Tanto las instalaciones, como el servicio son impecables. Desde recepción y buffet siempre fueron muy atentos. Destaco por supuesto, la cercanía al parque Lost World, que es magnífico! Punto aparte para el parque, que en su modo nocturno, abarca desde piscina infinita, sectores de playa artificial, sectores de hidromasaje, cascadas, y más! El sector de zoo, es además de bellísimo, muy bien cuidado, y se desarrolla en un circuito entre la montaña, aguas, y mucha vegetación, cuevas iluminadas. Verdaderamente único!
This was my second time staying at this hotel. The hotel is clean, comfortable, and well-maintained. I would especially like to thank the Chinese-speaking front desk staff member, who looked Malay, for her patience and excellent explanation in Chinese. Her service was outstanding, and I truly appreciated her help.
I will definitely stay here again whenever I visit Ipoh in the future. Keep up the great work! 😊
Newly renovated with great self-service check in system, though some details need attention.
Overall, I really liked the newly renovated room. The self-service process is seamless, and the message guidelines are very clear—though the video quality could be improved, it was still easy enough to understand.
A few things to note:
Parking: The underground car park doesn't have a direct link to the main building (likely because it's an older building that was refurbished).
Room Details: The bedsheets were worn to the point of pilling ,and the curtain holder fell off during my stay, possibly due to the wall material.
Despite these minor maintenance issues, I was satisfied with the renovation details. Everything still feels very fresh and new!
I enjoyed my stay overall, especially the cleanliness of the hotel and the excellent customer service. The staff were friendly and attentive, and all the necessary amenities were well provided for guests.
However, I was a bit disappointed with the room interior as it did not reflect the Balinese vibe I was expecting. The design and overall atmosphere felt lacking, including the absence of the signature Bali-style aroma or fragrance that usually enhances the experience.
Additionally, the hotel does not have a swimming pool, which was a downside for me. Overall, it was a comfortable stay, but there is room for improvement in terms of ambiance and facilities.
The building looks normal but the interior made up for it. Looks new and rooms are clean. However, they can improve on the lift to accommodate crowd as I experience stopping at almost all level during check-out time. Service was good as I requested to have my pillow case changed after my 1st night as it smelled a little funky. Overall, good experience.
The staff were friendly and welcoming, and both the hotel environment and room were generally clean. However, the mattress was too soft—movement from my partner could easily be felt, which affected my sleep. The TV remote was also difficult to use, and the internet connection was poor, causing constant buffering when trying to watch shows.
Modern hotel with a beautiful lobby. The front desk was very helpful and managed to get us an early check-in which we really appreciated as a family travelling with a baby for the first time!
La granja Rocky es muy única, se rodeó de una gran y alta roca, y tiene pocos pozos en la granja.
La granja está lejos de la ciudad, se encuentra tranquila y puede oír a los pájaros y insectos que se mojan.
El paisaje y la experiencia son buenos y relajantes, y el propietario es muy amable y útil.
First time booking apartment for family holiday. At first not sure if we make a right choice. Till we experience and stay, confirmed right choice and no regret!
The whole stay from drive through key collection point, parked n open up the unit door, all above our expectation and seamless experience.
The unit is very well ID designed and with good function including kitchen. Drinking water LG brand machine was provided so we all can easily access to drinking water. Washing machine come with drying function provided. Bedroom bed is so comfortable. All basic amenities were provided and unit is clean.
It’s a good place and good fengshui house for family bonding.
The condo facility all look new and well kept. I’ve used its swimming pool, Onsen pool with jacuzzi and sauna. As only one night stay so didn’t experience it’s gym only.
The platform owner was very nice and helpful. As we need help with the drinking water machine etc, they are approachable and responsive. Two sets of access card and key was provided make our life so convenient since we were there in two separate cars.
With the ID design house, no wonder need to pay deposit of RM200. Surely acceptable. Refund of deposit was also fast and immediately after we check out.
Thanks for everything. We all enjoy the stay very much. Looking forward to return to stay again soon. Keep up the good work.
Highly recommended!
I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
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8.7/10
Muy bueno
AAimuniKMuy buen lugar, dueño muy agradable y precio asequible. Recomendado👍🏻
UU2PingThis was my second time staying at this hotel. The hotel is clean, comfortable, and well-maintained. I would especially like to thank the Chinese-speaking front desk staff member, who looked Malay, for her patience and excellent explanation in Chinese. Her service was outstanding, and I truly appreciated her help.
I will definitely stay here again whenever I visit Ipoh in the future. Keep up the great work! 😊
UUsuario invitadoHotel is located very close to Concubine Lane and other attractions. There’s a lot of food places within walking distance which makes the location very appealing. I only wish that there was better sound proofing as I could hear the phone ringing in the neighboring room and sounds from the street below could reach the room even though my room was on the 9th floor. Overall, room was clean and the staff were friendly and attentive.
HHenry.YEl hotel está ubicado cerca del centro y frente al club hípico, lo cual es bastante conveniente, aunque no se puede ir caminando a la mayoría de los lugares turísticos. Sin embargo, se puede llegar fácilmente en taxi o Grab.
El servicio fue excelente y el proceso de registro de entrada y salida fue rápido. No obstante, se requiere el pago de una tarifa de RM3 al registrarse, la cual se aplica en todo el estado de Perak, según se informó. La habitación asignada estaba en el piso más alto, el décimo, y aunque estaba limpia, podría haber estado más limpia. No se proporcionó agua embotellada en la habitación, pero los huéspedes pueden obtener agua potable en el dispensador cerca del ascensor en cada piso.
El precio es asequible en comparación con otros hoteles de la ciudad, considerando su ubicación, servicios y comodidades. Un excelente lugar para hospedarse.
UUsuario anónimoI recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
IilkashongThe location very good. You can walk to many famous restaurants in Ipoh old town. All not more than ten minute, very convenient.
House is very big and bed is comfortable. But the smell from the sewer is very strong and extremely unpleasant. It helped when you close the toilet’s door.
Not much soundproof,you can hear other guests walking and chatting at the corridor. It can be quite noisy in the morning and night when people passing by.
The design of the car park is a nightmare. It’s octagon shaped - really challenging when you drive the car up to level 7 in one go.
The management team quite approachable. They will collect RM300 for damage deposit through credit card. And will return in 1-2 days after your check out. ( I haven’t checked if I received the return).
NNini DaingRooms are just as described and super clean. With many well placed plug points. For a two bedroom, with separate toilet and shower, it was just nice for a quick trip with our youngest. Gardens were well manicured and fun, with many great photo spots. Working space was nice too. Both Pools seemed a little too small for the entire place but it was cute and well designed with a great view!
Was a little noisy down the corridors because of the school holiday crowd but the rooms were insulated well enough to avoid sleepless nights.
Checking in though was horrendous because there was only one counter per management company and even if everyone had really great patience, was committed to lining up in an orderly fashion, and even had friendly conversations between queuing ‘peers’, it would have been better managed with proper signs to the q’s ( according to company) and just opening more counters at least during super peak seasons.
The housekeeping team and process was laid bare for everyone to see from the ground floor so i trust the management will buy some screening stickers or something just so it is kept more private and away from guests sight.
UUsuario anónimoOverall, the stay was disappointing due to several maintenance and cleanliness issues:
Master Bedroom: The ceiling fan was not working, and there were ants and mosquitoes present.
Room 2: The mirror was broken.
Room 3: No hangers were provided.
General: The hair dryer was damaged and unusable.
Gym Facilities: The gym is very run-down, and many machines are not working.
Toiletries & Linen: Only hair and body shampoo were provided. Towels were old and worn out, and the bedroom sheets were not very clean.
On a positive note, the infinity pool is nice and well-maintained, which we did enjoy.
However, the issues above significantly affected our comfort and overall experience. Proper maintenance, cleanliness, and better provision of basic amenities are strongly needed for future guests.
UUsuario anónimoThe room was awesome! The view so nice. Can see whole lost world of tambun from balcony. The amenities all good except cannot cook so cooking utensils is nkt provided. But pinggang, mangkuk sudu all ada. In term of amenities, all satisfied.
HHazyma RahmanSpent a night here. The location is average, but there are plenty of parking spots available. There’s even a 7-Eleven downstairs, which is very convenient.
They’re very strict about checkout time, they even called and WhatsApped to remind me 😅.
Room was cozy and comfortable overall.
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