Hoteles de 3 estrellas en Distrito de la Capital, Islandia

Dear Sir, 1. Please find our communication below sending direct with Eir Heimaleiga as can’t find your mail during trip. We are really disappointed that there was only 1 toilet for the apartment booked and nothing can be fixed . refunding EUR 70.00 is not what we are expecting, we would rather have a better experience. Quote From: ***************** ＜*********************＞ Sent: Tuesday, 9 June 2026 4:03 pm To: **************************** Cc: *****************; ************************ ＜**************************＞ Subject: Re: FW: You have an email from the hotel#****************#$294542235$ Dear Charles, Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the discrepancy between your booking confirmation and the layout of the apartment provided. We understand that you expected two bathrooms based on the information provided by your booking agent. However, we would like to clarify that all of our two-bedroom apartments at Eir Apartments are designed with one bathroom. It appears there is a technical error in how the property is being advertised on *******, and we have already raised an urgent ticket with them to investigate and correct this listing immediately. While we understand this does not change the physical layout of your current unit, we value your comfort and want to make this right. As a gesture of goodwill and to compensate for the inconvenience this misunderstanding has caused your group, we would like to offer the following: A compensation of 70 EUR, which will be processed back to you. A complimentary late check-out until 12:00 PM on your departure date (June 10th), allowing you and your guests more time to relax on your final morning. We truly hope you will accept this offer as a sincere apology for the confusion. We are committed to ensuring the remainder of your stay in Reykjavik is enjoyable, and we appreciate your patience while we work with the booking platform to rectify their description of our property. Please let us know if you accept this arrangement, and we will finalize the details for you. Kind regards | Kær kveðja ***************** Communication manager | Samskiptastjóri +354 449 4900 | ********************* On Mon, Jun 8, 2026 at 8:55 PM ＜****************************＞ wrote: Dear Sir, On behalf of *************, we would like to lodge our complain that the room provided to us not compile with our booking confirmation through trip.com. We booked and paid a room for 5 guests for 2 bed room, 1 living room and 2 bath rooms under confirmation no. ************ ( see enclosed docu) Now you provide us room under apartment code 63887# which only have 1 bath room. We called your office and spoke to Elenna earlier and you are not able to provide any change. 顺祝安康! Best Regards 叶秋葵 Charles Yip Unquote 2. I can't find my booking in your mobile app and that is why I can't send messages to you direct during trip, can you please check and adv? Regards, *************

Excellent front office person Mr Andrea from Croatia and his co worker also but had a tooth ache but behaved ok The rooms are clean The exceptional superb breakfast

Good location, great stay with kitchen and microwave. You can cook everytime you need

El correo electrónico de confirmación del hotel llegó rapidísimo. Las indicaciones y recomendaciones son claras y sencillas. La habitación estaba bien y tenía un baño enorme. Actualmente se están realizando reformas en el hotel, pero durante las horas de dormir todo es bastante tranquilo y silencioso.

Great stay! The hotel was very clean, the location was convenient, and the staff were friendly and helpful. The facilities were good, and I enjoyed my stay. Would stay here again.

Reservé este hostal porque me pareció un diseño interesante. El salón, la cocina, las habitaciones, los baños y el spa estaban impecables. Quizás sea porque está en un destino turístico caro, pero la atención al cliente y la limpieza son, con diferencia, las mejores de cualquier hostal en el que me haya alojado. En los baños hay champú, gel de ducha, loción para manos y cuerpo, gel de ducha y secador de pelo. En el salón hay bebidas y aperitivos por un suplemento. La nevera también es de uso gratuito y me pareció bien equipada con cajas de plástico y etiquetas para los nombres. El desayuno es sencillo: el que encontrarías en un supermercado: skyr, manzanas, zumo de verduras, pan, frutos secos, mermelada y chocolate. Puede resultar aburrido porque es lo mismo todos los días, pero teniendo en cuenta que incluso la comida de supermercado es bastante cara en Islandia, creo que merece la pena incluir el desayuno. Hay toallas disponibles bajo petición. El spa al aire libre de la tercera planta también estaba muy limpio y era excelente. Me calentó. La ubicación también es muy buena. La parada de autobús número 6 está a menos de 10 minutos. En cuanto a qué llevar, recomiendo productos para el cuidado de la piel, sandalias de playa (para el hotel, el spa y las duchas) y un traje de baño (para el spa). Se pueden comprar sandalias de playa en el hotel, pero probablemente sean un poco caras. Sin duda, las volveré a usar cuando vaya a Islandia.

The bus hostel is really near the airport and quite walkable to major sightseeing like 20-30 minutes. Yet the Windows curtain could not even cover it well so if you sleep near a Windows in summer (as the night will be very bright) You will affect by the light. There was men snoring really hard so it affect as well (though this is not about the hotel) I got nose allergy and the entire time I stay in the hotel and it makes me feel very sick. The self check in system is quite good, yet the reception will be locked after 9pm(?) I was coming back at 10pm and there was no staff help unlocking the main entrance which the password is different. They provide no information about this. A few of us (new guests or those coming back) are locked outside until a guest know the password show up. This certainly not a good service at all. The toilet has automatic light which is Environmental friendly I like it, but it went off when I only have a short time in the toilet, this really not quite good. But the location is good and there is bus travel tour pick up from here.

Overall a good place. It was close to walk to the downtown area, and also close to many great food places and Bonus. Wish the hair dryer was different, was not as strong as I’m used to. The staff were nice and friendly too!

La higiene es muy buena, el baño y el aseo están muy limpios, no hay ningún olor, ¡mejor que en otros hoteles! El pequeño jardín que hay fuera de la puerta también es muy agradable. 🌺🌹 Me gusta mucho la cocina y la sala común; todos pueden tener un lugar para cocinar y comunicarse con gente de todo el mundo. 🤗 Hay nevera, cocina eléctrica y microondas. Al hacer el check-in, hay que pulsar ”recepción” fuera de la puerta para contactar con la persona encargada. Sin embargo, no sé por qué cambian la contraseña de mi habitación todos los días, lo que me preocupa un poco.

Maybe it is my fault for expecting hotels in Iceland to have little to no, if not relatively poor service as a whole, but my booking issues with them, the communication leading up to the stay and overall interaction with staff was next to none, Save for the on-site staff that I got to bump into, it's pretty much non-existent. The Booking itself, alongside a mistake with the app, and the hotel refusing to offer direct communication, and lying throughout the whole ordeal when it came to ”calling back” was literal hell. That being said the say was, fine? It's a place to rest, that's all I can say. The breakfast was definitely pathetic, but like the first statement it might've been my fault for expecting something substantial,. Definitely don't get the breakfast, don't use the hot coffee/cocoa machine since it's broken or unfilled half the time. Seek out amenities at the grocery stores nearby instead.