Hoteles con Wifi en Borneo Occidental, Indonesia

Very friendly employees. Located next to a shopping mall but still a distance to the city. 15 minutes. Rooms are clean and neat but not soundproof. You can hear people next door or upstair. Not really disturbing. Great mountain, pool and city view.

El hotel ofrece una excelente ubicación, desde el personal de seguridad hasta el equipo de recepción y el concierto, todo el mundo era amable, profesional y muy útil. La habitación de la habitación era muy agradable, pero no se podía encontrar en el hotel. Es un servicio de cinco estrellas. La habitación era muy cómoda, la cama, la iluminación y el ambiente en general eran excelentes. En términos de ubicación, es bastante conveniente, cerca de Gaia Mall y el aeropuerto.

La habitación era grande.. pero el aire acondicionado no era bueno.no estaba frío.no agua caliente.. desayuno desapontado.. comida no se rellenó.. no reservaré este hotel otra vez.es realmente miserable.

Subject: Complaint Regarding Recent Stay (Feb 25 – Mar 1, 2026) Dear Hotel Management, I am writing to provide feedback regarding my stay at your hotel from February 25 to March 1, 2026. While the hotel's recent renovations have resulted in pleasant hardware and the location is convenient for transportation, my overall experience was significantly marred by several service and management issues. The specific areas of concern are as follows: 1. Delayed Response to Maintenance Issues For the first two nights of our stay, the drainage in the bathroom was clogged, causing water to flow very slowly. This issue was reported to the front desk immediately but was not addressed. It was only on the third day, after we mentioned it again to a manager we encountered in the restaurant, that the problem was finally resolved. The slow response to a basic room maintenance request was disappointing. 2. Construction Noise Disrupting Rest Throughout our stay, we were disturbed by loud construction noise coming from the adjacent room. This occurred early in the morning (around 7:30 AM) and again in the early afternoon (around 2:30 PM), making it impossible to rest during these times. A peaceful environment is a fundamental expectation for hotel guests, and I believe construction work should be scheduled in a way that minimizes disturbance. 3. Breakfast Quality and Variety The breakfast offerings were monotonous and the food was generally quite salty. Furthermore, there was a noticeable lack of options suitable for guests with Chinese culinary preferences. As an international hotel, a more diverse menu catering to different cultural tastes would be beneficial. 4. A Serious Security and Safety Incident (Most Critical Issue) This incident, although it happened to my travel companion, is the most serious matter I must raise. At around 3:00 AM, she was abruptly awakened by loud knocking on her door. Looking through the peephole, she saw two strange men standing outside. Feeling terrified, she immediately secured the door with the latch. Subsequently, the phone in her room rang, but she was too frightened to answer it. When she complained to the front desk the next morning, the explanation provided was that it was ”Muslim faithful reminding each other to pray.” We find this explanation shocking and completely unacceptable. Two unknown men knocking on the door of a lone female guest's room and then calling her in the middle of the night is a severe breach of safety and privacy. It is the hotel's fundamental duty to protect its guests from such disturbances and threats. This explanation is not only unconvincing but also reveals a critical failure in your security protocols and staff training. Conclusion: In summary, while the physical hardware of the hotel has improved with the new renovation, the management standards and overall service quality were, in our experience, subpar. The issues we encountered, especially the last one concerning personal security, have severely undermined our trust in the hotel. I urge the management to take these issues seriously, particularly the security incident, and provide a reasonable explanation for what occurred, along with assurances that measures will be taken to prevent such situations in the future. I look forward to your response.

Overall the hotels is nice close to many places. The minus, there some noisy in sometimes due to some renovation in other room. The shower blow quiet slow but still acceptable.

Calificación: 4 de 5 estrellas El hotel HARRIS Hotel Pontianak cuenta con una ubicación excelente, un personal amigable y un paquete sólido. La deducción de puntos es para la cama: las linternas fueron frescas pero tenían pinturas visibles, y la matriz abajo fue claramente soplada – Esto es donde el hotel necesita urgentemente mejorar sus estándares de calidad. Con camas sin puntos y una matraca renovada o completamente limpia, esta propiedad sería fácilmente una opción 5‑star dentro de su categoría para mí.

The hotel good , the aircon is also cold . Everything was fine . Only the downside is im almost trip because one of the tile is actually loose and left a big gap .

Will avoid this hotel in future visits to this town. Too much a walk to downtown with poor sidewalks and crossings. Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy. Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers. Room was very basic yet so called 'superior' room.

Good hotel and friendly workers..room is clean..many choices menu of breakfast at the hotel..

We are repeating customer to this hotel. We like the location, food and the staffs are very friendly and attentive to the customer. We like to suggest the management to look into the minor lacking of maintenance on the rooms. Also the amnesties such as towel need to replace. The food are good but a bit too salty. The coffee are so nice...