Hoteles de 3 estrellas en Ohio, Estados Unidos

Our stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful! The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment... And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”. Overall, it was a nice place to stay in wine country & probably will return next year.

Viajando por una muerte en la familia, a nuestra llegada, que fue un poco más allá del check 3:00PM en nosotros se nos informó que estaban cortos en el mantenimiento de la casa y no estaba disponible una habitación y si estaba bien con una habitación con discapacidad, No tenía problemas porque estoy deficiente. No hay biggie, fuimos a cenar. El problema era que no recibimos una llamada telefónica hasta después de 6PM, 3 horas después de que podíamos inspeccionar y nuestra habitación era una habitación estándar, claramente no para ayudar a las personas con discapacidad. Si hubiese sido un servicio de vistas esa noche, sería un problema importante porque tuvimos que poner nuestros bienes en otro cuarto de familiares. Cuando finalmente llegamos a nuestra habitación, había como 2 piezas de papel higiénico en el rodillo sin rodillos adicionales disponibles. La última noche, me despertó un alarma que me despertó de otra habitación antes de que yo tenía mi propio alarma. No estaba a punto de ir y tratar de localizar este misterioso alarma y de cerrarlo, pero el alarma se extendió bien durante 15 a 20 minutos. El personal que estaba en la vista fue muy amable y útil para su mejor capacidad, considerando su falta de personas para hacer los trabajos necesarios y me encantó que estaba aparcando para los veteranos. Si viajaba con mi esposa y mis hijos, optaría por un hotel diferente, pero ver cómo era este el lugar donde mi familia decidió que todos nosotros ibamos para que podamos estar juntos en nuestro tiempo de tristeza, es lo que es. No voy a mirar a esta cadena de hoteles para planes de viaje futuros.

I had a very disappointing and uncomfortable experience with the front desk staff. I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby. However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair. Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed. During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid. Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with. However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount. Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning. The hotel facilities are good, but the front desk service was very disappointing and needs improvement.

La habitación es grande y amplia, las instalaciones son muy completas, microondas, jaulas, lavavajillas, cafeteras deben estar completas. Las mesa también están completas, incluso con bombillas de aceite, se puede hacer algo para comer por sí mismos cuando se quedan cortos.

Not bad spot Marcus was very nice and helped us. Not super clean spot but if you’re just stopping in the people are nice and work late.

This hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge upon checkout. Considering it took them an hour to bring my car back to me upon check out, I would say that charge is VERY exaggerated. When we went to check in, I was surprised that they needed a credit card to hold $200 on. I prepaid and expected they would need a card on file, not to hold funds. Anyway, our first room seemed nice. It had an amazing view of Rocket Arena. But, I decided to rest a minute and when I looked at the ceiling, it was falling apart!! This was something I decided to give a pass on, considering the age of the building. However, when I got up to shower and there was a huge clump of long brown hair on the wall, that was too much for me. I went to the front desk and they were very nice about the issue and quickly moved us to another room. The rooms are basic. There is an armoire with an iron, two bottles of water, a coffee maker and coffee and a mini fridge. The televisions in the rooms are very large, that was nice. Check out was easy, just a lobby full of people all waiting for their cars to show up! The only other thing I can say is that I paid for a supreme room through Trip and was only given a standard room. So, there must be a miscommunication between Trip and the hotels. Be wary...

The hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable. The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately. The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.

El hotel está muy bien situado en el centro de Cleveland, donde se encuentra el hotel. El kick- start que ofrecen fue sorprendente! Fue una cena completa incluida en el precio del hotel! PLUS 3 bebidas adultas por adulto de estancia! Eran bebidas clásicas, pensando vodka de cranberry y whisky y cocaína. El desayuno también fue delicioso! El hotel tiene mucho más que el desayuno continental normal. La zona de comedor era muy limpia y mantuvo bien. Nos dirigimos a 5 minutos a la Casa de Blues para un concierto. La caminata estaba muy bien a la distancia del centro de la ciudad. El hotel es muy limpio, es un poco demorado (no hay salidas USB, el piombo es obviamente viejo, y se drenó un poco lentamente, pequeñas TV, viejo tapete) pero no se ha alejado de su encanto único de la antigua época con toda la mármol y la iluminación. ¡Las camas y las galletas son muy cómodas! Mi hijo mencionó que desearía que hubiera traído un buen vestido, BC su son muy finas. También nos interesaremos en permanecer en diferentes lugares de sequía cuando viajamos!

What we enjoyed. We were provided a handicapped accessible spacious 2 queen room fully updated with plenty of lighting on 1st floor. Everything in the room was clean and dressed giving you that at home feeling. The shower area had no tub and was a big enough shower for 2. At check in we were greeted with a friendly associate with a smile. Obtaining the room keys was as simple as providing an ID and type of vehicle for their parking lot.  What we didn’t enjoy. The pillows on the beds were half filled and it took all three to make one comfortable pillow. The right wall the first queen bed was butt up against made noise every time someone on the side of the building flushed the toilet.  Sounded like rushing water was coming through the wall. Let’s just say not much sleep occurred during our stay.  The front desk associate who was also handling breakfast was rude and refused to provide extra drink to our toddler while we were still eating quoting “breakfast ended at 9:30”.  Next time we are in the area to stay we will be finding somewhere else, even if it’s a further drive.