Hoteles con Spa en Queensland, Australia

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

La habitación era doble, con una mampara que la separaba de una habitación con dos camas individuales. El desayuno estaba bien, pero la variedad era limitada. Está cerca de la playa y hay un mercado nocturno justo al lado con una gran variedad de comida.

Really nice views, good location close to shopping centre and easy to navigate your way around the city from there, has a nice little gym and a pool and even a tennis court aswell as a sauna, right on the river to can see the sunrise and sunset, I enjoyed my stay has a full kitchen and all of the utensils and pots and pans.

La ubicación es buena para todos, el apartamento tiene una buena vista al mar y muy agradable.

El hotel es excelente y muy recomendable! ¡Afortunadamente estamos dispuestos a quedarnos en una habitación de esquina con vista panorámica! La única interrupción es el desayuno... que está mezclado con los otros dos hoteles y por debajo del estándar esperado.

La variedad de alimentos y la tasa de relleno pueden ser mejores en la zona del salón durante los períodos de pico durante los fines de semana. ¡Puede pedir chocolate caliente y omeleta que no se encuentre en el área (toque agradable) ¡La presión del agua para las duchas puede ser mayor!

Initiali was given a room which faced the disco pool,super noisy at nite.they oni stop ard 1am, I couldn't sleep & had a bad headache the next morning.luckily they managed to help me to change room to the other side after my feedback. The hotel location was a short walk to the beach & paradise center where all the food is.it will be good if the carpark fees are complementary for hotel stays.

Habitaciones amplias con excelentes comodidades. El personal de recepción fue muy atento (dejando maletas para excursiones, etc.). El único inconveniente fue que está a 20-30 minutos a pie de la avenida principal. Por lo demás, ¡un alojamiento fantástico y una excelente relación calidad-precio!

I think this is one of the best Marriot hotels I stayed. It has a beautiful lagoon and facilities and services are good. Two tram stops away from surfers paradise. View is from the room is also nice.

Room is very big and with a open kitchen. The room and facility is very new. The hotel staffs are also very friendly and responsive. The location is also very good and just next to the beach. There is also 5mins walk from the tram station. Overall I have a very nice and relaxing stay here, and I will visit the hotel again.