Hoteles con piscina en Región de Auckland, Nueva Zelanda

Hay piscinas en el baño de agua caliente y un spa y nuestro bebé muy divertido, pero la actitud del personal es un poco menos amable, y el resto puede aceptar el desayuno también es delicioso

Great hotel! Enjoyed our stay just that the switches were abit of a mess to operate. Location was not convenient enough to walk but overall it’s all good

A family of four for two nights. We booked two rooms - the hotel didn’t arrange our rooms next to each other, but quite far apart ☹️ Room setting is so comfy - spacious room and bed 🙂 one of the room is city view and the other is harbour view. Breakfast is recommended - coffee is good; family loves the beef noodles.

Pleasant-appearing hotel. Staff generally friendly. However we were unable to get dinner in the main restaurant on the evening we arrived, because of some social event. Thankfully a member of the lobby staff kindly left us in town in his car, as a mitigating action, at his own expense. As a resident of a 5 star hotel I would expect to be able to get dinner in the main restaurant after travelling all day. With children in tow we were disappointed, but grateful to that member of staff. The social event seemed to be more important than servicing the needs of resident guests. The lobby was quite cold to sit and have bar food. The Japanese restaurant wanted to ensure that we were aware that it was costly, and got the impression that they didn’t want to serve us. I understand that these things happen, but not in a 5 star hotel. The experience made us feel a bit dismissed, definitely not what a 5 star hotel should be making guests feel like. Also, the bar shut to residents at 10.30 on the Saturday night. The option was to go to my room, order room service, and stay there, not sure if I would have been allowed downstairs with a room service drink? The lobby was busy with residents after the international rugby match, and so it seemed odd that everything was being closed up so early, and giving resident guests no option to have a drink in the lobby after 10.30pm. Is there a concern of anti-social behaviour with residents of a 5 star hotel?I don’t have great expectations but this put me off, and I have no interest in sitting in my room having a drink. It just didn’t feel right for a 5 star hotel, and if paying residents want a drink after 10.30 they should be able get it. Weekends away are precious and this didn’t feel like a 5 star experience I’m afraid. Also, a plumbing problem meant that the toilets on the ground floor were not working and the shower in our room had very little water pressure to have a shower. I understand that these things can happen, but I’m afraid it just fed in to the prior experiences listed above. Thanks

El registro fue fácil. ¡El servicio de atención al cliente de recepción es fantástico! Solo había una entrada al hotel, lo que significaba que el aparcamiento estaba lejos de nuestra habitación. El vestíbulo olía mal cada vez que entrabas. La habitación era estupenda, sobre todo por lo que pagamos. El desayuno buffet cierra antes en comparación con otros hoteles en los que nos hemos alojado, así que no pudimos disfrutar del brunch durante mucho tiempo. También sería beneficioso tener un pequeño cartel con los artículos que se pueden pedir cerca del buffet, ya que no sabíamos que se podían pedir patatas fritas. El único problema que tuvimos fue el servicio de limpieza. Dos días nos fuimos temprano y llegamos tarde a nuestra habitación sin terminar y el cartel seguía en la puerta. Uno de esos días, volvimos a recoger algo de ropa y el servicio de limpieza estaba fuera de nuestra habitación cuando salimos. Disculpen la guitarra en la foto, estaba intentando hacer otra cosa, pero aquí hay un fragmento de la decoración.

Everything was great, but room service was not good, tried to order dinner for room service no one answered the phone, so had to order takeaway and delivery by Uber eats.

I stayed at Auckland Harbour Suites for five days. Overall, the hotel offered a good location and comfortable facilities. However, I experienced an incident that I feel is important to share for the awareness of future guests. On the third day of my stay, I noticed that my insulated winter pants (thermal trousers) were missing when I wanted to use them. My wife and I searched the entire room thoroughly, including under the bed sheets, but we could not locate the item. We reported the matter to the front desk, and they acknowledged the issue and informed us that they would look into it. I also mentioned that I was not accusing any staff member and that there was a possibility I might have misplaced it. Despite continuing our search later that night, the item was still not found. The winter pants are quite bulky, padded, and lined with thick beige synthetic fur, making them easy to recognise and unlikely to be overlooked. When we returned to our room the following day, we found that the winter pants had been placed on the dining table. I took photos as evidence. Upon inquiry, the front desk informed us that the item had been found under the bed sheet. I found this explanation difficult to believe, as the pants are large and easily recognizable. While I chose not to argue further, I strongly suspect that the item had been taken out of the room and later returned. While I cannot determine exactly what happened and prove this without further evidence such as CCTV footage, I believe this incident serves as a reminder for guests to take extra care and be mindful of their personal belongings during their stay. I hope the hotel management will take this matter seriously to prevent similar experiences for future guests and to ensure that similar situations do not occur in the future.

We arrived at around 10:30am and requested an early check in, as we had a 5:00am flight the following morning. We fully understood that the standard 1500pm check in time applied and that any early check-in was subject to room availability. We therefore appreciated the hotel accommodating us with a room at 1230pm. Unfortunately, the room was not ready to the standard we expected. We found an empty bottle on the floor, and the glass door/window could not be locked properly. Although, we requested a room change, we were informed that none were available at the time and maintenance advised that the lock would require drilling and screwing to repair. What disappointed us most was not the need for the repair itself, but how the situation was handled. The communication from the maintenance staff came across as abrupt when we were asked whether we wanted the repair carried out or not. We also felt greater consideration could have been given to guests, as drilling may not be suitable for those with allergies, asthma or sensitivities to dust or noise. Holiday inn has always been a brand I associate with consistent international standards, particularly from my experiences in South-East Asia. While we appreciated the hotel's flexibility in offering an early check-in, we do not believe this should come at the expense of basic expectations such as cleanliness, security, and a room that is ready for occupancy. Hopefully, this was an isolated incident rather than a reflection of the hotel's usual standards. Many guests arrive after long journeys simply looking forward to a clean, secure and comfortable place to rest. A little more thoughtfulness in both room readiness and communication would make a meaningful difference to the overall guest experience.

Me alojé aquí después de llegar en un vuelo nocturno de larga distancia. Estaba muy cansado y llegué 5 horas antes de la hora de facturación, con la esperanza de poder relajarme y pasar el rato en otro sitio. El recepcionista fue muy amable; primero me pidió que esperara mientras comprobaba si mi habitación estaba disponible. Por suerte, sí lo estaba, así que pude acceder a la habitación de inmediato. La habitación estaba limpia y cómoda, así que pude descansar ese día y dormir bien esa noche. No usé las demás instalaciones del hotel. El traslado desde y hacia el aeropuerto en el autobús amarillo fue sencillo y práctico. Para quienes necesiten pasar la noche entre tramos de un viaje, este hotel es ideal.

Habitación limpia y bonita, con cama cómoda. La habitación tenía ventilador de techo y uno independiente. También había té/café, hervidor y nevera. La piscina era ideal para refrescarse. A unos 15 minutos a pie hay un centro comercial con restaurantes de comida rápida. Hay una cocina independiente, pero no hay mucha vajilla ni utensilios. El servicio de transporte al aeropuerto fue una gran ventaja. Lo recomiendo.