Fecha de publicación: 5 ene 2025
DrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
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Precio por noche desde5,156 RUB
Fecha de publicación: 11 jul 2026|Habitación clásica (1 cama doble)
Usuario invitadoBest thing I can say is I wish we had stayed more than one night! Lovely friendly staff and good breakfast. Complimentary pool, sauna, steam room and hot tub very welcome. Great location near centre and station. We walked from the latter with luggage in 8 mins. Bar with seating outside overlooking the canal. Only downside is no aircon in room and with the current hot weather the fan was not up to the job.
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Precio por noche desde7,234 RUB
Fecha de publicación: 16 ago 2025|Habitación Compacta(cama doble)
Usuario invitadoWe had a lovely time it was one of our celebration for our 50th wedding anniversary and the staff were great. I had knee surgery 12 weeks ago. They made sure we had a downstairs room and even found another chair to go in our room as I needed one with arms on to get up.
We had dinner at the restaurant Friday evening and the food and service was quick and excellent.
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Precio por noche desde4,843 RUB
Fecha de publicación: 24 jun 2024
Usuario invitado
This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
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Precio por noche desde9,273 RUB
Fecha de publicación: 5 ago 2026|Habitación Doble Estándar - 1 cama doble
Usuario invitadoHandy location for travel to North Wales and an easy drive to Chester. Hotel rooms are dated. We only had one bedside cabinet and lamp in a double room.The wardrobe door was in danger of falling off. Room looked out onto another part of the building. A storeroom or something. No window in en suite. Felt a bit claustrophobic.
Breakfast was of limited choice but adequate.
The public areas and pool facilities were clean.
The staff were friendly and helpful.
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Precio por noche desde5,456 RUB
Fecha de publicación: 8 feb 2026
Usuario invitado
For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.
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Precio por noche desde6,670 RUB
Fecha de publicación: 5 jul 2026
Usuario invitadoPut into a disabled room ,
Television not working properly dropping signal every 5 minutes , they did say they would come back but was getting late and we was getting settled
Shower , drain making a horrendous noise
AC not working properly wouldn’t drop below 16 took a long time for the room to drop temperature
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Precio por noche desde3,454 RUB
Fecha de publicación: 22 oct 2024|Habitación estándar con cama doble
Christina Mad PaddyEspañolFabuloso hotel 🏨 con un personal fabuloso, que hace todo lo posible para satisfacer todas tus necesidades. No entiendo por qué la gente publica comentarios negativos sobre este hotel, tomando fotografías de cualquier marca que pueda encontrar en la habitación. Este es un hotel histórico que cobra tan solo £ 41 por noche para 2 personas. Estas personas que se quejan necesitan una vida, dejen de tomar fotos de una mosca en la pared, controlen que es una cama para dormir al final del día, si quieres el Lowry, ve y paga los precios Lowry. Esta piscina también es mejor que el RADDISON, al lado del aeropuerto, si vas de vacaciones es ideal, o incluso si vas a Manchester, el transporte público, trenes, autobuses, también son fáciles de llegar. El personal es increíble, desde los limpiadores, el personal del bar hasta el gerente, los precios del bar y la comida son muy razonables, acomodan a familias, mascotas, etc. así que por favor 🙏 dejen de quejarse y disfruten de sus vacaciones, etc. 5 🌟 Muchas gracias a todos y definitivamente volveré
Christina Ireland 🇮🇪 loca 🤪 Señora ❤️ 😍 💖 ❣️ 💕 💘
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Precio por noche desde4,793 RUB
Fecha de publicación: 3 ene 2026
Usuario invitado
Stayed here for one night whilst celebrating a birthday party at a nearby venue. Good that parking is free between Friday 5pm to Sunday evening but they should make that clearer when booking.
Room was ok (we stayed in the club room) big space but lacked a safe, a chair and some more hanging space. Only had one hook to hang a light coat and two shirts. This was an issue because I stayed with my wife and we had brought a couple of dresses and a suit to wear which meant we had to lay them on the floor so they didnt crease. Iron and ironing board and hair dryer was included.
Lack of a chair meant you had to use the bed to sit down if you wanted to, I tend to use a chair to tie my shoes when wearing a suit, so was a bit of an issue.
Bathroom and room was clean, and did the job. The breakfast was a good buffet breakfast and everything tasted nice and fresh. Staff were friendly and welcoming.
Would stay again despite the lack of a chair and safe.
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Precio por noche desde6,032 RUB
Fecha de publicación: 10 abr 2026
Usuario invitado
First time taking grandson to Chester with an over night stay. First impression of Hotel including location was excellent and I have only one negative from our stay which was reported to reception on checking out. There is a big problem in the hotel with bedroom doors slamming shut noisily every time someone enters or leaves a room as they have no dampening which spoilt our evening and night in our room. The rest of the hotel was excellent with a good swimming pool and restaurant. The breakfast can only be described as superb with our grandson thoroughly enjoying it. The location including the car parking was ideal for walking round Chester City Centre with a 100 yd walk to the main streets and the Levels.
Overall, I would recommend the hotel for a City Break and would easily qualify for 5 stars if they could put some dampening device / closing spring on the bedroom doors.
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Precio por noche desde7,909 RUB