Usuario invitado
7 de junio de 2024
Customers need to be aware that the owner is not contactable in the event that something goes wrong. It states on the reservation that you need to arrive before 830 p.m. or give 24 hours notice if you intend to arrive later. In our case, a last minute delay occurred and we arrived at 9p.m. We had not received any messages with a code to get into the apartment, and we were left with nowhere to go, having to scramble to find alternative accommodation late at night, with 2 children in tow,on foot as we didn't rent a car. This was stressful, and unfortunately the only place open at that time of night was an expensive resort, we had to pay for this, on top of the accommodation we had already booked and paid for at Tatra Square apartments. The subsequent days resulted in much communication with the owner and the third party booking system we used. The owner was adamant that it wasn't their fault, and did not want to refund our money. Furthermore, it should be noted that on weekdays, there is a considerable amount of construction going on on the site adjacent to Tatra Square apartments. This appears to be a big project that will go on for some time in the foreseeable future, and much dust and noise is generated from the early hours. The location itself is good, there is a little shop nearby and the main road has buses running along it that will get you to many surrounding areas and points of interest.
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