Fecha de publicación: 29 ago 2026|Habitación (múltiples camas), área urbana
Bravo.Disappointing checkout experience and noticeable difference in treatment
I want to mention a particularly disappointing experience during checkout. The staff member was a young, slim man, approximately 5 ft 9 in, wearing a white thobe and red-and-white shemagh. This happened at approximately 7:00–7:30 pm.
I was the only person waiting in the queue at reception. He was clearly aware I was waiting, but did not acknowledge me, make eye contact, or indicate that he would assist me next. Immediately before this, I had watched him speaking to a couple in front of me, and he was warm, friendly and conversational with them, speaking to them in Arabic.
After they left, he went behind the desk but still did not acknowledge me. After waiting, I had to approach him myself and ask if I could come over. I handed him my key card and then had to ask, “Is there anything else?” He simply replied “Khalas” (“finished/that’s all”) in a very abrupt manner. There was no further conversation, courtesy or farewell.
As a non-Arab visitor, I feel it is important to mention that this experience was particularly noticeable because, throughout my Umrah trip in Saudi Arabia, not only at this hotel, I observed several occasions where I felt there was a difference in the warmth, friendliness and level of service shown to me compared with some Arab guests around me.
I cannot know the reasons behind individual people’s behaviour. I would also like to be fair and say that my check-in experience at this hotel was excellent. The staff who welcomed me were warm, friendly and attentive. This is why the checkout experience was particularly disappointing.
All guests and pilgrims, regardless of nationality or background, should receive the same basic level of acknowledgement, courtesy and respect. I hope the hotel takes this feedback seriously.
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Precio por noche desde464 PLN
Fecha de publicación: 28 nov 2024|Villa de un Dormitorio (Dunas)
Tommy Li¡Una de las mejores experiencias hoteleras en AlUla!
Mi experiencia personal es más cómoda que la de los hábitats y la relación entre el hardware y el área del piso es mejor.
La Sala de Conciertos de Malaya se puede ver directamente desde la ventana de la habitación (puede reservar este tipo de habitación enviando un correo electrónico al hotel. La privacidad es muy buena y el lujo salvaje es total).
Puedes encender un fuego al aire libre para mirar las estrellas por la noche, ¡lo cual es ideal para parejas o parejas!
El único inconveniente es que el autobús lanzadera es un poco lento durante las horas pico.
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Precio por noche desde3,869 PLN
Fecha de publicación: 24 feb 2026|Habitación Deluxe con cama extragrande
DrubileeThe hotel is a relatively new one, with the rooms being exquisitely decorated and clean. Love the nude and calming colours used in the rooms. My stay was comfortable, and service was good. The hotel is just a stones throw away from Masjidil Nabawi, and it was convenient to be walking to the mosque for prayer which took less than 3 mins! Food was readily accessible with the many shops all around the hotel. I did find it odd that the hotel is advertised on trip with a no-child policy yet they told me that it was not true when I checked with the staff. I would have preferred it to be an adult only hotel since that was why I wanted to book anyway, because the room walls were quite thin, and we could hear kids screaming in the other rooms haha! But just small issue of course.
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Precio por noche desde837 PLN
Fecha de publicación: 25 jul 2026|Habitación Premium con 3 camas individuales
Usuario invitadoEl hotel es limpio, pero necesita renovación. Las instalaciones básicas como el menú de restaurante, la caja de notas, la pluma, etc estarán disponibles en la habitación como en otros hoteles estándar IHG.
La televisión en la habitación es demasiado vieja como desde 1990s.
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Precio por noche desde333 PLN
Fecha de publicación: 17 ago 2025
Usuario invitado
El hotel está muy lejos de la puerta de entrada Haram 307 es top 3 a 5 minutos a pie estaba con mi papá la habitación pequeña y la ducha muy pequeña la persona no acceso acogida si no quieres pagar caro es top
Los comentarios que vi antes de reservar me asustaron, pero estoy a punto de ir todo lo que sé hacer, lo recomiendo
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Precio por noche desde240 PLN
Fecha de publicación: 2 oct 2026|Habitación Deluxe con Cama King Size y Vista al Haram
Usuario anónimoAn exceptional stay at Pullman Zamzam Madinah! The hotel’s prime location just steps away from Al-Masjid an-Nabawi makes it the ideal choice for anyone visiting Madinah. The rooms are spotless, spacious, and designed for complete comfort, ensuring a peaceful environment after prayers.
While the entire staff provided wonderful hospitality, I want to extend a special and heartfelt thank you to Mr. Moataz. His professionalism, attentiveness, and willingness to go above and beyond made our stay truly seamless and stress-free. Outstanding service from start to finish—we look forward to returning!
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Precio por noche desde360 PLN
Fecha de publicación: 6 ago 2025|Habitación estándar
Usuario invitadoWe had originally booked another hotel but upon arrival there we immediately canceled our reservation and were looking for another hotel in the area ASAP, something clean, close to Masjid Nabawi and fairly priced. We knew the name and brand; however, we saw two Intercontinental hotels and went with the one we felt had a slight edge or advantage.
The hotel was built many years ago and we were informed that it is in the planning process of a renovation so we knew ahead of time what to expect. It has signature blue carpet and a 1950’s/1960’s vibe that I personally adored (almost out of a James Bond movie with Sean Connery). Everyday we stayed at the hotel, it grew on us. The view outside was heavenly mashAla. Remember you can open the window haha some people I imagine think they can’t. It such an experience and you have to do it. Most importantly, however, the sweatheart staff and how accommodating they were, you forget you’re staying at the Intercontinental and imagine you’re at your friends house. Again, We had an amazing window view and could see in the direction of Uhud. All The cafe’s are right outside of the hotel, the mosque is literally right outside the hotel and down the walking path, maybe a 5 minute walk. Plenty of pigeons to feed, affordable Ubers/ Taxi right outside, you can walk to Uhud you can walk to Quba, you can do it all. And the best part, the check-in/help desk are right in front of you when you walk in to the lobby.
Side note: if you enjoy peoppe watching , you get a great view from your hotel room to the outside.
They have a coffee bar in the Lobby with free dates and Arabic coffee (world class) and this hotel served the best Breakfast and room service food I’ve ever had and I’ve been to 51 countries, aged 44. It was even at par or better maybe than the Jabal Omar in Mecca we stayed at. You absolutely cannot lose out by staying at this hotel. If you have any issues pick up your room phone and dial any one of the prompts and someone will alleviate any issues you have.
The hotel executive management were world class and again treated me like a friend/family. Based off our repertoire I’d come back to this hotel because Sister Khadijah and staff were so amazing mashAla.
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Precio por noche desde557 PLN
Fecha de publicación: 1 jul 2026
Usuario invitadoReception was really good any issues was resolved instantly hotel breakfast was bit disappointing in terms of of variety and some food was not fresh rest location is excellent and reception staff is brilliant and the boys for floor 9 were really good laundry was bit disappointing I will not use it as I had chase for my clothes
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Precio por noche desde795 PLN
Fecha de publicación: 26 jun 2026
Usuario invitadoI recently stayed at Madinah Hilton as a solo traveler, and it was a wonderful experience. The hotel’s location is exceptional—just a short walk from Al-Masjid an-Nabawi, making it very convenient for prayers at any time.
The room was clean, comfortable, and well maintained. The staff were courteous, professional, and always willing to help, making me feel welcome throughout my stay. The breakfast offered a good variety of delicious options, and the overall atmosphere of the hotel was peaceful and relaxing.
I felt safe and comfortable staying alone, and the excellent service made my visit even more memorable. I would definitely choose Madinah Hilton again on my next visit to Madinah and highly recommend it to anyone looking for a comfortable stay close to the Prophet’s Mosque. ⭐⭐⭐⭐⭐
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Precio por noche desde837 PLN
Fecha de publicación: 3 sep 2026|Habitación clásica para 4 persona(s)
Usuario invitadoCheck-in was smooth and easy. Concierge were always helpful. The quadruple room was comfortable and suitable for our stay. Overall, the room was still comfortable and practical. Distance is the main reason for me choosing this hotel. It’s only about a few minute walk to the mosque entrance.
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Precio por noche desde703 PLN