Bitzaro Palace Hotel - All Inclusive

We have visited the Bitzaro Palace before and loved it but as another reviewer has mentioned, it has obviously made some cutbacks in certain areas that made our experience not as good as our previous visit. I will say, we had no issue with the Aircon. It never went off as others have mentioned and the room itself was great apart from the roller bed for our son was not ideal. Very thin mattress which made it quite uncomfortable and also made navigating a very small room quite hard. It was put up against the balcony door so I was constantly knocking my shins on the bed trying to get back in as there was only a small gap to go through. Food was okay but just okay. It got very repetitive very quickly. Breakfast however was great. Dinner service has declined. You used to get sat down and drinks orders taken but that has gone. Instead you have to queue up at the bar, where they were serving the cheapest coke ever. It was really horrid. Sometimes they had pepsi but not often. By the time it was at the end of the bottle, it was completely flat. The beer wasn't great but other alcoholic drinks were okay. Bar staff could be quite sullen but reception staff and cleaners were lovely and super helpful. Snack bar was good though, lots of choice. The pool was ridiculously busy up until about 4pm. Everyone on lilos or playing ball games, meant you couldn't actually swim. It was like sardines in a can. Everyone has mentioned it but the decking around the pool either needs removing or completely renovating as it is quite unstable in places, with splinters. One lady broke her arm tripping on one of the planks and spent her holiday in a cast! Nothing ruined our holiday, and we had a good time but standards have certainly slipped since our first visit a few years ago and we are by no means fussy.

Fantastic stay for the last week of the season, staff are great, especially reception and the cleaners. Rooms cleaned daily to a high standard. We didn't have any problems getting a sunbed, air-conditioning worked fine also. Food was a bit hit and miss as a vegetarian but luckily I do love a salad and everything was very fresh. Mosquitos are absolutely rife, and even my best attempts of a room plug-in, spray, and wristbands I still got bit a few times. Didn't go to the entertainment, so I can't comment. It was a super relaxing week, which was just what was needed. We were given free late checkout, which was a pleasant surprise and very welcomed. Beautiful beach 10 minutes walk away, supermarket close by and some shops were still open. Not many day trips running as end of season but we did do the shipwreck tour (it is not a 45 minute transfer as advertised by TUI, more like 1.5 hours) we also did Horse riding with Happy Horses which was the best experience. I went with my 10 year old and even though there was nothing here for kids she still had the best week. We would absolutely come again. The hotel is on a flight path but this didn't bother us in the slightest. Yes the decking could do with some TLC but it wasn't dangerous. Although it is marketed as a 4* hotel I wouldn't say it is, more 3* plus at a push, but it was a cheap getaway so I'm not particularly bothered.

Firstly TUI advertised this hotel as 4T which would imply that it’s a hotel at the higher quality end of the places TUI have to offer. This couldn’t be further from the truth. For starters the pictures you see on line are so out of date. The whole outside pool area needs ripping up and replacing as it is a health and safety hazard (see pictures). The trees on one side of the pool area need ripping out as they are so tall they block the sun from reaching half of the pool area for most of the day. The sun beds are old and falling apart. I’m sure the beanbags were a good idea but they use so much space which would better used with extra sun beds people can actually use to see the sun. The hotel has put up signs saying no reserving of sun beds before 9am, if you do they will remove towels and personal belongings, sadly they don’t do this and unless you get down before 7am you don’t stand a chance of getting a sun beds that sees the sun. The rest of the hotel seems to of been through some updating. It is kept clean and all the staff work their socks off to make your holiday a good one. We had a twin room that looked over another hotel. The beds were comfortable, but the mattress had seen better days as they sunk in the middle so no chance of making magic in them! Same as the rest of the hotel the rooms are cleaned daily. If you are here before 1st May or after 30th September don’t expect to have air conditioning as it is switched off, even though it’s still hot and would warrant air conditioning. I would have opened the doors at night but you would look like a pin cushion by the morning from mosquito bites which for those that don’t know Zante is known for!!!! The food and drinks on offer are the same as any all inclusive you stay in Europe. Day to day the food is very predictable so you are bored with it all by day 3. The snack bar is by order only unlike other hotels where you help yourself. However this does mean it’s all fresh so you don’t have to guess how long it’s been sat there or who mucky fingers have touch it. Also to make you aware the hotel is at the end of the island runway so you should expect to hear a lot of noise whilst trying to relax. I would also say this isn’t a children friendly hotel for either activities or food.