Hotel Matterhornblick

Where to begin? Let's see... I have literally over 50 years experience visiting Zermatt; first trip when I was about 8 years old with my father...and now I am 65. In 1997, my wife and I chose to honeymoon in Zermatt and then returned each year for about 15 years...we took a few years 'off' then - partly because we moved and were busy getting acclimated to a new home, etc. But this year we returned - and in fact returned to the Matterhornblick Hotel, where we have stayed about 12 times or more. But why here? The hotel is owned and operated by the Julen family...a true family business...which means that they care about EVERY detail because - well, they work for themselves for one thing...and more important, they take great pride in their hotel, facilities, service, cleanliness...food...friendliness...you name it. Not to mention that they are lovely people that we now consider our good friends. The breakfast is perfect - everything you could need or want is right there every morning - fresh and varied. They do not have a full restaurant - thankfully - we prefer to dine out at night. And at breakfast (unlike so many other hotels) things are relaxed...come down in your slippers...no 'formal' vibes here...if you want linen table cloths and waiters in starched shirts...stay at one of the 5 stars...but we prefer to be in a relaxed atmosphere... The rooms are spotless and SUPER comfy. We always stay on the 4th floor with views directly to the Matterhorn from our balcony. The new spa is gorgeous - modern and again, spotless. Completely remodeled after last year's floods, it is everything one could ask for...for fitness and for apres ski relaxation. The new ski room is the same, offering lockers for all guests...and boot heaters! The location is perfect - right in the center of Zermatt but off a side street so it is not as loud and raucous as the main drag...thankfully. And a two minute walk gets you on the bus to the base of all of the ski lifts...super convenient. But without doubt, the finest thing about this place - and the reason we return every year - is the family. Kerstin, Beni, Tim and Vera (and Milo!) are to be complimented on their hard work, welcoming vibes and just plain friendliness - they take care of us - and will take care of you...truly a family business is the best way to go. They care. We will be back next year - but I'd better get my reservations in before you do! Vielen danke...bis spater!

Sophia at the front desk welcomed us with loads of smiles from the very first minute. Our stay was equally easy, quiet and comfortable not mentioning the great view of Matterhorn (Make sure you get a room facing this iconic mountain). A no-problem attitude from the staff members is so crucial in order to have a good experience, and Hotel Matterhornblick delivered in style. The lady serving us at breakfast really made our day with her positive energy! We strongly recommend this hotel.

Centrally located , well equipped kitchen, small room, the bathroom was one of the cleanest I have seen but no soap to wash your hands. The staff / owners were not really friendly or welcoming. The spa is just old and outdated. After paying 350 + per night , I would highly recommend another hotel., for this price one can definitely find way better options. We just booked last minute and didn't have too many options left with it being school vacation.

I’ll start with the good things about this place. The location is good the rooms are clean. The family who runs this place are nice and the breakfast I good basic options. We’ve stayed here couple of times but the last time was disappointing. The shower water was not working so well. The room we booked and paid extra for was supposed to be facing south with Matterhorn view but no Matterhorn view and didn’t change room upon request and didn’t offer us discount upon check out. Also, the bathroom’s door doesn’t close properly, weird smell in the bathroom.

Discovering this medium size family hotel in Zermatt has been an excellent and positive surprise. We spend two days in this hotel and can only say positive things. It is situated in a very centric location, very near the main street, Bahnhofstrasse. The room and bathroom were both spacious and very comfortable. The balcony had excellent views over the town and the Matterhorn Mountain. First class wood furniture. The only missing element was the minibar. Good breakfast buffet with an excellent assortment of different kinds of breads. Very friendly service by all staff. The price-quality relationship is excellent. Very recommendable.

The rooms and the spa are ok but nothing super special. Location is great and I would have considered staying there again if not for the extremely rude and arrogant owner/husband. He barked at us so rudely on several occasions. Many other great options in Zermatt!