Hoteles con Spa en Sumatra Septentrional, Indonesia

«Check-in experience was quite disappointing. We were initially given a smoking room despite requesting non-smoking, and were told to upgrade with an extra charge as no rooms were available on that floor. It was late at night and cancellation wasn’t possible, so we had to proceed. Unfortunately, the new room also had issues with the air-conditioning, making the stay uncomfortable. After a long day, we just wanted to rest, so we didn’t further complain. Overall, the experience was rather underwhelming and could have been handled better.»

«El Grand City Hall Medan es un hotel realmente impresionante y uno de los mejores alojamientos de lujo en Medan. Desde el momento de la llegada, se percibe de inmediato que se trata de un auténtico hotel de cinco estrellas. El vestíbulo siempre está animado y concurrido, pero todo se percibe organizado y bajo control. A pesar del constante flujo de huéspedes, el hotel mantiene un ambiente elegante y profesional. La habitación era excelente y, sin duda, uno de los puntos fuertes de la estancia. Era espaciosa, cómoda y estaba impecable. El acceso a la piscina cubierta añadió un toque extra de lujo y mejoró aún más la experiencia. Los servicios ofrecidos eran de buena calidad y reflejaban la categoría superior del hotel. Las instalaciones son otro punto fuerte. La piscina es amplia y acogedora, mientras que el gimnasio es grande, está bien equipado y cuenta con todo lo necesario para un entrenamiento completo. La ubicación del hotel también es fantástica, con multitud de restaurantes, cafeterías y lugares de interés a poca distancia, lo que lo hace ideal tanto para viajeros de ocio como de negocios. El desayuno ofrece una gran variedad de platos, con numerosas opciones locales e internacionales. Si bien la variedad es impresionante, el sabor de la mayoría de los platos era simplemente correcto, no excepcional. Sin duda hay algo para todos los gustos, pero la comida en sí no alcanza el mismo nivel que el resto de la experiencia del hotel. Desafortunadamente, tuvimos un percance durante el desayuno. Cabe destacar que el personal del hotel manejó la situación de inmediato de manera excelente. Nos reubicaron rápidamente en otra mesa y nos ofrecieron café de cortesía, lo cual agradecimos. Sin embargo, consideramos que el incidente debería haberse comunicado a la gerencia para que se hubiera considerado una solución más efectiva. Dicho esto, el incidente no afectó significativamente nuestra impresión general del hotel. La calidad de las habitaciones, las instalaciones y la experiencia en general siguieron siendo excelentes. El Grand City Hall Medan ofrece la comodidad, las comodidades y el nivel de servicio que se esperan de un hotel de cinco estrellas, y sigue siendo un hotel que recomendaría sin dudarlo a cualquiera que visite Medan.»

«Nice location. Located just next to a new mall. Walking distance to a nearby famous restaurant. Highly recommended stay.»

«Todo fue bueno excepto la cama. Mi espalda está amarga porque la cama es demasiado suave. Me upgradé a super deluxe pero luego no tenía baño como lo que originalmente reservaba. Por lo tanto, les llevo a cambiar a mi categoría de habitación original como he reservado deliberadamente la reina deluxe debido al baño.»

«The rooms are cozy, but the cleanliness could be more improved. Housekeeping come every day to clean the rooms. Location is good. Breakfast prepared is local cuisine. Almost all deluxe room is smoking room, and if you need non smoking room you need book executive room (in which much bigger).»

«We looked forward to a restful stay at the resort. However, the guests in the rooms next to us were inconsiderate and rude. It didn't help that the room's soundproofing wasn't great either. On the first night, they checked in late and made so much noise that it disrupted our sleep. On the second night, the group kept ringing our doorbell looking for their friends and playing loud music and talking late into the night. When we informed the front desk, they said they will speak to the guests to keep the noise down. However the noise continued. When we escalated the issue during checkout, the duty manager said she could not do anything about it. I am sure the noisy group had disturbed the other guests staying at the resort too. Furthermore, I don't understand what's the point of choosing a non-smoking room when the guests next door are smoking throughout the night with the cigarette smoke wafting into our room, because all rooms do not have aircon and hence not fully shuttered. We called the front desk to complain but once against their hands were tied. If you were attracted to the activities that they offered online, please do not place much hope in it. For the two nights we stayed, they said the yoga and singing bowls classes were not being offered. Not that it's full but it just wasn't taking place despite it being a daily activity. We also needed to check out early at 630am but breakfast starts at 7am. Some hotels with better service will ask if guests would like them to pack a small take out box, but this place didn't suggest that, and when I asked if they could do that, they said no. The worst part was when their WhatsApp to me as a guest got my name wrong, seriously do they not check their records first?? For an extremely expensive hotel by Indonesian standards, this place is super disappointing. It has a great view but everything else just spoilt the trip. Sure they offered us a return 2 night stay for our inconveniences, but as an overseas tourists why would I return again to Lake Toba that soon when I can travel elsewhere, and why would I even want to stay here again.»

«El servicio del hotel es excelente y su ubicación, en pleno centro, es muy conveniente para viajar. El desayuno estaba muy completo y me alojaría aquí de nuevo la próxima vez que esté en Medan. El agua de la piscina estaba un poco turbia.»

«No hair dryer and the electricity is not stable. No common area for eating my birthday cake or any special for birthday. Needless to say, the television is full of snow flower. Yet, the location is excellent within 40 mins to the international airport. »

«Nice location, comfort room, we booked connecting room and it's a great room! The only suggestion for the hotel, to provide pool towel and changing room, because if twe travelling with kids, they looking for pool, and it's not nice to using the room towel. Hope they will look into this matter. Breakfast food is good, and tasty, even the speed of refill very slow. Overall very good experience and recommended for a travellers who is looking to comfort stay. Aside, for traveller looking for a bright lighting in the room it's not recommended, because they only provide limited lighting in the room, more quite n a bit dark lighting in the room also the parking space is limited.»