Usuario invitado
16 de mayo de 2025
The hotel is situated at a higher altitude in Zurich. It features a small lobby and compact rooms with basic amenities, which do not justify the price or meet our expectations. The shower area is cramped, and the mattress and pillows are uneven and extremely uncomfortable. Housekeepers were trying to enter the room for cleaning using the key before we checked out. Additionally, the tram ticket vending machine in the hotel was malfunctioning, taking money without dispensing tickets, which caused us significant inconvenience and nearly made us miss our long-distance train. The staff could only ask me to leave the transaction evidence with them, leaving me uncertain about whether I would be reimbursed. Overall, while the reception desk staff are generally friendly, they are sometimes not very helpful.
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