Hoteles con Spa en Gauteng, Sudáfrica

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

Un verdadero espectacular estancia en Fairlawns Boutique Hotel La habitación de la habitación es muy agradable, pero no es muy agradable. Esta es la clase de propiedad que no sólo cumple las expectativas los eleva. La suite fue concebida con belleza, espaciosa y pensamiento, y con el confort de una manera que se sentía tanto indulgente como homenaje. Todo detalle desde los muebles de más hasta las vistas del jardín tranquilo contribuyó a un sentimiento de relajación sin esfuerzo. El servicio durante toda mi estancia fue impresionante. Si se trataba de ayuda con equipaje, recomendaciones de comida o simplemente un comprobado amigable ‑in para asegurarse de que todo estaba perfecto, el equipo se ha entregado con continuidad con profesionalismo y encanto. El hotel está situado en una zona de la ciudad, donde se encuentran los lugares de interés de la ciudad. Es el lugar ideal para descansar, ya sea por la piscina, en el spa o simplemente caminando por los jardines. La cena en Fairlawns fue otra destacada. La comida estaba bien presentada y llena de sabor, con un menú que equilibra la creatividad y el confort. En general, el Fairlawns Boutique Hotel ofrece una mezcla excepcional de lujo, privacidad y hospitalidad. Mi estancia en la Villa Suite fue inolvidable y recomendaría este hotel sin hesitar a cualquiera que buscara una escape refinada y restaurada en Johannesburgo.

My husband arrived early at the hotel (7am) , tired and exhausted after a long flight and staff were not helpful with getting him into the room atleast a little earlier than the check-in time or offered any other available room , he was told to wait until 2pm to check into his room . Also , he asked for a halal meal when calling room service and they just told him they don’t have anything , instead of offering an alternative . I really hope that in future , the service of this hotel would be more helpful .

El desayuno es bastante bueno y es fácil llamar a un Uber cuando sales. En general estoy bastante satisfecho y la relación precio/rendimiento es bastante alta. Recuerde traer sus propias pantuflas, toallas, cepillo de dientes y pasta de dientes, ya que todos los hoteles en Sudáfrica no los proporcionan.

I recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by its excellent location, top-notch service, and overall hospitality. The hotel's location was simply outstanding. It was conveniently situated, allowing easy access to nearby attractions and amenities. Whether it was exploring the city or embarking on a safari adventure, the hotel's central location made it a perfect base for my travels. The service provided by the hotel staff was truly exceptional. From the warm welcome at check-in to the attentive assistance throughout my stay, I felt genuinely cared for. The staff went above and beyond to ensure that all my needs were met, including a special favor of allowing me to leave my suitcase while I was away on the safari. Their flexibility and accommodating nature were greatly appreciated. The hotel itself was a sight to behold. It exuded elegance and charm, with its beautifully designed interiors and well-maintained facilities. The attention to detail was evident in every aspect, from the tastefully decorated rooms to the inviting common areas. It was a pleasure to return to such a comfortable and inviting space after a long day of exploring. Overall Rating: ★★★★★

After a long day I was getting ready to have a hot bubble bath only to find out that there was no hot water. The maintenance staff came to check and casually told me to wait 40 minutes for the water to heat up. It was so late and I was so tired. We ended up having to move to a different room with hot water, only to find out later that night that there were monkeys on the roof making so much noise throughout the night and there was very loud music going into the night from a neighboring property. Safe to say we didn't get much sleep. Not to mention the food we ordered from the restaurant was horrible, the fish was not fresh and the chips were undercooked. The salad was also terrible. We didn't even bother to stay for breakfast after it had taken more than an hour to get someone to fix the broken hair dryer and deliver my pillow which I had left in the previous room. The staff clearly do not care. Our spa treatments were also not that great. I'm quite disappointed as I've heard such good things about this place and I won't be returning. The location is great but for the price I don't think its worth it.

Southern Sun Rosebank is truly an amazing place to stay. From the moment you arrive, the atmosphere feels welcoming, professional, and well-organized. The staff go above and beyond to make guests feel comfortable, always offering friendly service with a smile. The rooms are clean, modern, and very comfortable, making it easy to relax after a long day. The hotel’s location is perfect, with easy access to nearby shopping areas, restaurants, and key attractions, which makes it very convenient whether you're visiting for business or leisure. The food is another highlight — fresh, delicious, and with a great variety to suit different tastes. The overall environment is peaceful yet vibrant, giving you the best of both comfort and energy. What really stands out is the attention to detail and the consistent quality of service. Everything feels well-managed and thoughtfully designed to ensure a pleasant experience. Overall, Southern Sun Rosebank delivers an excellent stay and is definitely a place worth visiting again.

We made use of the free shuttle from the airport to the hotel. The drivers were helpful and friendly. This is a great value-added service. We were welcomed at reception by friendly staff. We were helped to our rooms. The rooms are modern, functional, and comfortable. We went to the 6th floor for dinner. The restaurant and bar there is called Level Seven. The staff there told us it was a privately owned restaurant and bar. We sat in the bar and ordered food and drinks. The staff were very friendly and helpful. Unfortunately, the food was disappointing. The only good thing about the food that night was that the fries were awesome and seasoned well. Breakfast the next morning in the main restaurant on the ground floor was exceptional—friendly staff and really good food. Overall, a great stay, let down unfortunately by the food at Level Seven.

El hotel es una de mis estancias favoritas. Las habitaciones son increíblemente limpias y maravillosamente espaciosas, fácilmente clasificadas entre las mejores habitaciones del hotel que he experimentado durante mis visitas a Johannesburgo. La atención al detalle y el compromiso con el confort de los huéspedes es evidente en todos los aspectos de este maravilloso establecimiento. Desde la cálida bienvenida en la mesa delantera hasta las habitaciones bien equipadas y cómodas, este hotel ha superado mis expectativas y ha consolidado su posición como uno de mis mejores lugares favoritos para permanecer en la ciudad. Aunque los baños pueden necesitar un poco de mejora, Estoy seguro de que volveré a este hotel en mis futuras visitas a Johannesburgo.

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