Hoteles con parking en Texas, Estados Unidos

Everything was going well until I had to deal with one of the hotel's receptionists during the evening shift. When I asked for a replacement room key because I had accidentally left mine in my room, she was rude, dismissive, and unprofessional. I first tried to get a new key using the self-service kiosk, but it didn't work. I then asked for her assistance, and she reacted rudely from the start. She walked away, visibly annoyed, and returned to the reception desk. I followed her and provided all the necessary information, including a copy of my passport and my reservation, which was under my name. Despite having all the information, she kept asking me the same questions I had already answered several times and repeatedly told me, in a condescending and abrupt tone, that she couldn't find my reservation. Her attitude was completely unprofessional and extremely impolite. This experience completely changed my impression of the hotel. Customer service is my top priority, and unfortunately, this hotel failed to provide even a basic level of courtesy and professionalism. For that reason, I would not recommend this hotel.

La habitación es grande y cómoda. El personal de recepción es cálido y amable, te hace sentir como en casa. Así que revisé varios hoteles y elegí este nuevamente. Volveré en el futuro.

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El lobby estaba lleno de huéspedes durante más de 3 horas tratando de entrar con sólo 1 en el escritorio frontal, parecía que algunos huéspedes tenían reservas reservadas en línea y no estaba en el sistema después de 1 hora. La habitación era muy buena, pero el lector de tarjetas de habitaciones no estaba funcionando. El desayuno era muy débil y una cafetería de desayunos. El hotel está abierto a la hospitalidad de Krank.

La habitación era muy agradable, la cama estaba muy bien y la zona estaba muy bien.

Check-in was a breeze and Veronica at the front desk was very pleasant. Once in the room, because I cleaned up water spilt on the floor, I found the white toilet paper turned absolutely black AND with ***** hairs on it to boot. All this within 1sq ft. I called the lobby and asked how often the floors were mopped. I was told “every day.” I related what I had found to the contrary and was asked if I wished to change rooms to which I said “yes!”. When I went down to retrieve the new key, I took the wadded toilet paper with me and she took a picture of it before throwing it in the garbage! There were two very large, well lit, vending machines in a hallway off the main lobby, and the ice machine was in good working order and the ice, clean and solidly frozen.  I decided I was too tired to check and see if the new rooms’ floor was dirty or not so I proceeded to not ever walk on the floor with my bare feet. The day manager, Mari, was very nice and the coffee was hot fresh out of the thermos on the side table…hot water and tea bags also available. If you detest “sweet ‘n low” bring your own natural sugar. I ran into the head of housekeeping and happened to mention how disgustingly dirty the floors were in my first room, and I informed her that the night manager had taken a picture of what I had wiped up on my piece of toilet paper and she said she would go and ask to see it. I later learned that Mayra had indeed done so. So that was good attention to detail. Everything in the room worked fine including the remote and TV, the microwave was spotless and looked brand new and it even had a childproof lock on it for those families traveling with curious offspring that haven’t internalized the meaning of “NO” yet 😵💫. The refrigerator was spotless and new looking as well. WiFi was strong and reliable. I walked by the pool, which I noticed was closed (understandable for this time of year!). It was full of water, but I must say that it looked the equivalent of a Louisiana swamp and I was prepared to see a ‘gator come climbing up those darkened, slimy stairs at any point in time.😆 The parking lot at night is VERY well lit around the entire property which is a very welcome sight! Being right off the interstate doesn’t provide for any exciting venues to walk to but there IS a wonderful grocery store (HEB) .7miles away straight down Rundeburg on Lamar/Rundeburg. Other than that there are a plethora of food trucks doling out South American ‘cuisine’ just yards from the front of the hotel as well as across the street. I didn’t try any of them so cannot opine. I hope this was worth the read, if indeed you got this far! Cheers!🥂

Las instalaciones son viejas, pero la actitud es buena. No hay muchas opciones para el desayuno.

Esta es la peor destrucción que he tenido, las fotos no engañan nada como un resort y o Hotel, este es más probable un motel de nivel 5 tan engañan tan alto precio por la calidad real de las habitaciones. La línea de teléfono fue la muerte, tuve que entrar al lobby para el servicio , Voy a valorar este lugar - 1000 si fue posible , ubicación es grande pero no hay control de calidad de estacionamiento nadie puede conducir y utilizar una suposición de ser una playa privada para los huéspedes, en el check Ponga tiempo que pedí para algún tipo de referencia # y o declaración y me dijeron que pedía trip.com para mi tiempo de comprobación y o comprobar declaración después de esta falta De la honestidad de la renuncia me preocupaba mucho que se le cobraría por tiempo adicional y o incidentes que nunca usé y cuando pido alguna clase de pruebas o declaraciones de impresión llaman a seguridad para sacarme y si no lo hicieran porque invirtieron mi teléfono camera en

Hotel is goed, met (~150) grote kamers, zelfs met keuken, koelkast en kooktoestel..echter geen bestek en potten en pannen gezien. Verkijk u niet op het ontbijt, want dat is staand bij de receptie een bakje koffie met een koekje... Airportshuttle 24/7 is er wel, maar gecombineerd met 10 andere hotels in North. Een half uur of meer wachten is niks als het wat tegenzit ..bel sowieso even het hotel dat u staat te wachten. Is de rondrit langs alle vleugels klaar dan is het ongeveer nog 20 minuten naar het hotel. Voor mij persoonlijk duurde.het van de koffer van de band tot het hotel ongeveer 1.5 uur....dat is veel te lang, vooral rond middernacht. Hyatt, Marriot etc waren ondertussen al minstens 5x langs geweest.

El ambiente es bueno, el personal de servicio es entusiasta y hay un gimnasio en la planta baja. Desafortunadamente, no supe cuándo me fui. No hay centros comerciales cercanos, pero no está lejos de centros comerciales como Galleria.