Hampton by Hilton Zhangye West Railway Station

The Hampton by Hilton Zhangye West Railway Station hotel is clean with professional and friendly staff. The location is convenient to the Zhangye West Railway Station that is within walking distance. Some staff speak English.

First time in Zhangye doing the Silk Road. We’re Australians and don’t speak Mandarin. The hotel is brand new and the facilities were great. Service was fantastic and even though the reception couldn’t speak English they were so helpful and we communicated using a translation app to recommend restaurants and help us book transport. The General Manager of the hotel is called Jeffery and he speaks fluent English and was very helpful as well. Definitely recommend this hotel for tourists.

It was an excellent hotel with very good breakfast. Very good location if you want to stay near the train station and plan a trip outside of the city. Although there were no-smoking signs in the hallway, some people still smoked. This made for a slightly smoky smell. A welcome drink and/or fruit in the room would have been nice and could improve the already very good service.

Comfortable room, a good size with blackout curtains. The hotel is an easy walking distance from the train station no matter how much luggage you have. Free laundry facilities. Reception staff were friendly and helpful, happy to answer questions and assist with bookings and locating various services around town. The only negative is breakfast. Both days I was there one or more of the bread products were stale. Paper cups are provided for cold drinks (which seems needlessly wasteful) the one morning I tried, the orange juice was flavorless and watered down- it tasted like when you refill a juice bottle with water. The shape of the seating area is also unfortunate. There are two corners where people seem to appear out of nowhere and both days I encountered numerous children running and who absolutely should not have been allowed to bring their scooters in to the breakfast area (not the mobility kind) making carrying hot drinks and plates of food dangerous and unpleasant. Definitely recommended, just skip breakfast!

We requested for non smoking room during booking. However we still can smell cigarette smoke in our room during our stay due to other hotel guests smoke in their room. It seems hotel doesn’t have non smoking floors. Think twice to book this hotel if you are concerned about cigarette smoke

Reception team is super friendly and helpful. Check in process quite efficient. location is near to train station is a plus.