Hoteles con piscina en Región de Zanzibar Urban/West, Tanzania

I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad

Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

El hotel es hermoso. Está situado en el corazón de Stone Town. Si te gusta el lujo, este hotel es para ti. Definitivamente voy a regresar. La comida y el amable personal hicieron que mi estancia fuera muy especial.

酒店的位置挺好，在stone town，去哪都方便。房間是特價的，在側樓，比較小也沒有電梯。服務一般。這些都可以接受。 最離譜的是夜裡酒店的風扇竟然把蚊帳掛斷掉下來了！然後連接蚊帳的金屬鎖鏈也被刮下來了！當時甩出來非常危險 我們馬上打電話給前台説明情況，結果他們衹是派人來把蚊帳收走。 第二天check out的時候又和前台説了一次。結果他們衹是輕描淡寫説了個sorry。沒有提出任何補償，也沒有任何解釋！ 以後不會再住這裏了，也不推薦其他人入住

The Receptionists welcomed us with smiles, everyone was welcoming. The food was great, a wide variety for breakfast including local dishes, Indian and other dishes which we tasted and they were great. The hotel is located in Stone Town, a neighborhood is full of history, markets with spices that are walk-able distances away. It has taxis in the front door to take you anywhere at affordable fee. The shores to Slave Island are just walk-able distance away. The ferry sounds can wake you up earlier, other than that everything was great.

В целом неплохой отель, расположенный в центре старого города. Если у Вас с собой много багажа, то будьте готовы к тому, что такси не сможет подъехать непосредственно к отелю, так как улица на которой расположен отель является пешеходной. Пешком от ближайшей возможной остановки такси нужно будет идти около 50 метров. Завтрак по типу ”швецкий стол”. Комфортные матрасы и подушки. В ванной есть халаты и полотенце для ног. Душевая/туалет были чистыми с новой сантехникой. В номере также есть телевизор.

Great location in Stonetown. The hotel room was clean and modern. The breakfast buffet was great. Areas for improvement is the average service at the hotel. Room AC wasn’t cooling the room well and front desk said they didn’t have any alternative rooms that night. Plumbing issue was not addressed promptly when brought up with the front desk. All day dining room service ends early 10pm and there are no places to buy any food if you wake up with a case of the munchies

Lovely hotel, room was very clean and bed was comfortable. Staff were very friendly. My safari was cancelled and the staff provided other tour options, many thanks for that! There is no phone in the room, I'd like to suggest even having a pager in the room would be helpful. Also no wifi in the room I think that should be an option. The food was great and I enjoyed my stay, would definitely recommend!

房間衞生條件還不錯，挺乾淨的但是太潮了，整個房間都是一股潮味，而且這價格也不算便宜。晚上酒店頂層有駐唱一直唱到22:30，如果你不聽的話就像住在ktv樓下非常吵。早餐和付費單點的晚飯都不怎麼樣，點了個很貴的海鮮拼盤（如圖），裏面的半衹龍蝦嚐起來像死了很久的，肉吃起來有一股粉感，而且他們家吃飯真的不便宜

It was a great hotel. It was within a 10 minute walk from the airport. The staff were all friendly and the amenities were plentiful. The breakfast buffet was also great.