Usuario invitado
13 de marzo de 2025
This hotel provides a great opportunity to experience Zermatt, located just minutes from the Sunnegga base station. The property features a spacious pool and an excellent spa, making it a relaxing retreat. The rooms are large, comfortable, and well-maintained, offering a pleasant stay. Service is generally attentive and friendly. However, the restaurant falls short in organization. While the dining area is spacious and comfortable, the à la carte menu is not complemented by efficient service. Staff often seem disorganized, and there is a noticeable lack of consistency in replenishing buffet dishes. Another drawback is the handling of in-room amenities. Upon arrival, guests receive complimentary water, fruit, and chocolates, but these are not replenished throughout the stay. While housekeeping ensures that rooms are clean and well-prepared, this small oversight affects the overall experience. Overall, it’s a good 4-star hotel with excellent facilities, but improvements in service and attention to detail would elevate the experience.
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