundamental y el apartamento no es sólo para eso. Disfrutamos de la ubicación y la piscina. No podemos hablar realmente a los niveles de servicio porque no pedimos, esperamos o recibimos ninguna. Es un poco frustrante que el hotel sólo tuviera una reserva para 4 adultos cuando hicimos una reserva para 2A+ 3C en trip.com pero quién sabe quién era responsable de eso.