Matthiol Appartements

This was the perfect base for our family (two older teenagers and us) of four to explore beautiful Zermatt! It is a ten min walk to the main grocery store (Coop) and the main town area. Be warned though, the walk back requires a basic good fitness level (i.e if you are out of shape you will know it in about 20 seconds)! It's up up up, but so lovely we never cared. Easy walk to all lifts for hiking etc. The views are incredible from the apartment - the Matterhorn just looms over everything and you can't believe how big it is - and the kitchen was well equipped with essentials. We bought our own food, drinks, and made ourselves right at home. Free laundry in basement (slow but we chose to air dry) and the wellness area is actually just lovely. The spa and steam room were perfect and we enjoyed them after a long day hiking. As Americans we never get used to the lack of screens in other countries, but regardless it was great to open windows (no AC) to sleep in cool mountain air - a few flies and bugs but nothing major - birds did get in a few times through main room, but they seemed to know they didn't belong and promptly flew out. I wish I never had to leave - it was the most amazing place, so relaxing, so beautiful so CLEAN and just all around perfect. PS. the coffee was fabulous in the espresso maker sugar is provided, (we bought cream at Coop).

Matthiol claims we did no cancel our reservation. We did so shortly after making it. They never charged us the deposit as per their written policy and they never charged the final half 30 days before the stay. Either action would have let us know they had made the mistake of not removing our booking from their system. Instead they ent us no communication over the 6+ months and charged us the day before arrival, which of course outside their cancellation window. These people are dishonest. They yelled at me that I should have followed the policy (which I did by canceling 6 months out) and claimed their not following their deposit policy was a courtesy. You can’t have it both ways. It’s theft.

Der Besuch im Hotel war von Beginn an grandios. Die neue Hotelführung ist unglaublich zuvorkommend und versucht jeden Wunsch zu erfüllen. Die Zimmer sowie das Hotel insgesamt lassen keine Wünsche offen. Wir würden jederzeit wiederkommen!