Hoteles con Spa en Pahang, Malasia

Overall good. I was told that our booked room is full. So we were given other ‘upgraded’ room, but  the distance is quite far from the amenities. We found the floor underneath the bed was dirty and dusty.

We had high expectations for this iconic YTL property, but sadly it fell short. While the colonial charm and beautiful surroundings are undeniable, the overall experience didn’t match the premium price. Service was inconsistent throughout our stay. Some staff were warm and attentive, while others seemed indifferent, making the experience feel uneven. For a luxury hotel, we expected much more attention to detail. The property itself is elegant, but parts of it are showing their age and could benefit from refurbishment. Although the atmosphere is peaceful, it wasn’t enough to make up for the service shortcomings. Food also not to expectation .Nasi lemak , the rice is undercooked. Coffee is inconsistent . First Serve was good . Second pot was burnt . Their high tea, sandwiches we stale . Only admirable was their scone with clotted cream & strawberry jam were excellent . Overall, it wasn’t the memorable luxury escape we had hoped for. There are certainly positives, but considering the price, we left feeling disappointed rather than impressed.

Excelente servicio del personal de The Kasturi desde el momento en que nos registramos en el complejo hasta que nos marchamos. Todo el personal fue cortés, eficiente e hizo todo lo posible para que nuestra estancia fuera tranquila y agradable. Nuestra habitación estaba impecablemente limpia, era muy espaciosa y tenía bocadillos y bebidas gratuitos en la habitación para los huéspedes. Nos encantó la bañera y la ducha y la cama era súper cómoda. El desayuno era bueno y delicioso. Lo único que lamento es que la playa sea un poco difícil de acceder, ya que tengo entendido que tuvieron que poner muros de piedra debido a las inundaciones en el pasado. ¡Definitivamente vendría otra vez!

I arrived with a lot of excitement and high expectations, but unfortunately, the overall experience towards the end was not as good as I had hoped. For the accommodation, the bathroom had an unpleasant smell, and there seemed to be some drainage issues. There were also small insects, which I believe may have been related to the cleanliness of the drainage area. The swimming pool also did not seem very clean. When I entered the pool, I noticed some white, mucus-like substance floating on the surface, which was quite unpleasant. The service experience was also disappointing. One of the female Malay staff members at the customer service counter did not seem very friendly or patient. I simply asked one more time to clarify the parking procedure after check-out — whether we only needed to provide our car plate number at the counter — but her response came across as rather impatient. There was also an inconsistency regarding the gym rules. I wanted my parents to come in and have a look while I was working out, but they were not wearing sports shoes, so the staff told them they could not enter. I completely understand and respect this safety rule. However, I noticed that there were guests inside the gym exercising on the equipment while wearing slippers. I asked the staff about this, and I was told that slippers were not allowed and that they would contact the person in charge to handle it. However, I stayed in the gym for about 45 minutes, and the guest wearing slippers eventually finished their workout and left without anyone coming to address the issue. Later, another three people also entered the gym wearing slippers. I understand that rules are necessary for safety, but they should be applied consistently to all guests. Overall, I really wanted to enjoy my stay, but these experiences unfortunately affected my impression of the property. I hope the management can take this feedback seriously and improve the cleanliness, customer service, and consistency in enforcing the facilities’ rules.

We enjoyed the stay from check in to check out. from bed to breakfast. all was good. except for the mattress were quite stiff. overall we are happy with the trip. the breakfast was a bit less in taste, but i love the salad & fruit bar as well as the bread & pastries side. Maybe can enhance on the malay food area.

¡El Hyatt Regency Kuantan Resort fue una experiencia vacacional fantástica! El hotel tiene un entorno precioso, cerca de la playa, con un ambiente relajante y acogedor, perfecto para familias y para desconectar. Las habitaciones son limpias y espaciosas, con todas las comodidades y en general, muy bien mantenidas. El personal es amable y profesional, te hacen sentir como en casa. La piscina y las instalaciones de ocio son excelentes, y los niños se lo pasaron genial. El desayuno ofrece una gran variedad de opciones. ¡En general, una experiencia muy satisfactoria, digna de repetir! 😊

I had a wonderful stay at this villa and was truly impressed with the overall experience. The villa was exceptionally clean, spacious, and well-maintained, making it feel comfortable and welcoming from the moment we arrived. The rooms were beautifully designed, with all the necessary amenities provided. The surroundings were peaceful and relaxing, perfect for a getaway with family or friends. I especially appreciated the attention to detail and the effort put into ensuring guests have a pleasant stay. The staff and host were friendly, responsive, and very accommodating throughout our visit. Everything was exactly as described, and in many ways exceeded our expectations. I am extremely satisfied with my stay and would highly recommend this villa to anyone looking for a comfortable, relaxing, and memorable vacation. I would definitely love to come back again in the future.

La habitación es grande y tiene una buena vista de montaña. Reservaremos este lugar la próxima vez si el precio sigue siendo bajo.

La primera opción para viajes familiares, el servicio del hotel es de primera clase y el servicio de recogida y devolución está disponible. El entorno y la playa son de primer nivel, además cuenta con su propio muelle para un acceso independiente y cómodo al mar. El desayuno es gratuito y de buena calidad. Sin embargo, el almuerzo y la cena no son rentables. Si elige qued**** aquí, se recomienda que el restaurante en el lado izquierdo de la puerta del hotel sea muy bueno para el almuerzo y la cena. en el hotel.

This hotel really amaze me. This one bed room suite come with 2 washroom, one with bath tub. And also come with 2 TV, 1 in room, 1 in living room. The room is clean, complimentary drinks in fridge. All the staff in the hotel are so welcoming and polite. The breakfast choices are good too. My kids enjoyed playing in the pool, it’s clean. Thanks for the great hospitality.