WoodSpring Suites St Louis St Charles

Horrible place to stay. How could you not have housekeeping????? They come every 2 weeks??? That should be against the law. You are paying for a service. Wouldn't give a partial refund to move. They don't care. And to be in St. Charles u would expect better service.

Only 2 people in a family can use wifi, need another card for room? That's $15.... 1 hour late departure, that's $58... you have to bring your own pots/pans/plates etc to use kitchen... ask for an extra pillow, that's extra $$ ... I am afraid to use toilet paper, probably get charged for that. Fridge is rusty and covered in food stains. Floor is sticky.

I lived there before for 3 years. I helped my friend find a place he needed. and took him to Woodspring's St Charles, Mo. He has been there a month. I am moving back in in April 2024. It is having been remodeled and looks great. No more carpet. Nice and clean. He feels very safe. Sarah and the whole staff are amazing. You have to have a parking tag, sign in for guests. Love it more safety. Has elevator and laundry on site. All utilities. No work out room or pool. But if had those you pay more $$$. This is clean and basic. Like a studio apt. They clean your rooms every two weeks. Checked other long-term hotels. No way Woodspring's for me. Again, fantastic staff. Follow rules and no issues and pay on time.

This place charged a fee to my credit card even before I checked in. When i got to the hotel I asked what the fee was and they stated when I checked in the money would be returned. It has been 6 days now and my money has not been returned. My bank says they have not released the funds so I called the hotel and the general manager says they do not charge any fee refused to correct the situation. I told her that her own office personnel stated they charged the fee and money would be returned once I checked in and my bank shows money charged by them still pending and she still refused to address the situation and hung up on me. Do not stay at this facility. They are not a reputable establishment

This place sucks i booked online and was told a COMPLETELY different price when but i booked it for. they charge to clean your liens when guests have access to washers and dryers themselves and it states that NOWHERE in their website. Im pretty sure the women that was checking me in made up a completely different price thinking i would still pay for it because im young. GET IT TOGETHER, you shouldnt be surprising people with hidden fees

Booked a room to be called two hours later to say they didn’t have one. Loved being stranded in St Louis without a room so awesome! Lady basically told us nothing she could do and that it was all the bookings site fault. Seems like they sold the rooms for the site without notifying them.

We stayed at this hotel for a month while our house was being renovated. It was great to find a place to stay with everything we needed including a small but effective kitchen. What stood out on our stay was how clean the hotel is kept and how helpful the staff is. I also was thankful for the level of security there. You had to have a key to get into the hotel. I want to give a special shout out to the GM Ashley for always check if we were enjoying our stay. Thank you!