Hoteles con Spa en Gobernación de Susa, Túnez

«We stayed as a group of 14 people across 6 rooms, so we experienced many aspects of this hotel. Unfortunately, while the hotel looks stunning from the outside, the overall experience was disappointing and nowhere near what you would expect from a 5-star property. In terms of service, it felt closer to a 3-star hotel. From the moment we arrived, the experience was underwhelming. We were charged for basic cold water and lemonade on arrival, which are complimentary at many hotels of this standard. Room service was extremely slow. Even simple requests such as sugar or coffee regularly took over an hour to arrive. There was no iron or ironing board in the rooms, and requesting one meant waiting several hours, only to be allowed to use it for 20 minutes before it had to be returned. Breakfast was average with limited variety, particularly for adults. The highlight was the freshly made omelettes, which were excellent. However, the dining experience was let down by tables that were not cleaned promptly and a lack of cutlery. If you needed additional cutlery, you often had to ask a waiter. It also appeared that service was noticeably better for guests who were giving tips, which created an uncomfortable feeling of unequal treatment. The swimming pool itself is beautiful, but even there the experience was frustrating. Many of the best sunbeds seemed to be effectively reserved for guests who tipped the staff. One of our rooms had a blocked toilet, and although it was reported, it should never have been an issue in a hotel claiming to be 5-star. The lighting throughout all the rooms was very dim, making them feel dark and rather claustrophobic after sunset. The bathrooms were outdated and poorly designed, and there was no hair conditioner provided, which is surprising for a hotel with swimming pools where guests frequently need it. The one area that truly stood out was the spa. We enjoyed the hammam followed by a full body massage, and it was easily the best part of our stay. I would especially like to thank Miss Huda, whose professionalism and excellent massage made for a genuinely relaxing experience. Overall, this hotel has the appearance of a luxury resort, but the service, facilities, and attention to detail fall well below the standard expected of a 5-star hotel. There is significant room for improvement before it can justify its rating.»

«Un bon Emplacement, mais le seul problème de l’hôtel, c’est l’entretien la climatisation qui marchait pas ni à la réception ni dans l’ascenseur. Le couloir pour aller au chambre est horrible avec un vieux tapis. Sinon les personnels est gentil. La bouffe au resto c’est basique pas plus.»

«Wonderful from start to finish! I could not recommend this hotel more. For me, it was the hotel team. The hotel community went out of their way to connect with others and genuinely seemed to care. They showed pride in customer service and expressed that they take their five-star reputation seriously. The room standard was amazing. Due to rooms being fully booked over Christmas, I needed to switch hotels for the main Christmas days. I switched to the biggest and supposedly most “ luxury “ hotel in Sousse. Honestly, the switch was not worthwhile. I realized just how exceptional the quality is at the Iberostar Selection Kantaoui Bay. The housekeeping team visited daily providing toiletries, clean bathrobes and nice extras ( such as sweets and chocolates) to the room. Their friendly faces with their cheerful banter were a pleasure to embrace each day. The food quality was great! I do not consume meat or dairy but that didn’t make a difference, there truly is something for everyone. The fresh food selection was incredible and certainly unbeatable to those I had tried elsewhere in Sousse and Tunis. The cooks shared helpful recommendations and I tried a range of fresh local flavours. This hotel was comfortable, with a cheerful friendly team and positioned with an exceptional view of a gorgeous quiet beach. I would happily stay again, and I highly recommend the Iberostar Selection Kantaoui Bay. I would like to extend a huge thank you to the remarkable team.»

«الطاقم متعاون ممتاز جدا الاكل منوع تم الحجز غرفه تم الترقيه الي سويت شكرا مدير الفندق خاصه الاستاذ طارق»

«El hotel es estupendo, con aparcamiento subterráneo. La ubicación es fantástica, muy cerca de la playa y del casco antiguo de la Medina, todo a un corto paseo. El desayuno también es muy bueno, las habitaciones son amplias y las instalaciones son satisfactorias. El vestíbulo es grande y acogedor desde el momento en que entras. En resumen, una opinión muy positiva.»

«It was a fantastic stay Delicious & various types of food Big thanks to the entertainment team, they're very charming Thank you to the whole team of the hotel and special thanks to Ammar, The shisha guy who looked after us every night»

«La recepción me rechazó en primer lugar mi reserva, y me dijeron que el hotel está completo mientras tengo mi reserva, la habitación no se ve en el Mar mientras que yo bien reservado ve en el Mar. El hotel es limpio el personal es agradable»

«El hotel brilla en todos los sentidos Especialmente la comida es variada cada día y el servicio de calidad superior en el hotel también brilla de personal amable y habitaciones limpias Desde con todo un hotel que puedo recomendar a todos»

«Las aldeas de vacaciones de los europeos son familias blancas. Como si cada habitación fuera de una suite familiar, el salón tiene dos camas individuales, el cuarto de baño tiene tres camas individuales, pero el cuarto de baño y una habitación. Hay instalaciones de cocina, pero no hay comedor ni cocina. La comida de la mañana y la cena son buffets, y las anillas de manos que se dan cuando se quedan.»