Hoteles con Wifi en West Midlands, Reino Unido

All staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small. Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full. Breakfast basic to say the least. It was a shame, as once again the staff made our stay.

Quedé muy satisfecho con mi estancia. La habitación estaba limpia y ordenada. La ubicación es muy buena. El Hospital de la Amistad China-Japón está justo al lado. muy bien. Muy apoyador

Sí, está muy desgastado y anticuado, pero tiene un encanto retro de los años 70 y ofrece una muy buena relación calidad-precio. La recepción fue educada y profesional, pero podría haber sido más solidaria. Tuvimos un problema ya que nuestro sitio de reserva de hotel no había pagado el hotel. La recepcionista nos pide que les llamemos por teléfono para solucionar el problema. En mejores hoteles, la recepción se habría ofrecido a proporcionar este servicio. ¿Falta de formación? La ubicación es excelente al estar en el centro de la ciudad, frente a la estación de autobuses y al museo del transporte. Las vistas de las ruinas antiguas al fondo y las nuevas en primer plano, entre otros edificios antiguos y contemporáneos, son maravillosas desde las habitaciones en la parte trasera del hotel. El balcón que tienen algunas de las habitaciones de la parte trasera sería un lugar muy agradable para relajarse cuando hace buen tiempo. Las camas son muy grandes y bastante cómodas, con cuentas limpias. La alfombra de nuestra habitación era nueva y otras estaban siendo reemplazadas mientras estábamos allí. El estado de la decoración era adecuado y estaba listo para una renovación. Sin embargo, por el precio y la ubicación, era aceptable. El desayuno, que estaba incluido, fue una agradable sorpresa. La sala de desayuno buffet tenía un ambiente acogedor, había una buena selección de cereales, frutas en conserva y yogur. El desayuno inglés completo estaba muy bien preparado y con ingredientes de buena calidad. El té y el café también eran de buena calidad. El servicio fue profesional y eficiente, con el claro objetivo de brindar a sus clientes un comienzo muy agradable del día.

La ubicación del hotel es grande. Caminar a Bullring y la mayoría de las tiendas y restaurantes. Pero el parque de coches es un poco de paseo a través de una zona no tan agradable. Además, el parque de coches más cercano no es 24 horas. Así que una noche después de una cena que terminó tarde, me perdí el tiempo de cierre del parque de coches y tuve que estacionar en el parque de coches que está más lejos. Para limpieza, la habitación es generalmente limpia. Pero las toallas de baño no estaban limpias. De las 6 noches que me quedé allí, 3 noches tuve que pedir toallas de reemplazo porque las nuevas toallas colocadas en mi habitación tienen diferentes tinturas en ellas.

Una estancia increíble, como siempre. El personal siempre se esmera en ayudarte. Necesitabas una habitación un poco más grande porque mi pareja usa muletas, ¡e incluso nos dieron una habitación que ya teníamos! Mi pareja y yo nos sentimos muy cómodos, seguros y felices. ¡Volveremos! Almohadas y cama cómodas, baño con ducha y bañera precioso, artículos de aseo en la pared con un olor muy agradable. ¡Volveremos el jueves! :)

Excellent service from the staff which are helpful and detailed. Good location to the city centre within 10-15 minutes walking distance. Lucky it is not the hottest day because the air conditioning is a central one which cannot be adjusted in the room. The staff is helpful to bring us a fan for our good sleep.

This hotal was lovely we had to do a late check in after 9 clock as we got hear late but the staff service was fantastic very helpful and very polite would definitely stay hear again breakfast was a buffet breakfast help your self the only thing they didt have was fried eggs but they had scrambled egg thy had tea coffee hot chocolate machine and also help your self to apple juice orange juice lots of staff around clear area were people had been ready for other people to sit as have breakfast area was nice clear room was clear and tidy nice shower and toilet room beds comfortable had a family room with a double bed and a sofa bed .

Firstly, the staff we encountered were lovely, very accommodating and helpful. The reception entrance was promising, being bright and modern with a very pleasant receptionist and smooth check in. However, our room lacked appeal, comfort or anything that made one wish to stay in it for longer than a night. To be fair, we were asked twice on check in, if we would like to move to a different floor. I jokingly asked if there was a problem with the room we'd been allocated but was told no. We were allocated Room 7. Whilst it appeared clean to the best the facilities allowed, it was unpleasant. The bottom of the bathroom door appeared water damaged and rotten. The sink was cracked. The radiator was rusted by urine splashes as situated beside the toilet and the shower was situated in a recess with no curtain or screen, so quickly spilled on to the floor making the bath mat soaked. The lock on the bathroom door didn't work. There was no hair dryer. Only one USB point within the very small TV which only charged if it was on. Being on the ground floor, our window opened out on to the narrow walk way and one poor man walked into it on his way to reception. SatNav instructions take you to a dead end further down the road and several attempts at finding our way around the God awful roundabout eventually led us to a very small parking area at the front of the hotel. Breakfast at 9.00 pm was initially disappointing. One plate was available, no bread for the toaster, no milk for the cereals. One sausage, no beans, no bacon. More food did eventually appear, as did plates, and it was very nice. The croissants and pastries were lovely too. The coffee machine was good. As mentioned, the staff were very good and we requested an iron which was bought to us quickly with a board by a lovely young man. The bed was awful. Rock hard and not much comfort from a meagre duvet that was so thin that initially we thought it had been forgotten. Anyway, one night, cheap and basic. Served its purpose but would look elsewhere and pay more. Think we were just unlucky.

Good location close to M42, free parking onsite, easy access to reception check in was straightforward lifts to all floors and the room was perfect clean and warm. self service for buffet breakfast good variety for every taste. would recommend this hotel to friends and family.

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina