Heitzmann - Hotel & Rooftop

We absolutely loved our stay at this hotel. It is situated perfectly in the middle of the town. Everything is in easy walking distance. The staff are absolutely lovely and were so helpful. They made suggestions when we asked what to do for the day and were lovely to our family especially my elderly father. The breakfast was delicious and we were spoilt for choice every morning. We felt the rooms were spacious and the bed very comfy. It was hot in the rooms at night but the hotel does provide fans to help with that. We wouldn't hesitate to return. Thank you so much everyone at the hotel for a great holiday.

Great hotel. We had breakfast and dinner and the food and staff were amazing. We had a family room in the modern new part, which was great. We overlooked the street and the bars below which meant that it was quite noisy. The Mountain View from the room was fab though.

This was an unexpected high stay on our trip. The room was spectacular and clean. Location was great. Just a few blocks from train station. Breakfast was really good. The small bar inside was really nice for guests. Really close to all the downtown events

Lovely hotel and polite staff but crystal ski should be clearer when using it. Advertise roof top bar but closed in winter. Say bus outside but 10 min walk in ski boots carrying skis. Boot room has boot heaters but is wholly inadequate for size. Sometimes could not find anywhere to put boots or skis. Plus one tiny bench for 2 to get yourself booted. Hotel not suitable for ski hotel. Only 3 tiny hooks in rooms. Worst of all the coach cannot get to hotel so you are forced to carry all your luggage plus skis and boots from coach terminal to hotel when you arrive and again when depart. All other hotels sent minibus to collect passengers. They could easily have done so.

What a fantastic time we’ve had. Such a warm welcome with really friendly staff. The room is very well equipped, with en-suite facilities, two sinks & a jacuzzi! There’s a free spa downstairs, & a welcoming bar. We have enjoyed every minute of our stay. I’m sure when we return to this fantastic resort.

We booked a specific room at Hotel Heitzmann for a relaxing break in Zell Am See, an area new to us although we have visited Austria often. We were sceptical right from the start as the hotel is on a really busy main road and just feels dirty. The reception is not welcoming at all. We were provided with the keys to Room 100. This is reached via a shabby unwelcoming hallway with random picture hung randomly and at all angles. No modern keycard entry to the room, just a key which felt strange. On entry, we were horrified as this was not only not the room we had booked, but I would suggest it is the most basic room in the whole hotel if not Zell Am See. There is a balcony which is above the hotel entrance and right next to the busy road. The noise in this room is horrific! There are traffic lights a few metres away and the room is totally filled with the noise from revving engines and cars blasting horns because the lights have changed. It feels as if the cars/lorries/buses/motorbikes/tractors are literally in the room. The noise and the fumes which you could taste were a total nightmare. The room itself consisted of a bed with the thinest 1 pillow each imaginable and 1 random, thin red cushion each (I was forced to stay for one night and I had to put the bath robe under both). The bathroom had a cracked floor tile and the soap had run out. There was no attempt at decorating the room. Our welcome pack consisted of 2 Earl Grey teabags, 2 coffee sachets and 2 UHT milk portions. Wow - thanks! Breakfast was chaotic, with too many tables squeezed into the breakfast area which was too small. The staff were rushed off their feet and the whole experience was stressful. The food was unappealing although I did have a yoghurt pot which was nice. The breakfast problem was exacerbated by a lack of seating arrangements. This resulted in Arab men choosing to occupy tables to themselves while they scrolled through their phones. Their families were at different tables. We managed to find perhaps the last table and stayed in the room as little time as it took to eat my yoghurt. The rooftop bar is shabby and feels dirty, not at all a place you would want to spend any time. We did see other rooms in the hotel and they looked like the ones in the photo's but ours most definitely did not. The hotel told us that you can never open the windows in these rooms at night because of the road noise. We complained and were moved on Day 2 to a different hotel by our tour operator. If you are looking for a sleepless, soulless, chaotic hotel experience - this is the hotel for you. I give this hotel one star, only because there is not an option for zero star.