Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
⸻
⭐ Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
👥 Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly.
🏨 Room Condition
The hotel is quite old, and it shows.
• The room had a noticeable old smell when we entered.
• The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
• Overall, the upkeep and cleanliness were not at the standard we expected.
🏊 Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
📍 Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
⸻
⭐ Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
Comfortable hotel about 30 minutes from the airport, located near a park and government buildings. The staff were very friendly and helpful, especially Mr. Iman, the petite morning-shift concierge staff (unfortunately I didn’t get his name), and the housekeeping staff who assisted with the extra bed and recommended great places to visit. Check-in by Mr. Agung was smooth. Breakfast was good.
Overall, this was my first stay at The Premiere Pekanbaru, and it was a pleasant experience. Highly recommended.
El hotel está situado cerca del SKA Mall y Viven World a 15 minutos a pie. El personal estaba amigable y acomodado. El cheque en proceso fue rápido y permitió el cheque temprano. La habitación estaba sin espacio, tenía una buena vista (necesidad de solicitar un piso más alto), buena presión de agua, el AC estaba bastante frío y la cama estaba muy cómoda. El desayuno ofreció una gran variedad y decente. La única parte inferior era el proceso de check out que duró tanto. Esperemos que mejoren el proceso de verificación y lo hagan rápido y conveniente.
I stayed at Hotel Dafam Pekanbaru in a Superior Room, and overall the stay was quite comfortable. The room provided was originally a twin bed, which was then combined into one large bed to accommodate my request for a king-size bed. The room size felt just right—not too small and not too spacious. I was able to perform prayers comfortably inside the room, and there was still a sofa available for relaxing, which made the room feel practical and cozy. I stayed in a non-smoking room, so the atmosphere was clean and pleasant.
Breakfast was fairly varied, featuring local traditional snacks from Pekanbaru as well as lontong sayur, a well-known local dish. Everything tasted good and offered a nice introduction to local flavors. Another great advantage is that the hotel is located near a mosque, making it very convenient to attend congregational prayers. Overall, Hotel Dafam Pekanbaru is a good choice for a comfortable stay with convenient facilities and easy access to nearby worship places.
Uno de los mejores hoteles que he permanecido en Dumai Indonesia. Personal amigable y grandes instalaciones. La elección de desayuno fue amplia en variedad con Chicken Porridge que es delicioso. También tienen servicio de transbordador gratuito a la ferry. Definitivamente el lugar de mi elección. Recomendado
Muy bien servicio, confortable habitación.Situado estratégicamente cerca de la tienda de compras 5 minutos a pie.Buena comida en el café hse.Repetirá la próxima estancia.
The furniture littlebit old, but overall clean..
I did special request of King bed room, but end up still did not fully fulfill all my request, end up getting some were Twin Single bed room.
Good environment with nice breakfast. The rooftop lounge is good for hangouts with full city view. Room is spacious. One thing to be improved would be the soundproof feature for the room is not available, with audible noises from your neighbour and the bell ringing sound. Otherwise, the bed is comfortable, as well as, water pressure & temperature are just nice.
Este es uno de los hoteles más antiguos de la ciudad, pero sigue manteniendo un buen servicio.
Recomenda esto para los viajeros de negocios.
Muy bueno
245 valoraciones
8.9/10
Precio desde
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por noche
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8.2/10
Muy bueno
FFaiza Mat SaaidHere’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
⸻
⭐ Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
👥 Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly.
🏨 Room Condition
The hotel is quite old, and it shows.
• The room had a noticeable old smell when we entered.
• The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
• Overall, the upkeep and cleanliness were not at the standard we expected.
🏊 Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
📍 Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
⸻
⭐ Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
UUsuario invitadoMuy estratégica ubicación. Todo cerca. Puedes encontrar comida, compras en un edificio. Pasar Bawah también en el mismo edificio coz ahora en renovación. Cada vez que llego a Riau me quedaré aquí
AayudhowI stayed at Hotel Dafam Pekanbaru in a Superior Room, and overall the stay was quite comfortable. The room provided was originally a twin bed, which was then combined into one large bed to accommodate my request for a king-size bed. The room size felt just right—not too small and not too spacious. I was able to perform prayers comfortably inside the room, and there was still a sofa available for relaxing, which made the room feel practical and cozy. I stayed in a non-smoking room, so the atmosphere was clean and pleasant.
Breakfast was fairly varied, featuring local traditional snacks from Pekanbaru as well as lontong sayur, a well-known local dish. Everything tasted good and offered a nice introduction to local flavors. Another great advantage is that the hotel is located near a mosque, making it very convenient to attend congregational prayers. Overall, Hotel Dafam Pekanbaru is a good choice for a comfortable stay with convenient facilities and easy access to nearby worship places.
LLeonie JoseThe hotel location is on great location, near mall easy ti access. Recommende to stay at this hotel if you come for business trip amd family trip. Employee is friendly.
XxxlimWe stay for 2 nights.
The hotel is situated at simpang 4.
The room comes with buffet breakfast for 2.
Beside the restaurant which located at level 1, is a pool where u can dip in.
Total floors available r 14 which include the basement carpark n G=Lobby
The room rain shower head is good pressure...
The air-con is cooling...
Using Grab is great where u can order food & transport conveniencely.
Location away from airport around 6km.
Opposite the best Padang Cuisine=Pagi Sore
Best Mall= Living World= around 7km away.
Hhanisah_aisyahThe hotel located less than 10 mins from Airport and they provided free airport shuttle as well. Not only that, there were many eateries around just next to the hotel such as Bakery shop, Indomaret. The room was clean, have a nice view (need to request higher floor), good water pressure for showering. The only downside were the AC was not cool enough during my stay and the room was a bit small. Hope the hotel can fix the AC. The breakfast buffet was decent and have a lot of variety. Overall, it was worth my penny and decent stay.
AAhmadSuzanaIt's a convinience place to stay. Easier to go anywhere for food hunter and shopping. Staff is excellent. For next holiday for sure I will choose this hotel again.
DDella SilviaTo go hotel in Pekanbaru - I stayed at Fox Hotel Pekanbaru and was impressed by the hotel’s overall quality. The room was well-maintained, with a comfortable bed and modern amenities. Service was efficient—staff members were attentive and quick to assist with any request. The breakfast selection was satisfying, and the hotel’s central location made it easy to access nearby attractions and dining options. I would recommend this hotel for both business and leisure trips.
As the hotel is connected with Pekanbaru Exchange, its offer a good place to wrap your night with some movie time in cinema and going back to hotel for rest
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