Hoteles con Spa en Prefectura de Hyōgo, Japón

«Excellent place to experience traditional Japanese living.  To avoid difficulties with getting to the hotel you should take a bus at Shin-Kobe station before darkness. This bus will take you to the bus stop at Arima, it’s 600 m away from hotel.»

«The service of the staff is superb and way beyond expectation.  I noticed that the yugata for my wife is men’s size and my slipper is women’s size. I hope they can be more prepared on the suitable sizes to be available for guest. The only thing I don't really like is the toilet room inside the Japanese style room. The wall paper has lots of stain spot, smelly and it is not quite comfortable to stay even for a short while to do your thing when you have a need.»

«Excellent stay! The front desk was kind and helpful, my room was an excellent value, and the facilities were great, even with a convenience store inside.»

«对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.»

«Very satisfied with this hotel. I travelled alone but they treat me just as well as other travellers, plenty of instructions given to help us navigate the hotel and getting to the three onsens, stunning view to look at. However the hotel is a bit out of the way so you might want to check out their shuttle bus service.»

«Este hotel es genial, tiene una excelente relación calidad-precio y es fácil de encontrar. Está cerca del aeropuerto, es limpio, cómodo y tiene un onsen estupendo. El hotel es de estilo europeo y espacioso para tres personas. ¡Me alegré tanto que olvidé tomar una foto de la habitación, pero en lugar de eso tomé una de la vista desde la ventana!»

«El hotel en sí no es muy bueno. Los artículos de primera necesidad son de mala calidad. El cepillo de dientes es de esos que te hacen sangrar las encías al cepillarte. Al llegar, te ofrecen una habitación de categoría superior por un suplemento. Si no la mejoras, te dan una habitación en un piso inferior con malas vistas. Creo que lo hacen a propósito. Si quieres ser amable contigo mismo, solo puedes pedirles que te la cambien a una de categoría superior. Después de la mejora, te darán con gusto un mapa del hotel y cupones para el invernadero. Si no aceptaste la mejora antes, no recibirás nada. Solo te darán una llave y listo. Aunque no puedo decir dónde está mal el servicio, la verdad es que tengo una sensación indescriptible. El edificio principal de al lado también está mal mantenido. Parece que no puedo ver los detalles y solo puedo echar un vistazo superficial a su apariencia. Esto no es común en Japón. Siempre pensé que los japoneses se preocupaban por el mantenimiento, pero este lugar ha alterado mis tres puntos de vista. Es un lugar muy deprimido.»