VISIONAPARTMENTS Cramerstrasse 2-6 - contactless check-in

Room sizes were pretty good. There was no air con so it was super hot. I didn't receive my code in time so I had to call customer support. Keypads for the rooms were a little bit awkward. They had laundry machines, which was very much appreciated, but the dryers didn't dry out clothes. Location was really good.

Excellent apartment for three adults. Great location and able to walk everywhere. There are many trams if needed. Thank you for a great first stay in Zurich.

The apartment might had been almost perfect, a part from the tiny double bed. But I can survive this. The problem is that there were important defects and NO (I repeat: NO) help of any kind from the organization (not even an answer to my email messages). The microwave was ancient and with a broken display (you could not know if cooking for 1 min or 10...). The window on the terrace could not be closed, so the room freezed... There was a continuous noise all day and night from the heater. But what made me really upset is the absolute absence of the organization (VISION apartments). The first time I just received an answer like "Thank you for your suggestions..." to my claim. If they used ChatGPT the quality surely would have improved. When I insisted asking, at least, a mail saying "We are sorry", nobody ever answered. Morale: I am a frequent visitor to Zurich: mu next trip has already been reserved, but through a completely different organization. Never again with Vision

DO NOT STAY WITH VISION APARTMENTS The customer service is terrible. Despite our request, they failed to provide a crib bf or our baby. Even though it was within office hours, they refused to drop one off as ‘everyone had gone home’. I offered to collect one, but it was ‘against policy’. We were offered no apology or solution. They then tried to charge us to have the crib delivered the following morning. We had flown 15 hours with a 4 month old baby to visit family and this absolutely ruined our stay. Our apartment stalking cigarettes despite the no smoking policy. The sofa had cigarette burns. The shower did not function properly. The customer service was by far the worst we had ever experienced