Ooostel2.be Zaventem

Recibirá un correo electrónico pidiéndole que envíe su pasaporte el día antes del check-in, así que revíselo cuidadosamente. No hay personal en absoluto, y es un sistema de auto check-in, pero tienes que enviar tu pasaporte para decirte la contraseña. No lo sabía, ¡así que tuve un pequeño problema! ¡No puedo comunicarme con WhatsApp, solo recibo llamadas de números locales! Aparte de eso, las instalaciones eran buenas para una estancia corta en el aeropuerto...!

I liked that, not a as usual hotels

We had to cancel a room for our guest, which is unable to come due to hospitalisation of his wife with a dying baby. When we called your hotel to cancel the room we booked earlier tonight, the only thing the receptionist said was: unfortunately we cannot give your money back. Then asked for the room number and after hearing some woman talking in the background he hung up on us. When we called back the same dude answered, same lady in the back. (Guy speaks Dutch, woman French). When we  explained that the call was disconnected he said ‘No, you’re calling to the wrong hotel, you have to call to the Zaventem hotel.’ When we said… but we just spoke to you personally, he hung us up again. It’s not about the refund but hanging up twice and lying to customers is unacceptable.

Worst professionals. Better go anywhere else. They have cancelled my reservation unilaterally few days before arrival. This havs never happened to me before and I travel quite a lot around the world. Disappointing.