I stayed one night at this hotel, which is conveniently located near the train station and feels fresh and new. The on-site restaurant serves dinner, and we tried the sukiyaki — it was absolutely delicious and definitely worth a try, even if the price is on the higher side. Overall, I had a very pleasant experience and would happily choose this hotel again when visiting Zao.
El hotel es un hotel muy bueno, pero no está en el centro de ninguna parte. Usted desea permanecer en la ciudad de Yamagata, también llamada ciudad Yamagata, para que pueda llegar a lugares turísticos famosos. La habitación de la habitación era muy agradable. Este lugar está cerrado al aeropuerto de Shonai no el de Yamagata, así que tuve que reservar otro vuelo de Shonai.
El hotel es muy bonito, con un diseño inteligente en todo. Me encantaba el arrecife. Si fue sólo una vacación/restación para relajarse o aislarse de la palabra humana, es la mejor opción para usted. El hotel está muy bien, pero no hay nada que comer, excepto pagar un precio muy alto para comer en el restaurante del hotel.
La belleza de este hotel era como una trampa, como yo estaba ciego de su belleza y no podía ver todas las demás desventajas.
I was very impressed with my stay at this hotel. The service was good, the rooms were clean, and the breakfast was varied. If I come back here again, I will definitely stay here again. Most importantly, there is a window with a view and the room is spacious and comfortable.
I like Richmond Hotels for their modern decor and well-maintained property. Unfortunately this location in particular falls short of the most basic criteria of a hotel - cleanliness, especially in Japan. There were molds found in the bathroom in between the tub and the wall, as well as in between the window silts. The location of the hotel is about 5 mins walk from the Yamagata Station. Staff were nice and hospitable. The free midnight snack and free drinks and ice cream in the lounge were nice touches to the stay.
Located on the top of a business building linking to the Yamagata station.
You won’t have to be worried even if it’s snowing or raining.
A side note to travellers from the hotter climate, the hotel doesn’t supply air conditioning during winter. Instead it has a small webbed facility that allows outside air to flow into the room. This slight chills the room. However during the day, the room will be super hot.
Initially we had a room facing the sun and when we checked in, the room is super hot. Called the customer service only to find out they didn’t have air conditioning during winter and we have to rent a fan from them.
After a slight communication, the customer service is kind enough to upgrade us to a bigger room which is slightly cooler. Big props to the customer service lady! 5 stars service !
The room is spacious and in traditional Japanese style. Was expecting a private onsen in the room but it was only a bathtub. The staff couldn’t communicate well in English which caused some misunderstanding during our stay but they’re friendly and responsible enough to solve the problem for us so it’s still a great experience overall. The breakfast was very traditional and got more and more abundant every day. We had a great 4nights stay in Hayamakan.
The highlight has to be the nearby restaurants. The hotel will give you some recommendations nearby, please make sure you try some of them!
Asistí a una cena-espectáculo y me quedé a pasar la noche. La comida estaba deliciosa, la habitación era espaciosa y fue una experiencia muy agradable.
Las comodidades también eran excelentes.
Me impresionaron las grandes muñecas Hina.
Si no conoces la ubicación ni el concepto del hotel, es difícil que quien lo visita por primera vez sepa que es un hotel.
Es difícil encontrar el aparcamiento.
Creo que el ambiente y la limpieza de la habitación eran buenos.
Ubicado en un barrio tranquilo, el personal es amable y servicial. El aparcamiento es limitado en los alrededores del hotel, pero tienen todo lo necesario. Solo tienes que preguntarles y te lo solucionarán.
El alojamiento incluye desayuno gratuito, y es realmente increíble; te sorprenderá la variedad que ofrecen.
Overall the experience was average. For the same price at other hotels I've been to, the service, room quality would have been much better.
The facilities are generally aged. The room was old a bit dusty and some parts of the tatami floor had sunken in. Service was pleasant.
Few important things to note:
- poor ventilation at meal times meany the whole hotel and your room would smell like meat.
- shuttle service only for to and from the bus station. (Most other hotels provide shuttles to the ski lifts)
- the ski lifts are about 10-15mins walk away with full gear on (boards, etc)
Muy bueno
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8.8/10
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UUsuario invitadoWhat a gem of a place! The special thing about this place is that there are 5 private outdoor onsens as well as a gender-segregated public bath and one mixed gender outdoor bath (for this one, you need to wear a bathing suit). If you are shy of exposing yourself or like taking photos, then those 5 private outdoor onsens are just perfect. I went in the autumn, which is cooling already and I can imagine what a treat it will be in winter with all the snow.
The hotel is located almost to the top of the hill. Either drive or call them ahead and they will pick you up and drop you off in the vicinity.
My room is quaint and Japanese-styled. I didn't pay for the meal package as I knew I'd would be busy trying out all the onsens available. They are all open 24hrs. By the way, private onsen number 1 and 5 are the best and most picturesque!!!
I'm doing all a favor and posting all the pictures of the private onsens.
UUsuario invitadoI stayed one night at this hotel, which is conveniently located near the train station and feels fresh and new. The on-site restaurant serves dinner, and we tried the sukiyaki — it was absolutely delicious and definitely worth a try, even if the price is on the higher side. Overall, I had a very pleasant experience and would happily choose this hotel again when visiting Zao.
DDemi.9.2Best experience I could get from this place was the owner being a great cook and exceptional with her conversations and mannerisms in sending and welcoming her customers.
Location is wonderful too, as it is quiet yet not far from the main areas to eat and transit in Yamagata. Honestly 1 of a hidden gem.
Only drawback would probably be the hot tub as she is handling it on her own and if there are multiple people living there that night, it can get a little dirty, so I'll keep to using the showers would do.
Love the place so much!
UUsuario anónimoEl hotel es un hotel muy bueno, pero no está en el centro de ninguna parte. Usted desea permanecer en la ciudad de Yamagata, también llamada ciudad Yamagata, para que pueda llegar a lugares turísticos famosos. La habitación de la habitación era muy agradable. Este lugar está cerrado al aeropuerto de Shonai no el de Yamagata, así que tuve que reservar otro vuelo de Shonai.
El hotel es muy bonito, con un diseño inteligente en todo. Me encantaba el arrecife. Si fue sólo una vacación/restación para relajarse o aislarse de la palabra humana, es la mejor opción para usted. El hotel está muy bien, pero no hay nada que comer, excepto pagar un precio muy alto para comer en el restaurante del hotel.
La belleza de este hotel era como una trampa, como yo estaba ciego de su belleza y no podía ver todas las demás desventajas.
UUsuario invitadoThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
UUsuario invitadoGood location, clean and nice peaceful hotel. Connected with S mall and has bus station outside. Close to Tsuruoka station by foot. The onsen or hot bath was okay, bit outdated. The outside hot bath was closed and dry sauna was warm. Breakfast waa good.
YYeungEl hotel tradicional y estilo más antiguo es caliente, el servicio es excelente y el personal del hotel se ha recepcionado durante mi auto. La comida es generalmente nueva, la habitación no es nueva pero el espacio es lleno, y puede ver una hermosa vista de hojas rojas de la ventana. El caliente es muy bueno, también ofrece sopa privada gratuita para el huésped por una hora.
UUsuario invitadoNot as clean as I've come to expect of japanese properties. For some reason, the cleaning lady/man left some black rubber debris on the floor which looked sus and I ended up cleaning after them 😑 The onsen is small and old, but tolerable due to its sufficient heat. Breakfast is good but it ends up taking up precise (and critical) time because breakfast starts at 730, and by the time I got to the ropeway station (at 810) the queue is already super long and I waited three hours before boarding the cable car. Only one staff (mixed race?) speaks English and he doesn't look particularly friendly like other Japanese staff, but I suppose he's helpful enough to Western standards.
UUsuario invitadoA wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.
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