Hoteles con piscina en Bengala Occidental, India

This hotel exceeded expectations with its elegant rooms, ideal location, and exceptionally warm, professional staff. Their attentive service made our stay truly unforgettable. Highly recommended!

El hotel era limpio y hermoso. El personal era amigable y útil. La Sra. Kusum era muy amable y profesional e incluso cambió la habitación según nuestras necesidades. El desayuno estaba bien extendido como siempre para las normas JW. Sólo el regreso, demasiados huéspedes. El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la

Everything was perfect; except the dinner buffet. We will come to that later.  I quote four memorable experiences.   1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!   2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.   3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience. 4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression!  The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right.

Elegant and luxurious hotel located in a beautifully renovated palace of royal family of Kolkata. Our room was very spacious, beautifully furnished with old, wooden furniture. The huge bathroom and all floors are made of marble. The hotel is located in multiple buildings of the palace complex. Delicious breakfast can be eaten outside in shaded patio or inside in air conditioned restaurant. Every evening there is a live show of folk dance performers. One of the best hotels I have ever stayed at.

El hotel me ha ofrecido una habitación en el sexto piso con una fantástica vista de la ciudad de Kolkata. El personal del frente era muy útil y amable, especialmente el caballero con gafas en el contable de entrada, que siempre respondió a mis solicitudes y se dirigió a cualquier reclamación rápidamente. Incluso nos permitieron una salida tardía porque nuestro vuelo fue retrasado, que realmente aprecié. La habitación era espaciosa, limpia y bien mantenida. El personal de seguridad en la entrada principal también estaba muy cortés y siempre listo para ayudar si proporcionaba pequeño cambio para los conductores de entrega o Uber pagos. Gracias especialmente a Raghunath, uno de los equipos de seguridad, que nos ayudó a cargar más de 60 kilos de equipaje en nuestro Uber cuando nos dirigíamos al aeropuerto. En general, mi experiencia fue excepcional. La alegría, el profesionalismo y la atención del personal se destacaron.

Hospitality was excellent. All the staff were very courteous, which is really commendable as now a days hotel staff are usually found to be inefficient.

I just caming first time in holiday inn Kolkata. But, my breakfast experience was very good and food quality also good. Because Food temperature was very good. Mafijul Islam is very good server. His behavior was just amazing & taking way as well. If I get this kind of service then definitely second time will come.

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Here’s a professional feedback message you can use: Feedback Regarding Restaurant Discount Offer I would like to express my disappointment regarding the 10% restaurant discount that was advertised by the hotel. During our stay, we were informed that guests were entitled to a 10% discount on food purchases in the restaurant. However, upon checkout, the discount was denied and not applied to our bill. This was frustrating because we relied on the information provided by the hotel when making our dining decisions. If there are specific terms and conditions that limit the offer, these should be clearly communicated to guests in advance to avoid misunderstandings. I hope the hotel can improve its communication regarding promotional offers and ensure that guests receive the benefits that were promised. Clear and consistent information is important for maintaining guest trust and satisfaction.

hotel cleanliness and location is ok. only 30 to 40 mins from airport and maybe 50 to 60mins during peak hours. The room is comfortable and clean. The food (in room dining) is big portion and solo traveller cannnot order too many dishes. The reception counter is slow in serving the guests. Always seems to be multi-tasking. I.e. cannot concentrate and handle one guest at a time, while other guests just cut in and then he/she will have attention diverted. Coffeshop (place where we have breakfast) service is ok in the morning. Mainly because it is buffet. However, if lunch time 3 to 4pm, their staff is slow in responding and waiting for food and bill is very long. Their chinese resturant always seems to be closed. So within my days of stay, i visited twice and i was told it is closed. I dont use their facilities.