Fecha de publicación: 4 jul 2026
JanetPOur stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional.
We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home.
Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed.
The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in.
The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious.
Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River.
We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable.
The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings.
While our overall experience was excellent, I have a few suggestions for improvement.
One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable.
As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar.
I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal.
Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety.
Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.
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Precio por noche desde591 €
Fecha de publicación: 11 may 2026|Habitación superior (1 cama doble extragrande)
Chabrior Turbulo
La cama más cómoda que he tenido en un hotel.
La cama era enorme y muy cómoda, con muchos pantalones y ropa suave y de alta calidad. La habitación era espaciosa, tranquila y muy bien acoplada, con mucho espacio para almacenar el equipaje y los artículos personales, además de muchas instalaciones útiles.
El hotel tiene un diseño moderno y limpio y está en excelentes condiciones.
El hotel tiene un buen servicio, las bebidas eran muy buenas y los perfeccionamientos eran deliciosos.
La ubicación es también conveniente: a pocos pasos de Suskino y el centro de Sapporo, cerca de la estación a unos pocos metros de metro, y fácil de llegar por taxi.
En general, este Marriott era una joya real.
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Precio por noche desde96 €
Fecha de publicación: 10 ago 2025|Habitación superior (2 camas)
Usuario invitadoTuve un vuelo cancelado por la noche, ¡qué suerte haber reservado este hotel! Solo tuve que caminar unos minutos hasta el hotel justo después de devolver el equipaje, ¡incluso con el carrito de maletas hasta la puerta de la habitación!
Desayuné buffet en el restaurante del hotel, ¡qué bien! ¡Y el ascensor me llevó directamente a la sala de embarque! Las comodidades de la habitación son adecuadas; mi vuelo de regreso a casa fue cancelado y no tenía ropa de dormir limpia. Por suerte, tenían ropa de onsen cómoda que pude usar por la noche.
:) Recomendado
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Precio por noche desde134 €
Fecha de publicación: 13 abr 2026|Habitación estilo japonés y occidental con baño Onsen privado al aire libre
PaatBibeeExcepcionales Aromas de Onsen y Hokkaido.
En el hotel, el hotel está situado en el centro de la ciudad, donde se encuentra el centro de la ciudad.
Fallos:
La habitación: Spacioso con hermosos pisos de madera y un pañuelo privado. El hotel está en una habitación de 3 estrellas y tiene una habitación de 3 estrellas.
El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en La pizza de queso Hokkaido y el dessert son absolutos.
Localización y servicio: Situado en el corazón del barrio de la zona, con una famosa tienda de dulces cerca.
Observaciones:
Atmósfera: Las zonas comunes pueden sentirse un poco confundidas debido a su popularidad.
Diseño: Los interiores de la habitación son un poco anticuados y suaves hacia tonos muy oscuros, y, sobre todo, Netflix no está disponible en la televisión en la habitación.
Nota: Windows está fijado; la ventilación se gestiona a través de la puerta del balcón.
Verdicto: Altamente recomendado para los amantes de alimentos y de los cuernos que quieren ser el centro de la acción.
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Precio por noche desde342 €
Fecha de publicación: 21 may 2026|Habitación estándar con 2 camas individuales
Ivy_Oh1. Hotel located near Odori Park metro station
2. Surrounded with many eating houses and the famous shopping street Tanukikojo Streets are also just few minutes walk from the hotel.
3. Hotel lobby and hotel restaurant are located in main building, and our room were in 2nd building.
4. There were coin-operated washer+dryer in some of the floors hence which is quite convenience for guests to use.
5. Breakfast were so so.
6. I have stayed in Holiday Inn hotel many times (1st time in Japan) and this is the 1st time i see Dove brand for shower and hair shampoo.
Overall the hotel met my expectations.
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Precio por noche desde50 €
Fecha de publicación: 7 mar 2026
Usuario invitado
Not the most convenient way to get if arriving on a international flight since there is no direct airport to Jozankei bus due to temporary or permanent suspension. However, once you arrive, the stress melts away with various types of onsen (in room, public, paid private, etc.) and the place feeds you well. The lounge area really knows how to keep the guest fed with assorted local delicacies from early morning (few pastries and Hokkaido milk with berries) to late night drinks and nibbles (rice, pickles, sweets and assorted Japanese sakes and beer). The onsen also is stocked with popsicles and full toiletries. The only subpar experience was the Kaiseki dinner which I felt it was just OK compared to many exceptional restaurants and ryokans in Japan that excels in gastronomy, on the other hand, the breakfast was tasty with great local selections (steamed potatoes with Hokkaido butter was so good). The room decor and feature is like many other ryokans in Japan and the service was also polite but not personalized nor attentive. Having said that, I would recommend this place but when I visited, most of the guests were foreigners and not Japanese.
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Precio por noche desde217 €
Fecha de publicación: 22 jul 2026|Habitación Japonesa Occidental Komorebi con Cabina de Ducha
Calvin ThiaI had an enjoyable stay at Akan Yuku no Sato Tsuruga. The hotel offers a relaxing atmosphere and is a wonderful place to experience the beauty of Lake Akan.
The service was excellent throughout my stay. The staff were warm, attentive, and professional, always greeting guests with a smile and making every interaction pleasant. Their hospitality really enhanced the overall experience.
The onsen facilities were one of the highlights of the hotel. They are spacious, beautifully designed, and have a luxurious feel, offering a great variety of indoor and outdoor baths. The only minor drawback was that the top-floor outdoor bath did not appear to be as clean as the other baths. Overall, the onsen experience was still great.
The room was a little on the compact side, but it was clean, comfortable, and well maintained.
Overall, I had a great stay and Akan Yuku no Sato Tsuruga is a great choice in Lake Akan.
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Precio por noche desde226 €
Fecha de publicación: 19 feb 2026
Usuario anónimo
Had great stay at this Hotel located across the train station. All the facilities and amenities were excellent , Breakfast at the top floor was excellent with so many options to choose . Staffs and everything was fantastic.
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Precio por noche desde34 €
Fecha de publicación: 9 ago 2025
maxhoo
Se trata de un hotel de cadena relativamente clásico, con un estilo europeo y un interior espléndido. Cuenta con todas las comodidades que cabría esperar, así que no entraré en detalles. Las principales deficiencias son:
1. Servicio. El encargado de recepción del hotel era un extranjero bastante distante, rubio y de ojos azules. El personal japonés, en cambio, fue muy amable.
2. Las aguas termales. Está bastante lejos del edificio principal y abre parte de la mañana y parte de la tarde, cerrando solo a las 9:30. La prohibición de tatuajes es prácticamente absurda. Esa noche, un grupo de taiwaneses alborotadores, incluyendo uno con un tatuaje, estaba armando un alboroto en las aguas termales.
3. Está bastante lejos del pueblo termal principal y del muelle del lago Toya. Se encuentra en la cima de una colina cercana, a 10 minutos en coche. Esperábamos ver los fuegos artificiales del lago Toya desde nuestra habitación, pero era una vista lejana.
4. Las opciones gastronómicas del hotel son limitadas. Hay dos restaurantes japoneses y una pizzería. El bar suele cerrar a las 23:00 o 23:30.
En general, es un buen lugar para una escapada de unos días, con opciones para jugar al golf y disfrutar de aguas termales, todo en la montaña. No es adecuado para una excursión al lago Toya con registro, principalmente por su incomodidad.
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Precio por noche desde211 €
Fecha de publicación: 3 sep 2026|Habitación superior con 2 camas individuales
Delighted customerOverall a good stay. Would recommend. Only thing is that there are limited car park lots at the hotel. They have an additional car park which is a short stroll away, do expect that you have to park at the offsite carpark.
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Precio por noche desde65 €