AlpenParks Hotel & Apartment Central Zell am See

Lovely spacious apartments which were very clean and well equipped. Friendly and helpful staff. Good central location near to the bus and train station, cable cars and town. Lots of room for families with living space and a kitchenette. Ski depot to store any ski equipment.

No air conditioning. Have to open doors and windows which did not help the heat but welcomed mosquitoes and flies. Have to wear insect repellant to bed. No view. Power out in one of our rooms. No help after 6pm and no response from after hours hotline. Have to clean your own garbage but are charged 100€ on top of your hotel reservation. Fire alarm went off twice after 1130 PM. Went down to the lobby for the fire alarm and spoke to many other patrons who are experiencing the same. No reception or concierge present to advise on next steps. The next door restaurant owner was there but was not able to help. Went to front desk the following day to discuss above as was not able to reach anyone at night and was told the fire alarm was for my safety (which they had no guidance for), I should have changed my own breaker in the apartment to fix the power instead of asking for help, and they never advertised air conditioning. It was a very defensive and unhelpful response. Overall, it was a miserable, uncomfortable stay at this hotel for a family of 4. Would not recommend or return. It is basically a room with no AC, no help after 6, and little customer service or empathy. For the cost, can stay at a better place with a view, that has a real cleaning service and reception/concierge.

Very nice location Offers nice view of the lake from apartments on the higher floors Well maintained Had stayed in April 2017 Will definitely visit again Very near the public transport like trains and buses which offers great connectivity for major sightseeing places