Matterhorn Lodge Boutique Hotel & Apartments

Hotel is Great. Breakfast is included in your stay. The rooms are gorgeous and with an amazing matterhorn view from our room. The spa and sauna were also amazing. All staffs were very helpful.

The Matterhornlodge is located about a 5-10 min walk from the Zermatt station. We arrived at about 1pm and were informed that check-in was only at 2pm so we went for lunch and returned at around 2.30pm. We were greeted by Ruth, the proprietress of the hotel, who gave us a comprehensive briefing of the house rules and policies. Ruth was very warm, friendly, and charming; she was very guest-focused and was happy to find out more about where we were from and what we planned to do. Ruth even gave us recommendations for Bern when we told her we were going there next. Although the hotel is stated to be 4 stars, we were very impressed by the room and the amenities. The bathroom came with a bidet and the toiletries provided were of good quality. The room was also very spacious with enough room to open up 2 luggage bags. The towels and robes were thick, warm, and fluffy. The breakfast provided in the morning was also quite good with a decent selection of breads, cold cuts, cheese, and eggs. At checkout, Ruth also gave us a complimentary ride to the train station in her electric vehicle. All in all, we had a very enjoyable stay at the Matterhornlodge and we were very impressed by Ruth’s hospitality.

We took a train tour of Switzerland and had a room booked by the tour company for two nights in Zermatt. When we checked in there was no one there - keys were left on the desk with a number to call if there was a problem. When we got to the room we discovered the bathroom had no wall - the entire bathroom and bedroom were all one big room! The toilet and shower were enclosed in lightly frosted glass but clearly visible to all with no privacy! I called the number listed and reached a German speaking maid who said a manager would be on duty at 5. Shortly before 5 we sent an email to the hotel address and said that the room was unacceptable and we wanted to make contact. In a short while there was banging on the door and when I opened it Ruth, I assumed was the manager, came in and was furious that I said the room was unacceptable. I explained that I would never book a room with absolutely no privacy and couldn't believe such a room even existed, especially in an otherwise lovely hotel. She said I had booked it and it was clearly stated and nothing would be done. She was so angry and confrontational and I asked if there was another room available. She said there was another but it was in another category and would be more money. Fine, we'd like to see it. She stormed downstairs and it was a very nice room, no door on the bathroom, but at least there was a wall. We asked the price difference and she went to check. She couldn't find the price the tour company had paid, so said we had to call them and let them settle it. We did that along with a picture of the room. Within the hour the tour company had arranged for us to move rooms. Again, the banging on the door, Ruth hands us new keys, demands the old ones back and leaves. She had made a snide comment that we weren't in the US and Swiss bathrooms were all like that. We stayed in 8 other hotels during our trip. They all had bathroom doors, great breakfasts, and pleasant friendly staffs. Sadly, this hotel does not.

This is a great hotel it has a fantastic vibe Swiss efficiency but relaxed and friendly all the staff were lovely approachable and nothing was too much trouble. We stayed in a one bed suite with views of the Matterhorn which didn’t disappoint. It was spacious , fully equipped kitchen and large bathroom, and large balcony for sitting out. The spa was a lovely feature open from 3pm til late. This was really nice to use after a days hiking. Breakfasts were really nice a good selection of typical continental meats cheeses, yogurts everything else you would expect. Try the eggs we loved the boiled eggs unique. Coffee was exceptionally good Simone you make the best cappuccino ! The location of this hotel is really good right next to the old town and very close to the high street. We love Zermatt you never disappoint. We will definitely be back

Wow! Fantastically cozy and quiet spot in the heart of Zermatt. Super Swiss hospitality from the amazing and wonderful manager/hostess/Assistant Director who also has an excellent responsive team. You will love it! They have created a great ski lodge feel and provide great helpful, friendly service. Rooms are spacious and very comfortable. They also have studios available with kitchenettes. Beautiful flower boxes - it is hard to walk past this place without taking pictures of the hotel or the Matterhorn and Zermatt Chapel. This is our home away from home in Zermatt. Highly Recommend! Troy and Dena Busby Center Harbor, NH - USA