Hoteles con parking en Provincia de La Meca, Arabia Saudí

«Demasiado lejos de Haram, se tarda unos 30 minutos en autobús y 15 minutos caminando desde la parada de autobús.»

«Excellent location and cleanliness. Room size was good and partial Kaaba was an excellent experience. Tower Lifts could be busy at prayer times but hotel lifts were good. Cleaning and catering staff were welcoming.»

«It was about 15 mins walk from the haram, restaurants are nearby. There was a water boiler, tea and coffee in the room. The bathroom was clean and equipped.Try to book a room with a city view. Overall I was satisfied.»

«Quédate aquí para la Umrah. Los servicios son buenos, hay un autobús lanzadera gratuito cada 30 minutos. Y la distancia desde el hotel hasta Masjidil Haram es de solo 10-15 minutos. Las comodidades del hotel son excelentes. Hay plancha y secador de pelo. Y también hay muchos ascensores en el vestíbulo, por lo que no podemos esperar a otros huéspedes.»

«After a few initial hiccups with room size, maintenance issues, and the card system at reception, the kind Guest Manager upgraded us to a suite on the 25th floor—what a thoughtful gesture! The proximity to the Haram makes the whole experience so much easier, especially when returning from prayers. You can literally see the Kaabah from the hotel exit, and being near the Clock Towers gives you easy access to shops and restaurants. The breakfast was absolutely amazing—top-class food served by very nice Bangladeshi staff who were attentive and kind. Funny enough, after all the sweat and crowds at the Masjid, returning to the hotel and smelling its freshness was such a relief. *************. The hotel usually offers gahwa, water, and dates after Salah, which is lovely—but as a heads-up, it tends to run out quickly, so not everyone always gets some. The views (if you opt for the higher, more expensive rooms) are incredible. The beds and pillows are very comfortable, making it easy to rest after long days at the Haram. Overall, despite minor hiccups, the excellent service, stunning location, and comfort make Marwah Rayhaan by Rotana highly recommendable. *************, it made our Makkah stay much more comfortable and memorable.»

«Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed»

«Al llegar, nos dieron las llaves rápido y fácil. Al registrarnos, la habitación era espaciosa, limpia y bonita. No había esterilla seca para los pies; la solicitamos y el personal de limpieza nos dijo que no la tenían. El baño resbalaba cada vez que lo usábamos y al salir, ya que no había esterilla seca para los pies. Después de un día, el personal de limpieza nos dio una esterilla seca. En general, para ir de compras y comer comida árabe, occidental o bangladesí, el lugar está a menos de 1 minuto a pie. El Haram puede tardar entre 10 y 15 minutos a pie. Durante cada hora de oración, la carretera está cerrada y su furgoneta o coche privado no podrá llegar al hotel debido al control policial a unos 500 metros del hotel, que no permite la entrada de vehículos privados. Antes y después de la hora de oración, la carretera está abierta, pero restringida, a menos que camine 500 metros hasta la comisaría, donde controlan qué vehículos pueden entrar e indiquen cuál es el suyo. Finalmente llegamos tarde a nuestro vuelo debido a las restricciones locales de la policía de tránsito que no permitían el ingreso de nuestro vehículo privado, ya que hay que caminar 500 metros e identificar qué vehículo decirle a la policía que lo deje entrar. Ese es el único inconveniente y el hotel no puede hacer nada al respecto ni ayudar con su equipaje a caminar 500 metros para enviarlo a sus vehículos.»

«Todo en el hotel era fantástico. El personal es encantador y la ubicación está cerca de Haram y del transporte público. Sin embargo, tuve un pequeño problema durante el check-in, y se solucionó en 10-15 minutos. El problema se debió al pago, ya que reservé y pagué por adelantado. Sin embargo, querían que les pagara y contactara a Trip.com para recuperar mi dinero. Me negué y les mostré el recibo. Parece que no están acostumbrados a las reservas con pago por adelantado. Si lo hace, conserve el recibo consigo. Todo sobre el hotel fue genial, el personal fue agradable y el hotel está cerca del aeropuerto, transporte y servicios, pero tuve un pequeño problema al llegar, ya que reservé y pagué por adelantado, pero me pidieron que pagara y consultara trip.com para recuperar mi dinero. Por supuesto no acepté y les mostré la factura y el problema se resolvió en 10-15 minutos. Al parecer no están acostumbrados a este tipo de reservas y esperan el pago a la llegada.»