Fecha de publicación: 28 feb 2026
Usuario invitado
The location is fantastic, just exactly what I needed especially in Ramadan. The masjid next door makes it so accessible and easy for travelers.
What I really appreciate about this is The receptionist ( a lady which her name began with M - i think she’s Indonesian originally , I forgot her full name - sorry)
She was very helpful and kind. The service guys are always nice. The staff at the entrance of the dinning were very friendly. The buffe was delicious and had variety.
The only not very pleasant experience I had was with this 2 specific security guards at the front entrance on the 25th Feb around 8:00pm. They acted very rude and unhelpful ( I don’t know their names but they need to improve in their humanity and manners.
Other than this, I has a very pleasant experience here mostly.
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Precio por noche desde36 €
Fecha de publicación: 29 ene 2026|Habitación Deluxe con vistas parciales al Haram - Torres Este
Usuario invitadoJumeirah Hotel was excellent in terms of facilities — everything is new, clean, and well-maintained. Credit where it’s due: the staff were genuinely outstanding, extremely attentive, and always eager to help. Service level is easily one of the best.
Location-wise, it’s around a 4–6 minute walk to Al Haram, which is acceptable. However, let’s be real — compared to the Clock Tower hotels, they are noticeably closer and more convenient, especially during peak prayer times.
Now, about the “Partial Haram View” — this needs honesty. We booked two Deluxe Rooms with Partial Haram View, but the view is technically there… if you really look for it 😅. The Haram is barely visible, and most of the view is dominated by unfinished construction. You’ll spend more time spotting the Haram than enjoying it.
Bottom line:
Excellent hotel, top-tier service, great facilities — but don’t book it expecting a meaningful Haram view. If proximity and view matter, Clock Tower hotels still win.
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Precio por noche desde147 €
Fecha de publicación: 2 nov 2024|Habitación superior con cama extragrande
Usuario invitadoQuédate aquí para la Umrah.
Los servicios son buenos, hay un autobús lanzadera gratuito cada 30 minutos.
Y la distancia desde el hotel hasta Masjidil Haram es de solo 10-15 minutos.
Las comodidades del hotel son excelentes.
Hay plancha y secador de pelo.
Y también hay muchos ascensores en el vestíbulo, por lo que no podemos esperar a otros huéspedes.
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Precio por noche desde30 €
Fecha de publicación: 9 feb 2026
Ibra_Dear Trip.com Customer Support Team,
I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival.
1. Early Check-in Confirmation Not Honored
Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel.
2. Bathroom Plumbing Issue
On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay.
3. Repeated Unfulfilled Requests (Pillow and Blanket)
I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination.
4. Incorrect Breakfast Restaurant Assignment
At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait.
Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay.
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Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations.
I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution.
I trust Trip.com’s commitment to customer satisfaction and look forward to your response.
Thank you for your time and attention.
Kind regards,
Ibrahim Ahmed
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Precio por noche desde119 €
Fecha de publicación: 3 ene 2024|Habitación Deluxe Twin con vista parcial al Haram
Aouatif¡Guau! ¡Qué hotel! Superó mis expectativas con creces y realmente disfruté cada momento. El servicio es increíble, especialmente el Sr. Muhammad, qué hombre tan amable y gentil. Él nos registró y nos registró.
Tan pronto como entras al hotel te golpea el maravilloso olor. La decoración está fuera de este mundo. Los tranquilos colores terrosos y el sutil brillo entre todo están bien pensados. Los elementos complementarios en el hotel también los disfruté. Café de buena calidad, muchas toallas, de diferentes tipos y tamaños, ¡una hermosa vista! Los autobuses lanzadera eran muy frecuentes, la mayoría de las veces que esperé probablemente fueron 2 minutos, pero casi en todos los casos no tuve que esperar. Todas las puertas se abren para ti y te hacen sentir como un rey. El desayuno también era una variedad de buena comida. Definitivamente lo visitaré nuevamente. Era más barato que los hoteles cercanos. ¡Lo último que diré es Allaahuma baarik!
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Precio por noche desde135 €
Fecha de publicación: 12 abr 2026
YasirSolangi
Excellent hotel with great service and a nice breakfast. Highly recommended! Compared to other hotels, this offers the best value for money. However, the location is on a hill, which may be difficult for elderly guests to access.
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Precio por noche desde101 €
Fecha de publicación: 5 mar 2024
Muhammad Uzair Farooq
El hotel está situado en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro de Haram, en el centro
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Precio por noche desde127 €
Fecha de publicación: 17 ene 2025|Suite superior, 1 dormitorio, área urbana
MarziraHotel Review: Raffles Makkah Palace
My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable.
From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards.
A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated.
One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care.
The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort.
Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate.
Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions.
The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience.
Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.
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Precio por noche desde246 €
Fecha de publicación: 12 jun 2026
Usuario anónimoThe facilities and amenities are actually good, but the offer of the room type does not actually mathces the description and picture associated. When we pick kaaba view and we see that the picture associated is clear kaaba view, the perception is the room is clear kaaba view without obstruction. However, it's disappointing to find out that the view of the romm to the kaaba was actually obstructed by a crane. This should not happe
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Precio por noche desde134 €
Fecha de publicación: 1 ene 2026|Habitación deluxe con cama doble o 2 camas
Divine SoulHotel Asal Al Rimal, Yedda: Un hotel espacioso, céntrico y bien equipado en el corazón de Yedda. Destaca por su ubicación privilegiada, sus prácticas instalaciones y su excepcional servicio, aunque no ofrece servicio de restauración.
La principal ventaja del hotel es su céntrica ubicación. Se encuentra en pleno centro de Yedda, lo que facilita explorar la ciudad.
Acceso al aeropuerto: El Aeropuerto Internacional Rey Abdul Aziz (JED) está a unos 20 km; el precio del taxi es de aproximadamente 40-50 SAR.
Atracciones principales:
· Fuente del Rey Fahd: ¡Un punto destacado! Se encuentra a un cómodo paseo de 1 km (nota: ignore la ruta más larga sugerida por Google Maps).
· Mezquita Al Rahmah (Flotante): A unos 20 km; un taxi cuesta unos 30 SAR. Albalad cuesta 15 SAR en taxi.
· Servicios: Numerosas tiendas y restaurantes se encuentran a poca distancia a pie, lo cual es muy conveniente.
· Este hotel de 8 plantas ofrece una sensación de amplitud y evita la sensación de agobio.
· Las habitaciones son un punto fuerte, cuidadosamente amuebladas con todo lo que un viajero necesita: una cama cómoda, TV, aire acondicionado eficiente, nevera, secador de pelo, plancha, amplios armarios y artículos de aseo de calidad (champú, toallas).
· Se ofrece un servicio de limpieza diario y confiable.
· Artículos a petición: El personal estará encantado de proporcionar extras como una tetera a petición.
Servicio excepcional: Aquí es donde el hotel realmente destaca. Cabe destacar al Sr. Kamal Uddian, del servicio de habitaciones.
· Se le destaca como ”realmente genial”: enérgico, de voz suave e increíblemente servicial.
· Su dominio del hindi es una gran ventaja para los viajeros del subcontinente indio. Se esfuerza al máximo para ayudar con la comida, los taxis o cualquier otra solicitud, haciendo que los huéspedes se sientan bien atendidos.
El hotel no cuenta con restaurante propio ni servicio de habitaciones. Sin embargo, esto se compensa fácilmente con la gran cantidad de tiendas y restaurantes cercanos a los que se puede llegar caminando.
Muy recomendable para viajeros de negocios, turistas y peregrinos (Umrah) que buscan un alojamiento limpio, cómodo y práctico en Yedda. La combinación de ubicación, comodidades de la habitación y el servicio ejemplar de Kamal garantiza una estancia muy agradable y sin complicaciones. Simplemente prepárese para explorar la zona para comer.
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Precio por noche desde64 €