Si decides alojarte en Atholl Palace Hotel de Pitlochry, estarás cerca de un campo de golf y a menos de diez minutos en coche de Parque Nacional Cairngorms y Blair Athol Distillery. Además, este hotel con campo de golf se encuentra a 1,3 km de Rob Roy Way - North y a 1,6 km de Cascada Black Spout.
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen pistas de tenis al aire libre, una piscina cubierta y baño turco. En este hotel de estilo victoriano encontrarás también conexión a Internet wifi gratis, una peluquería y servicio de celebración de bodas.
Si quieres tomar un delicioso almuerzo, encontrarás numerosas opciones deliciosas en Verandah, un restaurante especializado en cocina regional, aunque también puedes llamar al servicio de habitaciones las 24 horas. Qué mejor forma de acabar el día que con una bebida en el bar o lounge. Se ofrece un desayuno bufé todos los días de 07:30 a 10:00 con un coste adicional.
Tendrás una sala de ordenadores, periódicos gratuitos en el vestíbulo y tintorería a tu disposición. ¿Estás organizando un evento en Pitlochry? En este hotel tienes a tu disposición 100 metros cuadrados de espacio con centro de conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Disfruta de una agradable estancia en una de las 106 habitaciones con Smart TV. Las camas cuentan con colchones con una capa de acolchado adicional para descansar plácidamente. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. El baño privado con ducha y bañera combinadas está provisto de artículos de higiene personal gratuitos y secadores de pelo.
«I am extremely disappointed with our recent stay at the Atholl Palace Hotel.
We had booked and paid for a valley view room with a king-size bed for a special two-night stay. Our first room (215) was exactly what we had expected, until the toilet stopped flushing on the second evening, making the bathroom unusable.
After reporting the fault, we were told to pack all of our belongings and come to reception to be allocated another room. By this point it was late in the evening and we were ready for bed. We were then moved to a noticeably inferior room, with no valley view, a smaller bed, no bath and overall nowhere near the standard of the room we had paid for.
To make matters worse, the toilet in the replacement room also appeared to have drainage problems, gurgling and filling to the rim when flushed. I then returned to reception, only to find it unattended, eventually locating the night porter who did his best to help despite clearly being left to deal with a difficult situation. He eventually got us relocated in a suitable room but the evening was ruined by then.
The most disappointing part has been the complete lack of customer service afterwards. My wife emailed both the hotel and the manager directly to raise our concerns and give them the opportunity to resolve the matter privately. Despite this, we have received no acknowledgement or response whatsoever.
Maintenance issues can happen in any hotel. What matters is how they are handled. Unfortunately, being moved to a lower-grade room, having further maintenance issues, and then being completely ignored afterwards has left us feeling that customer satisfaction simply isn’t a priority.
We expected much better from a hotel with Atholl Palace’s reputation and cannot recommend it based on our experience.
“We would still welcome the opportunity for the hotel to contact us and resolve this matter.”»