Fecha de publicación: 24 mar 2026
Usuario invitado
I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay.
To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level.
There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment.
Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection.
I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered.
In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests.
Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold.
I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.
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Precio por noche desde278 €
Fecha de publicación: 14 mar 2026
Usuario invitado
Overall, it is a pleasant hotel for a short stay in downtown. Despite the Karma Lounge currently being under renovation, the hotel arranged a room dining service for breakfast as an alternative, which is acceptable and yummy. The hotel staff are helpful and kind. The location is close to down town, 5 to 10 minute walk to Robson Streetfor shopping, 1 block away has a supermarket and some nice reastieant eg The keg steak house.
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Precio por noche desde302 €
Fecha de publicación: 19 jul 2024|Habitación Deluxe con cama extragrande
Usuario invitadoMy girls and myself had a wonderful experience at Four Season. Staff are friendly, helpful and provided with flexibility in terms of check-in or check-out arrangement. The room is just perfect, either cleanliness or settings. Food was great. re-visit is a MUST.
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Precio por noche desde281 €
Fecha de publicación: 4 sep 2026|Habitación doble confortable, (baño compartido)
Usuario invitado
¡La casa caliente es el centro de nuestras visitas a Vancouver!
Mi amigo y yo nos quedamos en dos habitaciones separadas en la casa de huéspedes y nos compartimos el baño juntos, por nuestra conveniencia el huéspede incluso nos arregló para compartir el mismo baño juntos y nosotros eramos los únicos dos huéspedes en la casa!!! Gracias por la flexibilidad:) la cocina también es muy acogedora y tienen básicamente todo lo que necesitamos tener un desayuno simple en casa y incluso podemos hacer algo muy guapo bc el diseño es bastante bueno.
Además, el huésped nos hizo un gran favor para que almacenáramos nuestra 3 bolsas gigantes en la casa por casi un mes bc tuvimos un viaje a otra ciudad, qué hermosa estadía allí, ya me falta todo.
Recomiendo a todos que se queden en la casa caliente! Es cerca de todo y fácil tomar el autobús para visitar la ciudad:) también nos disfrutamos de la privacidad y la tranquilidad en un buen barrio:)
No he tomado muchas fotos pero es la de mi habitación en el sótano, cozyyyyy, me encanta mucho:) Definitivamente escoger aquí para mi próxima viaje a Vancouver:)
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Precio por noche desde74 €
Fecha de publicación: 22 mar 2026|Habitación de Huéspedes, 2 Camas Dobles, Piso Alto
MydonutNice location just a bit up hill from downtown, everything is clean but there’s no amenities such as toothbrush or toothpaste but provide shampoo , conditioner, soap . And lotion. , umbrella
Has gym, pool, hot tub but a bit wall if u located in south tower.
Nice view when there’s no rain you can see mountains and lake super nice!
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Precio por noche desde224 €
Fecha de publicación: 29 ago 2026|Comfordouble Room-Shared Bathroom
Usuario anónimoThe home is really cute, clean and easy to get to town within 5mins walk to the bus stop. It’s quite convenient to stay and the place is very new and provide all amenities mentioned. I would stay here for second time if I will visit Vancouver again. Safe place for women solo traveler. Really recommend. I had a happy time staying here.
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Precio por noche desde79 €
Fecha de publicación: 30 jun 2026
Usuario invitado
Hotel was close and free shuttle to airport. Close to skytrain and easy to downtown. Staffs were very helpful and nice, breakfast was fantastic. Good view for can saw airplanes landing and taking off, no noises. Hotel and swimming pool were clean, room was very spacious and comfortable.
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Precio por noche desde235 €
Fecha de publicación: 29 ene 2026
jsal
Absolutely wonderful stay. The staff were very helpful. The room was huge, clean and very comfortable. Would stay again!
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Precio por noche desde167 €
Fecha de publicación: 20 jun 2025
Usuario invitado
The cleanness of the room was excellent. The room had a musty smell had to go out and purchase an air freshener to help absorb the smell. I asked if they had bbq was told yes. So we went out bought a steak only to find out it is a charcoal bbq and you had to supply your own. So it was a big disappointment and put a damper on our stay. The hotel is not close to city so heading out again was not an option.
If you want cleanliness it was 100%
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Precio por noche desde117 €
Fecha de publicación: 18 ene 2025|Suite de 1 dormitorio
PlopeThe room was booked for my son and his family including a 10 months old baby. I have stayed in this hotel for many times and this time we were assigned to the 27th floor which the King one bedroom suite is much smaller than we used to stay. This was really out of our expectation since we have rented several baby products such as play pan, car seat etc and there are not enough space for us to settle them in the room.
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Precio por noche desde247 €